Bookmaker live chat - Is this procedure??

[greva]

Is it procedure to be asking for password just to tell about some terms?

Please wait for a site operator to respond.
You are now chatting with 'Morgan'
Morgan: Welcome to our Live Chat Department, my name is Morgan. How may I be of assistance?
Degen: Hello. I just got an e-mail saying something about a 100% bonus. What are the terms on this?
Morgan: For security reasons, will you please confirm your password?
Degen: why do you need my pass?
Morgan: Because that us the procedure sir...
Morgan: I actually can see your password, all we need you to do is reconfirm it, as the only means to demonstrate that it is really you who is accessing your account information.
Degen: ask me something else don't think it is a good idea to be giving out pass + acc number
Degen: otherwise consider me a visitor and tell me about the 100% bonus
Morgan: Unfortunately if you do not give me your password, I cannot give you any information...
Morgan: That would not work sir, because only some customers are entitled to have that bonus...
Morgan: So I would need you to confirm the account and password anyways...
Degen: if im not entitled then it can do no harm in telling me about it
Morgan: As I told you, I can already see your password in this moment...
Morgan: I just need you to reconfirm it...
Degen: well i will take my business elsewhere.. have a good one
Morgan: Remember that you can trust on us 100% sir...
Morgan: So you do not have to worry about it, your account information is completely safe with us...
Morgan: And this is the procedure that all our customers folloew...
Morgan: follow*

[michael777]

been that way for years and years

[vyomguy]

yes its normal