Biggest Inconvenience Ever Betting Online: Unprofessional Conduct BETDSI (Diamond)

Goat Milk · 11-01-11, 12:38 AM

Have been playing at this book for a couple years. I went to redeposit $200 tonight, seeing that they had a 20% bonus for Tuesday re-ups. The short conversation below will tell you all you need to know about this place's customer service and management style.

<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves>false</w:TrackMoves> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w

oNotPromoteQF/> <w:LidThemeOther>EN-US</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w

ontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w

ontVertAlignCellWithSp/> <w

ontBreakConstrainedForcedTables/> <w

ontVertAlignInTxbx/> <w:Word11KerningPairs/> <w:CachedColBalance/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplore r4</w:BrowserLevel> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--> ME: I noticed you have a reup bonus on Tuesdays, what is the bonus?
Paola: it is 20% with 5 times rollover
ME: ok set it up for my account
ME: because i redopsited
Paola: remember that you need to make the deposit tomorrow
Paola: today is MOnday
ME: its tuesday
ME: thats the reason i just deposited
Paola: nop right now
Paola: right now is MOnday 31, 2011 at 10:02pm Pacific time
ME: you are aware that there are other parts of the world than the pacific right?
ME: it's tuesday over here.
ME: and your promotion does not specify that it has to be tuesday pacific time
Paola: sorry Sir, but the time that is valid is our time
Paola: that is Pacific
ME: thats not what it says on the website. now if you don't want to honor your promotion. you can refund the money i just sent you
Paola: in two hours you will be able to apply for the promtoion...
Paola: sir, I told you that this promotion is on TUESDAY
ME: it is TUESDAY buddy
Paola: right now it is not TUESDAY it is MONDAY
ME: no, it's tuesday
Paola: the promotion is only on deposit that you make on TUESDAY not MONDAY
ME: i'm not going to argue what day it is. its tuesday over here.

Paola: right now is MOnday 31, 2011 at 10:02pm Pacific time
ME: i've been playing at this book for years, i'm not going to sit here and argue with you over a silly 20% bonus. either put the bonus in, or I will call my cc company and cancel the payment
ME: then you can send me the link where it says it has to be tuesday, pacific time.
ME: maybe you looked outside your computer screen you would realize that it is tuesday in the MAJORITY of the world.
Paola: sorry but you need to wait 2 hours in order that the time will change, because in our country we are on Monday
Paola: right now we are not able to credit the bonus due to the deposit that you made was on Monday
ME: the majority of the USA, it is tuesday
ME: the deposit was made on Tuesday. that's what my CC statement will show when i pay it
ME: it will not say 10/31. it will say 11/1. if you have a problem with this please let me talk to your manager
ME: i need to know immediately so i can cancel the payment if you don't honor your agreement. i will then be posting this conversation on SBR forum, where I am a member.
Paola: sorry but I already checked your account with him and the deposit was made on MOnday, this is the information about your deposit
Paola: if you see the deate
Paola: it says: 10/31/2011 9:53:17 PM
Paola: that is MONDAY
ME: thats because the system is in your time zone
Paola: is there anything else that I can do for you?
ME: i'm not going to argue with this
Paola: I am not going to accept your attitude
Paola: is there anything else?
ME: yes
ME: please cancel the payment i just made
ME: i will also be posting this on SBR if you refuse to honor your own agreement.
Paola: the system is not going to allow me to credit the bonus for TUESDAY due to today is not TUESDAY is MONDAY,.... in your deposit for $200 we can make an exception but this is going to be ONE TIME exception and credit 20% with 7 times rollover
Paola: this is an exception due to the minimum deposit is $300 in order to apply for any freeplay
Paola: is that ok for you?
Paola: are you there Sir?
ME: paula, i am speaking on the phone
Paola: Sir, you are not allow to be on the chat and the phone at the same time
Paola: please close the chat
Paola: I am going to close the chat because you are on the phone
Paola: have a good night

I spoke to the supervisor over the phone, and he told me the same thing. I told him I'm not going to accept his bonus, because that's not what the promotion reads. Since I already deposited the money, I'm going to play with it, and that will be the last time I ever play at BetDSI.

Never had an issue before in my life with an online sportsbook. Never even imagined people like Paola and this supervisor existed. Trying to argue with me about what day it is. I don't have time for these childish games. This is why I like dealing with real bookies in the real world and not behind computers screens and telephones.