What a group of incompetent buffoons over at Bet Online. Check this out.

[tropolis]

Its a he/she thing with the deposit location, but I refuse to play with a book that I can't trust. The refusal to close my account though is hilarious. They say they need docs to close my account. The same docs I sent them to make a prior withdrawal on my account(id, utility bill) which are on file, had to be for me to get a ** withdrawal. But to close the account they require me to send the same docs I sent months ago, that they currently have on file. One word, incompetence. I know they are hoping I forget about this and wander back to them one day, which is why they refuse to close it. Embarrassing conduct from a supposed top flight book. I'm wittling down my sportsbooks and a few days ago closed my 5Dimes account. I closed it in 5 minutes.

Hi! Welcome to BetOnline! How can I help you?
You are now chatting with Annie Krueger
Your Issue ID for this chat is LTK58301076040X. Please record it in case of pending issue.
Annie Krueger: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
david: hi my deposit was never added.
Annie Krueger: Thank you for waiting. I'll be with you in just a moment...
Annie Krueger: ok let me check rigth away
david: ok
Annie Krueger: I'm sorry for the delay. I'll be right with you...
Annie Krueger: David
david: yea
Annie Krueger: can you plz tell me where you sent the money?
david: nicaragua
Annie Krueger: sorry
Annie Krueger: but destination was costa rica
david: i was told nicaragua
Annie Krueger: thats the reason why you dont see money in your account
Annie Krueger: ok let me check on recordings
Annie Krueger: one moment
david: ok
Annie Krueger: I will be right with you...
Annie Krueger: one moment pls.
Annie Krueger: ok David
david: yep
Annie Krueger: i need you to please go to ********** and cancell that transaction
david: i sent it online
Annie Krueger: well plz call them and cancel
Annie Krueger: cause the money was supposed to be sent to costa rica
david: he did say nicaragua in the recording though right? i know he did.
Annie Krueger: Thank you for waiting. I'll be with you in just a moment...
Annie Krueger: I will be right with you...
Annie Krueger: I'm sorry for the delay. I'll be right with you...
david: i cancelled the transfer.
david: now i want to cancel my account with you guys.
Annie Krueger: im sorry David
david: is the account closed?
Annie Krueger: David can you please tell me did you call from home when you requested the deposit info?
david: no
david: online with julian
Annie Krueger: ok
david: ive sent many a transfer online through ** in the past and never had a problem. i know he put the wrong location on it.
david: itll take 10 business days for the money to return to my account.
david: refuse to deal with that level of incompetence, so please close my account.
Annie Krueger: David im sorry
Annie Krueger: but Julian didnt make the mistake
david: sorry, but i dont believe it. i look over the name and location multiple times when sending a transfer.
david: if you could get the account closed right away that would be appreciated.
Annie Krueger: I will be right with you...
Annie Krueger: in order to close your account please try to send us your picture id, utility bill and CC copies both sides
Annie Krueger: if you used one with us
david: didnt use a CC
Annie Krueger: ok
Annie Krueger: please try to send it to documents@betonline.com
david: send what?
david: i sent utility bill and id in the past for withdrawal
david: thats on file
Annie Krueger: I'm sorry for the delay. I'll be right with you...
Annie Krueger: Thank you for waiting. I'll be with you in just a moment...
Annie Krueger: I will be right with you...
Annie Krueger: Thank you for waiting. I'll be with you in just a moment...
Annie Krueger: I'm sorry for the delay. I'll be right with you...
Annie Krueger: ok
Annie Krueger: just leave it there and dont use it
david: lol
david: just close the account.
david: its not that hard.
david: you have the info on file already.
Annie Krueger: ok
Annie Krueger: I will be right with you...
Annie Krueger: Thank you for waiting. I'll be with you in just a moment...
Annie Krueger: here is the chat sir
Annie Krueger: Steve Smith: Julian: David the information
Annie Krueger: Steve Smith: [16:06:06] Julian: Receiver Name :
Annie Krueger: Steve Smith: [16:06:15] Julian: Destination:
Annie Krueger: Steve Smith: [16:06:35] Julian:
Annie Krueger: Steve Smith: [16:06:53] Julian:
david: i know what i saw.
david: ive never gotten a transfer wrong.
david: cant play at a book that i cant trust
Steve Smith: David, that is transcripts from the chat you had. Julian never mentioned Nicaragua.
Steve Smith: I understand your frustration but you were given all the correct info.
david: what does this have to do with closing my account?
david: im past the transfer stage, its been cancelled.
david: for the past 20 minutes ive been waiting for my account to be closed.
Annie Krueger: your account would be discontinued after 6 months of no activity, just leave is there and dont use it
david: thats bs. there was over a year period where I didnt use this account and it was still there when I came back.
david: you can delete an account in less then 5 minutes. thats not the issue.
david: you think i will just forget about this and wander back someday, which is why the account wont be deleted.
david: lets get it closed. i dont want to keep open accounts i dont use.
Annie Krueger: I'm sorry for the delay. I'll be right with you...
Annie Krueger: once you sent the paperwork i just requested we will close your account
Annie Krueger: we will be waiting
david: you already have it
david: you needed it for the first ** withdrawal i made
david: quit stalling and just close it.
Annie Krueger: David please
Annie Krueger: that is for the cancellation of your account
david: i sent those docs
david: to the same email your telling me to send them now
david: the docs are on file.
david: so why would i send the same docs again?
david: when you already have them
david: to get a withdrawal i was told to send those docs to the same email you provided me.
Annie Krueger: that is procedure
david: so to close my account, i have to send docs that you already have on file?

[TryingMyBest]

Unreal....

[relaaxx]

that's a knew one to me. docs to close an account. who comes up with this shit. what idoit thought of this.

[tropolis]

still wont close it.

[poker6469]

closed my legends account today,with no problems

just wish there payout were as smooth,good bye legends.

[touchback]

They wont close it period... even if they do it means little. It is always there and one day when you call they will just offer you a freeplay or something and open it on the spot. These accounts are never deleted and when they are closed permanently it is based on management decision without you needing to ask. The only reason they might not reopen your account after you asked for it to be closed is if you are substantially up on them...