I hope Tony will pay you soon..
-
Comment -
Great read but story is bsComment -
I got mine closed for farting on cakes.Comment -
Refusing to pay this little bit of money because of cursing solidifies 5dimes should not be AAA rated and they just needed a reason to keep the money. PRocessor delays my ass! It's called they lost more money than they won, so the only money they can float is money from *************** because they have an "ACE" in the hole -PROCESSOR. We are at the mercy of these scumbags and they know we can never verify a processing delay.
Now cursing and carrying on wasn't the smartest thing that could be done. I want to do the same thing, but they do have my money too, and I don't need to give them a reason. I will wait the 10 days, then have SBR investigate, and if I don't get my money, then I don't get my money..Wouldn't be the first time a scumbag book kept my money.Comment -
he deserves to have his acct close I hope that will teach this idiot and all the morons that curse and verbally abuse because things dont go their way...see the point is he was right to complain but he screwed up by abusing his right..BE MATURE AND PROFESSIONAL..and I am pretty sure outcome will always be betterComment -
I was asking for my account to be closed before they closed it. I deserve it? yes. Thats what I was going for. Who would want to play at 5crimes?Comment -
Hi Jazzy,
As mentioned via email, cursing a book out because your payout is a couple days late is probably not the way to go. Like with any business, if you have a concern or a problem, be polite and you'll likely end up feeling satisfied with the service you receive.
Please read the suggestions made via email and let us know how it goes.Comment -
When you are not talking to Tony you change your attitude
Please wait for a site operator to respond.
You are now chatting with 'Robbie'
Robbie: Welcome to our live chat service, how may I help you?
TMS: By any chance would Tony be available to chat for a few minutes?
Robbie: Just a moment please
Robbie: let me transfer you now
Please wait while I transfer the chat to 'Tony'.
You are not currently in a chat session.
You are now chatting with 'Robbie'
Please wait while I transfer the chat to 'Tony'.
You are now chatting with 'Emily'
Emily: Hello. How may I assist you today?
TMS: Hello Emily. I was waiting to speak to Tony.
Emily: one moment please
Please wait while I transfer the chat to 'Tony'.
You are now chatting with 'Tony'
Tony: how can I help you today?
TMS: Good Afternoon Tony. My question sir... I recently did a withdrawal for 3k and I was charged $80 for the transaction. I normally get charged $40. I didn't understand why the transaction was complete without any notification?
Tony: checking on that for you
TMS: Thank you sir.
Tony: just a little longer please
TMS: No problem. Thank you.
Tony: you're the one that left the little message on livehelp for me?
TMS: I don
TMS: I don't know what exactly what was left for you sir. But, I was little upset about the transaction. I apologize for getting emotional. You have to understand the average person logging into their account and being charged a 100% increase without even notifying them. I apologize for my conduct. I'm usually not like this... I was upset.
Tony: ok, so threats are the answer
Tony: so i should let you carry out your threat then
TMS: No sir. Threats aren't the answers in life. I've respected 5Dimes operation and management since day 1. Like I said... it was pure emotions and I felt like I was violated. I own a business sir and I felt like I was treated poorly. Again, I overreacted and I accept the blame.
Tony: much better, now i'll take the time to see if I can help
TMS: Thank you.
Tony: i'll be with you in a momentr
TMS: No problem.
Tony: going to give you the $40
Tony: will be applied in 5 minutes
TMS: I appreciate your time. Again, I do apologize for my conduct. I've learned my lesson.
Tony: good, as not time you play the "i'll go elsewhere" that is exactly what you'll be doing
TMS: Yes sir. I understand.
TMS: Have a good day. Thank you for your time.
Tony: have a good day
Yes... I admit when I was wrong.Comment -
Agree with Lou but a player should be paid regardless of attitude! 5 dimes has every right to not accept anymore action from OP but every book should pay what was won by the player end of story!Comment -
5d1875903: greetings
5d1875903: what a polite responce
Becky: i hope it was
Becky: how can i help you?
