Bet365 does NOT give the promotional bonus
hi my friends,
I opened an account at Bet365.com and i deposited 100 euro with the promotion 100% up to 100 euro bonus. After some days and some bets i lost my 100 euro of my deposit and then i told them that they did not put to my account the bonus. They told me that ''In order to reward new and existing customers, bet365 make regular offers such as bonuses and free bets. These offers are expensive and bet365 policy is therefore not to allow them to customer accounts where we consider that the offers could make a significant difference to the likely profitability of this account. Unfortunately, your account has been identified in this way, and whilst you may continue to bet with bet365 and receive offers in our Casino, Games and Poker Room, we are notifying you that your account will not be eligible for bet365 sportsbook offers in future.'' No problem with that... but as they say... in the future... they did not say that before depositing money to my account. Only after i lost my 100 euro they send this email.
Below is my live chat i had with their customer service...
Chat InformationThank you for contacting bet365 Live Chat. An advisor will be with you shortly.
Chat InformationYou are now chatting with Jamie B.
Jamie B: Hello, welcome to Live Chat. How may I help you?
NIKOLAOS: hi... when will you put to my account the 100 euro bonus you say at the promotion?
Jamie B: One moment please.
Jamie B: Is this for the Sportsbook, Poker, Casino, Games or Bingo?
NIKOLAOS: sportsbook
NIKOLAOS: i am waiting over 40 days ...
NIKOLAOS: did you forgot it?
Jamie B: You were sent an email on the 30th July informing you that your account does not qualify for any sportsbook offers.
NIKOLAOS: does not qualify? why?
Jamie B: One moment please.
Jamie B: In order to reward new and existing customers, bet365 make regular offers such as bonuses and free bets.
Jamie B: These offers are expensive and bet365 policy is therefore not to allow them to customer accounts where we consider that the offers could make a significant difference to the likely profitability of this account.
Jamie B: Unfortunately, your account has been identified in this way, and whilst you may continue to bet with bet365 and receive offers in our Casino, Games and Poker Room, we are notifying you that your account will not be eligible for bet365 sportsbook offers in future.
NIKOLAOS: you did not say that when i lost my 100 euro deposit...
NIKOLAOS: you say that after i lost my money
NIKOLAOS: ??
Jamie B: Is there anything else I can help you with today?
NIKOLAOS: yes
NIKOLAOS: i deposit 100 euro
NIKOLAOS: in order to have 100 euro bonus
NIKOLAOS: now that i lost my 100 euro deposit you say that my account does not qualify?
Jamie B: As previously advised, you are not eligible for any sportsbook offers
NIKOLAOS: you did not say that before i deposit money to my account
Jamie B: This was a decision made by our trading department.
NIKOLAOS: this is your decision but when i opened the account you did not say that
Jamie B: This was a decision made after you opened the account.
NIKOLAOS: you have to put back to my account the 100 euro bonus
Jamie B: I can not do that sorry.
NIKOLAOS: This was a decision made after i opened the account and after i lost my money...
NIKOLAOS: you have to put back to my account the 100 euro bonus
Jamie B: We can not do that sorry.
Jamie B: Unless you have any further queries regarding your account, I am unable to assist you.
NIKOLAOS: who is your supervisor?
NIKOLAOS: i want to complain about that
Jamie B: If you wish to escalate your query you can send an email to us.
Jamie B: Our e-mail address is support@customerservices365.com.
NIKOLAOS: this is customer service
NIKOLAOS: not the supervisor
NIKOLAOS: your manager email please
NIKOLAOS: i will have to complain about that
Jamie B: Any email that comes in can be forwarded to the relevant department.
NIKOLAOS: how fair is that ? not to give my the bonus?
Jamie B: If you have no further queries, I am unable to assist you.
NIKOLAOS: ok
Jamie B: Is there anything else I can help you with today?
NIKOLAOS: no
Beware my friend... Bet365 are not fair.
They are not someone you can trust. Do NOT use them... They did that the next day after i lost my 100 euro. How fair can be that?
Sorry for my English but it's not my native language...
