The above link is to a thread I started on 3-24-08, detailing how I made a deposit to WSEX when their website promised a 10% bonus with 2x rollover. I made a screenshot of the offer.
Later, when I checked my rollover, I was told by the Accounting department that the rollover was 5x.
(In the thread above, I referenced another recent SBR thread in which the poster went through a similar situation - he deposited at WSEX under a 2x rollover offer, and later Accounting told him his rollover was 10x).
The poster "WSEX" resolved my issue with this post:
"Hi,
I am sorry for the confusion and how this has been handled. That's not our normal rollover. I have no idea how that got up there, but I am not saying it didn't happen. It's certainly possible.
I am waiving the rollover completely. Feel free to keep playing or withdraw it all.
Mistakes do happen. WSEX will always strive to take care of them quickly and do the right thing.
WSEX"
I assumed (and still do) that "WSEX" is top management there, perhaps one of the owners, and thus I was reassured.
I left the money in there and continued playing with it.
I recently considered withdrawing it, and doublechecked with the Accounting department.
I was informed by them that my rollover for that deposit was 5x (not the 2x which I had deposited under) , and that I cannot withdraw the bonus.
Of course, given "WSEX"s post, the rollover is irrelevant anyway as he waived the rollover.
"WSEX" - Everyone agreed in the original thread that it was a classy move on your part to waive whatever was left of the rollover requirement and free the deposit.
Unfortunately, there is obviously yet another communications problem with your organization, as it appears that your decision was not noted on my account.
It's a bit disappointing to receive yet another hassle, which shouldn't be necessary.
Would appreciate your straightening this out asap.