Hello, I am fairly new to this thread. I just wanted to to give you folks of my experience with BetOnline. So first I make a deposit on the site. I use all of my freeplay but somehow I log on the next day to see I have 0.10 remaining in my freeplay account. I thought nothing of it. I went to redeposit later on and was informed I would no longer be eligible for free play bonuses because I had a freeplay balance of 0.10 cents. Now mind you the minimum bet is $1.00. I sent them an email to remove it and they said no can do. A few months roll by and I request my first withdrawal. A few hrs later I get an Email saying it had been cancelled. I ask why, and they say it was due to remaining free play balance. After a day of argueing i convince them to remove it. 2 days later I try payout request #2. I find out hrs later IT was cancelled. I ask why, I am told I didnt send in the appropriate documents.I hurry up and fax the info over and request payout #3.(it was Friday and Friday is the only day you can get a fee free withdrawal. It gets cancelled, I ask why and I am told I need to wait 7 business days after depositing via DC to get paid out. So I wait until today where I sent them payout #4 with no freeplay balance, the required documents, and after 7 business days. Just a few minutes ago I am notified it was cancelled. They tell me I need to send the documents and wait 7 days. I explain I have already been thru this I gave them the chat reference number. After 30 minutes of argueing, they tell me , "Oh yeah They were received, but it seems the documents were too dark". So this is my current experience with Betonline. I encourage anybody who wants to gamble online NOT TO COME HERE.
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That's awful.
Switch to 5dimes, manComment -
i plan to. I will try payout number 5 tonight after i fax over the documents again.Comment -
Dude. Betonline Blows! I just experienced the same exact scenario as you are reporting. The customer service from this shop is inferior to many other options out there. The one thing that Betonline has going for them is the simple fact.........ITs very easy to make deposits! That would be the only benefit to this site. The customer service has to be about the worst in the bussiness. I moved to 5dimes 7 months ago and have had a wonderful experience. The fact the SBR supports Betonline with a (B) rating was the simple reason that I went to betonline in the first place. SBR lead me in the wrong direction with Betonline, but in the right direction with 5D, so i am thankful for that.
I just wish SBR would lower Betonline's rating.....So other dudes out there dont get sucked into that Sh**ty site like I did.Comment -
Withdrawing from this shop is like pulling teeth compared to 5 dimes.Comment -
Seriously, its ridiculous. I also agree with customer service being atrocious. They seem so uninterested its awful. I also hope that sbr lowers the rating below b-Comment -
They should be a C or C-.Comment -
Hi! Welcome to BetOnline! How can I help you?
You are now chatting with Duncan
Your Issue ID for this chat is LTK494022923665X. Please record it in case of pending issue.
Duncan: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
Jonathan Esser: May I speak with Jay please
Duncan: yes
Please wait while I transfer you to Jay.
You are now chatting with Jay
Your Issue ID for this chat is LTK494022923665X. Please record it in case of pending issue.
Jay: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
Jonathan Esser: Yes, I sent the documents
Jonathan Esser: Can you confirm for me?
Jay: sure, one moment.
Jonathan Esser: ok
Jay: thanks
Jay: Jonathan, I received confirmation from our payments department that they did receive the info but it is not visible or readable for us to be able to confirm everything is showing blurry, can you take better pictures of the info?
Jonathan Esser: what exactlt is unreadable?
Jonathan Esser: they looked fine to me
Jonathan Esser: is it the licence?
Jonathan Esser: ther card?
Jay: everything, on the ID your name is not readable.
Jay: the card numbers are not readable nor the three digits on the back of the card
Jay: and on the utility bill the information cannot be confirmed.
Jay: please remember that we ask for utility bill to confirm your address.
Jonathan Esser: in my pics they looked fgine
Jonathan Esser: Fine
Jonathan Esser: i dont know what you want from me.
Jonathan Esser: you want me to hire a hollywiid photgrapher for headshots?
Jonathan Esser: This is ridiculous
Jonathan Esser: you guys are looking for loophole after loiophole
Jonathan Esser: the pictures are fine and legible
Jay: the information is not readable I looked at it myself, we would not be asking for this if it we were to confirm it.