5d1875903: just need a timeframe of recieving my funds? I've benn told 5, 6, 7 days. It will be returned I have to cover the fees and fax a bank statement, 21 days then book to book transfer, and I wont recieve them at all. which s it?
Becky: you have confirmation about it being returned?
5d1875903: no, not at all
5d1875903: i was forewarned
Becky: by whom?
5d1875903: that it could be by one of your agents
5d1875903: amelia I think
5d1875903: dont no names off hand
Becky: ahh ok, by our staff
5d1875903: yes
5d1875903: these are all the statements I've heard from your staff
Becky: ok, i am receiving the report that the processor communicated a delay on all *************** payments processed on october 17-18th
Becky: this is information received TODAY
Becky: which of course aggravates us as much as it aggravates you
5d1875903: sure
5d1875903: lol
Becky: because if the information is not provided to us properly, we have to deal with angry customers like yourself
5d1875903: the information was though
5d1875903: the first one went through fine
5d1875903: same info
5d1875903: so its not on my end, ya dig
Becky: yes, & we inquired about your payment previously & were told everything was ok & we just had to wait for it to hit
Becky: now we are told, by the processor, that actually your payment was sent out on the 24th
5d1875903: I called on the 3rd day
Becky: so it should be arriving by Monday afternoon
Becky: 5pm the latest
5d1875903: they kept makng exscuses, They could of told me the delay was going to occur before the day it was supoost to hit
Becky: if we were informed of the delay, you would've been informed of the delay
Becky: the delay was reported TODAY
Becky: after we had requested for several *************** payments processed on the 17th & 18th to be checked
Becky: precisely because they were not arriving
5d1875903: oh, you realize it after 7 days have passed, great work 5dimes
5d1875903: its whatever, ty for my funds
Becky: funds should arrive on Monday hopefully, lets wait until then to proceed with further actions if needed
5d1875903: u setting me up for further action now?
Becky: beg your pardon?
5d1875903: monday or not?
Becky: Monday is what the processing agency reports
Becky: so Monday should be it
5d1875903: fantastic
5d1875903: thanks for your time, and plz keep my account closed, wouldn't wan it any other way. just get my funds.
Becky: we'll do
Becky: You're welcome
5d1875903: tataComment -
looks like I'm getting my funds now, thanks SBR.Comment -
what a fukkin idiot.
What are the odds that you are back at 5dimes begging to re-open your account?
Are you going to start bitching more tomorrow when your money is not in your bank account? Even though they told you it will be there MONDAY?
This is too funny...Comment -
5D*******: the 24th
5D*******: hold on was on sbr
5D*******: I requested my payment on the 17th
5D*******: not the 24th
Becky: i understand that
Becky: we process the payment the 18th
5D*******: you guys gave me th run-around this whole time. Not giving me dates at all. So dont come off squeaky clean knowing this is getting posted
Becky: & the processor confirmed the payment was sent by then
5D*******: I was told 21 days by tony, then not at all by tony
Becky: Tony mentioned 21 days IF the payout was returned
5D*******: why would it be returned?
5D*******: everything is fine on my end
Becky: up to now we believe so
5D*******: you make me cover the fees, wouldn't give me a 5 dollar freeplay, for the exended wait
5d1875903: great site
Becky: I need you to understand that we do not process the *************** ourselves
Becky: from our bank accounts
Becky: we have to use intermediaries
Becky: to make it possible for you to receive the funds from us
5D*******: It's ot that. I was treated horrinly by customer service and you're boss tony
Becky: i am reading the chat you had with Tony, & certainly you started it off wrong as well
5D*******: don't you think a 5 dollar freeplay is the right course of action?