Thank you,
Nikolaos
I opened an account at Bet365.com and i deposited 100 euro with the promotion 100% up to 100 euro bonus. After some days and some bets i lost my 100 euro of my deposit and then i told them that they did not put to my account the bonus. They told me that ''In order to reward new and existing customers, bet365 make regular offers such as bonuses and free bets. These offers are expensive and bet365 policy is therefore not to allow them to customer accounts where we consider that the offers could make a significant difference to the likely profitability of this account. Unfortunately, your account has been identified in this way, and whilst you may continue to bet with bet365 and receive offers in our Casino, Games and Poker Room, we are notifying you that your account will not be eligible for bet365 sportsbook offers in future.'' No problem with that... but as they say... in the future... they did not say that before depositing money to my account. Only after i lost my 100 euro they send this email.
Below is my live chat i had with their customer service...
Chat InformationThank you for contacting bet365 Live Chat. An advisor will be with you shortly.
Chat InformationYou are now chatting with Jamie B.
Jamie B: Hello, welcome to Live Chat. How may I help you?
NIKOLAOS: hi... when will you put to my account the 100 euro bonus you say at the promotion?
Jamie B: One moment please.
Jamie B: Is this for the Sportsbook, Poker, Casino, Games or Bingo?
NIKOLAOS: sportsbook
NIKOLAOS: i am waiting over 40 days ...
NIKOLAOS: did you forgot it?
Jamie B: You were sent an email on the 30th July informing you that your account does not qualify for any sportsbook offers.
NIKOLAOS: does not qualify? why?
Jamie B: One moment please.
Jamie B: In order to reward new and existing customers, bet365 make regular offers such as bonuses and free bets.
Jamie B: These offers are expensive and bet365 policy is therefore not to allow them to customer accounts where we consider that the offers could make a significant difference to the likely profitability of this account.
Jamie B: Unfortunately, your account has been identified in this way, and whilst you may continue to bet with bet365 and receive offers in our Casino, Games and Poker Room, we are notifying you that your account will not be eligible for bet365 sportsbook offers in future.
NIKOLAOS: you did not say that when i lost my 100 euro deposit...
NIKOLAOS: you say that after i lost my money
NIKOLAOS: ??
Jamie B: Is there anything else I can help you with today?
NIKOLAOS: yes
NIKOLAOS: i deposit 100 euro
NIKOLAOS: in order to have 100 euro bonus
NIKOLAOS: now that i lost my 100 euro deposit you say that my account does not qualify?
Jamie B: As previously advised, you are not eligible for any sportsbook offers
NIKOLAOS: you did not say that before i deposit money to my account
Jamie B: This was a decision made by our trading department.
NIKOLAOS: this is your decision but when i opened the account you did not say that
Jamie B: This was a decision made after you opened the account.
NIKOLAOS: you have to put back to my account the 100 euro bonus
Jamie B: I can not do that sorry.
NIKOLAOS: This was a decision made after i opened the account and after i lost my money...
NIKOLAOS: you have to put back to my account the 100 euro bonus
Jamie B: We can not do that sorry.
Jamie B: Unless you have any further queries regarding your account, I am unable to assist you.
NIKOLAOS: who is your supervisor?
NIKOLAOS: i want to complain about that
Jamie B: If you wish to escalate your query you can send an email to us.
Jamie B: Our e-mail address is support@customerservices365.com.
NIKOLAOS: this is customer service
NIKOLAOS: not the supervisor
NIKOLAOS: your manager email please
NIKOLAOS: i will have to complain about that
Jamie B: Any email that comes in can be forwarded to the relevant department.
NIKOLAOS: how fair is that ? not to give my the bonus?
Jamie B: If you have no further queries, I am unable to assist you.
NIKOLAOS: ok
Jamie B: Is there anything else I can help you with today?
NIKOLAOS: no
Beware my friend... Bet365 are not fair.
They are not someone you can trust. Do NOT use them... They did that the next day after i lost my 100 euro. How fair can be that?Sorry for my English but it's not my native language...
Thank you,
Nikolaos