Hi! Welcome to BetOnline! How can I help you?
You are now chatting with Matthew
Your Issue ID for this chat is LTK494021732529X. Please record it in case of pending issue.
Matthew: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
me: hi i just created an acct here and i was wondering if you could deactivate the casino from my acct i would like to keep it only sports
Matthew: ok send us an email with that request to cs@betonline.com and a copy of your photo Id and a utility bill and a letter requesting that signed by you
me: lol wow i dont have a utility bill handy here chief whats the problem im not taking a withdrawal i just dont want the casino on my acct
me: let me know if you can do this without giving me a hard time so i can go ahead and fund the acct otherwise i wont even bother
Matthew: that is the procedure in order to block your casino access
Matthew: I am sending a message to the proper dept. but it will be completed when you send in the docs
me: forget it just go ahead and close my acct..im not going thru all of that nonsense just to have the casino blocked, every other book does that for me in 2 secs...we're already off to a sketchy start here
me: funny you guys had a decent rating at sbr so i was going to give it a shot
me: i'll just stick with heritage and bookmaker i guess
Matthew: that is the process, will be done quickly and it already started but in order to complete that we need the docs that I mentioned
me: matthew with all due respect im not taking a withdrawal right now i simply dont want the casino on my acct you dont need a utility bill and a signed letter for that..thats garbage
Thank you. Please do not hestitate to contact us again.
You are now chatting with Matthew
Your Issue ID for this chat is LTK494021732529X. Please record it in case of pending issue.
Matthew: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
me: hi i just created an acct here and i was wondering if you could deactivate the casino from my acct i would like to keep it only sports
Matthew: ok send us an email with that request to cs@betonline.com and a copy of your photo Id and a utility bill and a letter requesting that signed by you
me: lol wow i dont have a utility bill handy here chief whats the problem im not taking a withdrawal i just dont want the casino on my acct
me: let me know if you can do this without giving me a hard time so i can go ahead and fund the acct otherwise i wont even bother
Matthew: that is the procedure in order to block your casino access
Matthew: I am sending a message to the proper dept. but it will be completed when you send in the docs
me: forget it just go ahead and close my acct..im not going thru all of that nonsense just to have the casino blocked, every other book does that for me in 2 secs...we're already off to a sketchy start here
me: funny you guys had a decent rating at sbr so i was going to give it a shot
me: i'll just stick with heritage and bookmaker i guess
Matthew: that is the process, will be done quickly and it already started but in order to complete that we need the docs that I mentioned
me: matthew with all due respect im not taking a withdrawal right now i simply dont want the casino on my acct you dont need a utility bill and a signed letter for that..thats garbage
Thank you. Please do not hestitate to contact us again.