Jonathan Esser: all i know is you guys take my money in seconds
Jonathan Esser: yet to withdraw now all of a sudden you want to "protect me"
Jonathan Esser: hold on, let me call upon my photagrapher friend and his $10,000 camera to get a picture to your standards
Jay: ok
Jonathan Esser: I am looking them over, and the bill statement is ckear sa day
Jonathan Esser: *clear*
Jonathan Esser: and the DC is almost impossible to capture perfectly legible in a snapshot
Jonathan Esser: I dont know what you want from me
Jay: Jonathan if the information was not confirmed the last times you have sent it then you will need to resend the info in a visible way
Jonathan Esser: You are just going to keep jerking me around like you do everybody else that has left your site for 5diems
Jonathan Esser: just check out sbr
Jay: no we are not we are trying to assist you but the info you sent cannot be confirmed
Jonathan Esser: Why was this info not needed for me to deposit?
Jay: the information is needed when making a payout request
Jay: it is stated on our terms and conditions.
Jonathan Esser: yeah too make it as inconvenient as possible
Jay: I can assure you that we are not
Jonathan Esser: you are now lying and claiming my info is ilegible, just like you guys tried to rob the poker guy out of $65,000 by claiming he chim dumped
Jonathan Esser: this is ridiculous
Jonathan Esser: i was told last week that the info was received and once I waited the 7 days I would be able to cash out
Jonathan Esser: I guess you expected me to lose the money in that time frame so now that i have not you resort to lying
Jonathan Esser: I fax them over, and you say its too dark
Jonathan Esser: give me a break it was s state of the art fax machine
Jonathan Esser: and now you say the info is too blurry
Jonathan Esser: I want a manager, your customer service is incompetant
Jonathan Esser: It is not just me, I have yet to hear one good review about your site
Jonathan Esser: On every forum are disappointed customers, who have left you for 5 dimes
Jonathan Esser: Robbing people out of their money is not worth losing your customers and eventually going under is it?
Jonathan Esser: ok, just stop responding, real professionalComment -
This was my most recent attemptComment -
did you fax your doc? it is better to scan into jpg images and email them over.Comment -
Exactly, the only way you can be sure that they are the same as you sent them is by scanning. You may send from a state of the art fax machine, but it isn't your fax machine that is printing them at the other end. But scanned docs get to them exactly as you see them yourself.Comment -
That place is an absolute horror show....feel bad for you bro. Keep us posted and don't blow that balance....make those scumbags pay.....whenever that may be.
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If they were so concerned with security then they would have you go through with all the faxing before they let you wager in the first place.Comment -
A snapshot? You are supposed to scan these things...not take a picture.Comment -
Not everybody has a scanner .....bro.Comment -
Wow! Another scam by BOL? What a surprise.Comment -
This fraud book needs to be shut down yesterday.Comment -
SBR also needs to downgrade this chump book to an F!Comment -
I faxed first and was told it was told it was too dark, than I took a picture(as reccomended by one of their reps and it was "too blurry", than I scanned it and they said I didnt properly attach the picture to the Email which is bullshit. they are full of shit.Comment -
How much money we talking?Comment -
$2,000Comment -
betonline is scum..try heritage..high juice but they will pay without drama.Comment -
I got a similar runaround with my first check from BOL. The check arrived 10 days later than promised. The worst part is that I learned yesterday that the check is no good. Avoid this clown shop at all cost.Comment -
i was gonna use this book but screw that, I'm on Heritage and Legends. One question I do have, someone said Legends is "high juice" how would I know a book is high?Comment -
It is ridiculous and I am not surprised. I got my money out of there by arbing on underdogs (moneyline) with 5dimes. Lost the juice about 5% but it was worth it, otherwise it would have been a nightmare getting my money out. Awful customer service, C rating imo.Comment -
Yeah they shouldnt be a A book. Where is BOL Alex to explain all thisComment -
to all you guys that cant seem to get a payout from these scumbags i would suggest perhaps doing a b2b transfer..im pretty sure they do that..then you can just roll it over once and get it out from the new placeComment -
small price to get your cash from these scumbags, plus maybe if its a new book wont they cover a fee like they do if its a fresh deposit and throw you a bonus as well?...plus im thinking if they are dealing with transferring your money to another book they got a relationship with em and they would pretty much have to pay it and not look like a joke.Comment
