guys I need your opinion/help with 5dimes customer service on a 11 point tease error.

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  • zoo youk
    SBR Posting Legend
    • 10-23-11
    • 10701

    #1
    guys I need your opinion/help with 5dimes customer service on a 11 point tease error.
    I took 11 point tease -225. Pats and Saints. Saints line at was -3.5 -110 which I got saints +7.5...now the Pats line was -13.5 -110 but they also had hanging the Pats -15 +115

    they gave me the Pats at -4 meaning they took the 11 off the 15,they did not give me the 13.5 but my bet is still charging me -225 and the +115 is not factoring in. here is copy of live chat.


    Please wait for a site operator to respond.
    You are now chatting with 'Diana'
    Diana: Hello. How may I assist you today?
    me: hi diana
    me: i did a two team 11 point teaser with the Patriots and the Saints and it came out Saints +7.5 which is correct but it gave me the Patriots -4...with the Pats current line at -13.5 -110 shouldnt I have received the Pats -2.5
    Diana: can I have the ticket?
    me: $125.00 $50.00 Pending 2 Team Teaser (ties lose) Teaser tl 11fb & 8bk Pending 1/14/12 4:30pm NFL Football 109 New Orleans Saints +7½ * vs San Francisco 49ers Pending 1/14/12 8:00pm NFL Football 112 New England Patriots -4 * vs Denver Broncos
    Diana: Just a moment please
    Diana: the line seems to be ok
    Diana: maybe it changed as you were taking it
    me: how so?
    me: no..its been steadily at 13.5
    Diana: I will ask a manager
    me: it gave me the -15 you guys have posted at +115
    Diana: what should the line be then?
    me: the -13.5 is -110
    me: 13.5
    Diana: Just a moment please
    me: ok
    Diana: so it should have been 13.5 and gave you 7.5?
    me: what?
    me: no..
    me: 11 point tease...you guys have posted -15 +115 and 13.5 -110(which is the correct game line)
    me: so it gave me the 15-11 which equals Pats -4, when in reality in should have gave me Pats 13.5 -11 which equals 2.5
    Diana: but you took the 15 one according to the ticket
    me: no i didnt...the odds are still at -225...if i took the 225 the +115 would be factored in and its not
    Diana: Just a moment please
    Diana: it is +115
    Diana: for the patriots
    me: YES at -15!
    me: the line is -13.5 -110
    Diana: Just a moment please
    me: could you transfer me to a manager please
    Diana: Just a moment please
    me: do you understand what im saying..if I took the 15 the +115 would have been factoring in and its not..its still charging me at -225...hence I selected the pats -13.5 and it made an error and subtracted the 11 from the 15 and not the 13.5
    Diana: yes
    Diana: I am asking a manger
    Diana: he is checking
    me: ok np
    me: not trying to be a jerk...just makings sure we are on the same page
    Diana: yes, I know
    Diana: you choose a 11 point teaser in football
    Diana: main lines in nfl are the only lines you can choose to do teasers
    Diana: the main line in New England is -15 +110
    Diana: 15 - 11 = -4, exactly what you ended it up with
    me: how is that the main line..the main line is always -110 that makes absolutely no sense
    Diana: and also Saints main line is -3.5 , -3.5 + 11 = +7.5
    me: the new england -15 +115 is your alternative line
    me: across the board it is new england -13.5
    Diana: No sir, main line is the one with a moneyline next to it
    Diana: we do our FLAT line wich is -13.5 on an alternate line
    me: can i speak to a manager
    Diana: Flat line not the same as MAIN line
    Diana: Yes, you need to call in. 1 800 4420151 and ask for Robert.
    me: well than the price should chance on my bet as the +115 wasnt factored in to the -225
    Diana: he will talk to you if you have any questions
    Diana: if you need payouts then you should refer to our chart listed on the site
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