bWin.com is holding my withdrawal! [Received withdrawals in the past]
I'm a UK resident.
My account with bwin.com is already verified from 2010 and I've stayed in the same address since etc.
I have used PayPal for deposits and withdrawals in the past with bwin.com
This is a list of withdrawals I have requested from bWin.com yesterday:
Today the processed all of the withdrawals except for the big one of £464:
You can also see my last 30 day statement with bWin.com
As you can see in the statement I placed £100 bet on a basketball game and lost.
Then I deposited another £300 to chase my loss and this time I won.
The thing is between 10:53 and 11:01 - I didn't place any further bets - so the request to withdraw £30 was part of the winning bets as well of that basketball game.
Anyway I totally placed GENUINE bets in that basketball game in Under/Over - if needed I will upload these screenshots as well - there is no single doubts my bets were genuinely placed - I am only worried why bWin.com has processed all my withdrawals except for the big one?
- They have no excuse to say I am not verified.
- They have no excuse to say my bets are not genuine.
- The only thing I think of is that they take more time to make sure everything is okay before sending over the £464
But I am very worried and this is why I went to this forum, I don't understand why they are holding my withdrawal whilst they processed the rest, it looks very suspicious to me!
I have already emailed them and contacted them and they told me over the phone this specific withdrawal was just chosen to be further reviewed which is fine - but it still looks suspicious to me ... I bet with them for a long time already and never had this issue until finally yesterday I won (and I won by barely a few points in that basketball game, my bets could have easily lost ... )
Is there anything I can do to get more information from them or just wait ??
My account with bwin.com is already verified from 2010 and I've stayed in the same address since etc.
I have used PayPal for deposits and withdrawals in the past with bwin.com
This is a list of withdrawals I have requested from bWin.com yesterday:
Today the processed all of the withdrawals except for the big one of £464:
You can also see my last 30 day statement with bWin.com
As you can see in the statement I placed £100 bet on a basketball game and lost.
Then I deposited another £300 to chase my loss and this time I won.
The thing is between 10:53 and 11:01 - I didn't place any further bets - so the request to withdraw £30 was part of the winning bets as well of that basketball game.
Anyway I totally placed GENUINE bets in that basketball game in Under/Over - if needed I will upload these screenshots as well - there is no single doubts my bets were genuinely placed - I am only worried why bWin.com has processed all my withdrawals except for the big one?
- They have no excuse to say I am not verified.
- They have no excuse to say my bets are not genuine.
- The only thing I think of is that they take more time to make sure everything is okay before sending over the £464
But I am very worried and this is why I went to this forum, I don't understand why they are holding my withdrawal whilst they processed the rest, it looks very suspicious to me!
I have already emailed them and contacted them and they told me over the phone this specific withdrawal was just chosen to be further reviewed which is fine - but it still looks suspicious to me ... I bet with them for a long time already and never had this issue until finally yesterday I won (and I won by barely a few points in that basketball game, my bets could have easily lost ... )
Is there anything I can do to get more information from them or just wait ??