Something not right these days at DSI.

MBENZ · 11-08-11, 02:25 PM

Email customer service Peep.I swear it's the only way to get something straight.Live chat is rediculous unless you get the right person.

TugBoatCapt · 11-08-11, 02:39 PM

Originally posted by Peep

OK, I have been playing there for five or six years now, and I will admit that their CS has never been great.

But it seems to have gotten worst. I have been trying to make a deposit insta debit now for two weeks and have been on live chat six times and hung up on with phone calls twice and have to find anyone who can help me. And Oh yeah, I IM'ed the dude (dudette?) who posts here as DSI relations yesterday too, never heard back from him either.

WTF.

I feel for you guys trying to get a withdrawal. That must be a real horror show with the crew they have working there now.

You've been trying to make a deposit for two weeks using insta debit? Obviously something is wrong so why not send a money transfer or another method?

Peep · 11-08-11, 02:52 PM

Originally posted by TugBoatCapt

You've been trying to make a deposit for two weeks using insta debit? Obviously something is wrong so why not send a money transfer or another method?

Duh.

Cause I want pay insta debit. They offer it, claim they take it. It involves a few clicks of the mouse. Pinny takes it, 5 Dimes takes it, Greek takes it NP. Two minutes and done.

I doubt if I would deposit at this point with your money anyways. Any book this f ucked up in taking a deposit is not one I want to deposit into.

WTF.

Just reporting my experiences Tug, just reporting my experiences.....

HellSpawn · 11-08-11, 03:05 PM

Did you consider maybe requesting a supervisor or a manager?

Monte · 11-08-11, 03:42 PM

I had problems there too, they stopped accepting Neteller in Germany all of a sudden.
Mind you, everyone else still allows it.

So i had the awesome choice of opening a moneybookers account just for those clowns, get a check (cool, i don't want to run to my bank with a ******* gambling check and never did), or pay the fees for a b2b.
All arguing was pointless, "management decision" that i cannot get payouts via Neteller despite depositing with it.

Peep · 11-08-11, 06:51 PM

They won't take Moneybookers anymore either Monte.

Aren't they just the cat's ass?

BAUS · 11-08-11, 07:57 PM

Originally posted by Peep

They won't take Moneybookers anymore either Monte. Aren't they just the cat's ass?

I don't understand this decision either. It's like they're doing everything possible to turn away money.

BAUS

orangeman51 · 11-08-11, 11:17 PM

Originally posted by Peep

OK, I have been playing there for five or six years now, and I will admit that their CS has never been great. But it seems to have gotten worst. I have been trying to make a deposit insta debit now for two weeks and have been on live chat six times and hung up on with phone calls twice and have to find anyone who can help me. And Oh yeah, I IM'ed the dude (dudette?) who posts here as DSI relations yesterday too, never heard back from him either. WTF. I feel for you guys trying to get a withdrawal. That must be a real horror show with the crew they have working there now.

Stay away from them. They have some real shady practices (see the thread I started about trying to get paid from them). I'm probably going to try to do a ** w/d and eat their huge fee just to get the money out as soon as I can.

oiler · 11-08-11, 11:32 PM

alot of players have been complaining about them for various reasons

mtneer1212 · 11-09-11, 12:08 AM

Perhaps they are having processor issues. Perhaps they are being watched by certain agencies. Maybe certain methods aren't viable at this time. Why not call them to try for a different method? Or just avoid them altogether until things are more certain.

MBENZ · 11-09-11, 06:24 AM

Just noticed that the betpoints to get a free withdrawal has damn near tripled.

aca · 11-09-11, 12:03 PM

We want better support for issues with DSI here!
I tried to pm nick BetDSI Relations here but no reply!

Can SBR do something for help us with betDSI (official BTP sponsor last year)?

FourLengthsClear · 11-09-11, 12:11 PM

Originally posted by mtneer1212

Perhaps they are having processor issues. Perhaps they are being watched by certain agencies. Maybe certain methods aren't viable at this time. Why not call them to try for a different method? Or just avoid them altogether until things are more certain.

I think I am right in saying that Peep is not in he US. The "certain agencies" should not be a factor.

wrongturn · 11-09-11, 12:18 PM

The weirdest thing on this site is that they limit me to $100, but not on maximum, it is the minimum!

Every time I bet I have to make sure that I don't leave a sub 100 balance which would stuck there forever.

Peep · 11-09-11, 01:08 PM

Originally posted by wrongturn

The weirdest thing on this site is that they limit me to $100, but not on maximum, it is the minimum!

Every time I bet I have to make sure that I don't leave a sub 100 balance which would stuck there forever.

That is funny wrongturn. I have never heard of a postup book doing that.

Lots of strangeness around DSI and group.....

Monte · 11-09-11, 01:36 PM

Good you remind me, i couldn't use $50 freeplay that was left for some reason, cos 100 bucks was my minimum stake lol.Took a while to sort this out, they are idiots.