5D*******: for the wait
5D*******: your agents told me just deal with it
Becky: sorry James, but if you had acted differently i might have considered it
5D*******: you have to cover the fees
Becky: but i do not condoned the language you used
5D*******: if its returned
Becky: neither the methods you applied
5D*******: me either, but I'm a eye for eye type of guy
Becky: i have had to experience delays from payments i have to receive from other companies
Becky: I understand the frustration
Becky: but insulting & yelling & being disrespectful will never take you anywhere faster
5D*******: I wanted to drop the stone-cold stunner on u guys. still do
Becky: & if you come to my chat saying you want to file a complaint, i am going to tell you the same as Tony did: go ahead
Becky: we have always paid our customers timely
Becky: when high season come we get prepared to handle a massive amount of payouts in a daily basis
Becky: but when you send hundreds of payments a day
Becky: & have to rely in an agency to get them done
5D*******: you are so polite, knowing this is going to SBR forum. Useally it's wait, sorry sir just a sec. everything is timely
Becky: you can ask Lou, this is how my chats go off most of the times
5D*******: yeah, well maybe u should teach that to the mexicans.
5D*******agents
Becky: & you see?
Becky: that is incredibly disrespectful & offensive
5D*******: costa rican people
5D*******: how is that disrespectful?
Becky: & they all have great manners in the phone, but anyone can lose their temper when being mistreated
5D*******: no they dont
5D*******: they treated me horribly
Becky: so i am not justifying anyone, but i can understand if they dont give you a candy talk when being mistreated
5D*******: had to wait 30 minutes just to find my *************** info, I had already submitted a week ago
5D*******: before there was any foul language
Becky: so now we moved to a chat in which we are just complaining about... anything
5D*******: then they claimed they submitted my info and I wouldn't have to call in from 9 to 1. I called in anyways and my info was not submitted
Becky: that i will get addressed with the Customer Service Management
Becky: it not admissible for a request not to be entered
5D*******: I gave you guys props on sbr before this too
5D*******: it happened
5D*******: swear 2 god
Becky: ok, i'll dig into it, but again, im not putting any handouts in your account
5D*******: i dont want my account
5D*******: throw it away
5D*******: I want it losed for eternity
5D*******: closed
5D*******: worst customer service ever
Becky: it will remain that way for as long as you want
5D*******: 5 dollar freeplay, and got rejected. These ar the people u gotta deal with, for their mistakes
5D*******: I gotta 100 freeplay at bookmaker, just for asking
5D*******: sheesh
Becky: then im pretty sure they will service you better
5D*******: damn skippy
5D*******: jst get me my funds.
5D*******: thanks for the time. bye now.
5D*******: becky
5D*******: love u
5D*******: bye, bye
Becky: yes?
5D*******: thanks for the time
Becky: have a good day
5D*******: sweet pieComment -
dude, get off 5dimes rooster. I was begging to get my account re-opened. I was begging for them to close it. ya ******* fa\*\*ot.Comment -
Hey jazzy,
Keep the obscenities and insults out of the forum.
Industry newbies are often shocked when their payout has an issue - but good books always quickly remedy. We've had this situation with electronic processors occur every season at a wide range of books, there's nothing to panic over. 5Dimes management has confirmed the few players effected through this method will have the next one covered by the house. Jazzy's payout is expected to hit by Mon. at 5PM.Comment -
5D*******: I wanted to drop the stone-cold stunner on u guys. still do
5D*******: yeah, well maybe u should teach that to the mexicans.
Comment -
counter productive to your cause but entertaining....sort of akin to watching the police chase down some criminal on the news and then tazering them....
Dont taze them broComment -
Ha, like they wouldn't be cursing if we decided to take $40 of their money if we felt like it? fuk 5dimesComment -
More drama on these boards than the CBS daytime soaps.Comment -
Since when does drama = lying.
Grow up for the love of God already, just grow up.Comment -
Mighty As%ho#e... It was over a G Damn transaction fee. It's an entirely different story you stooge. You're the type of guy who goes in a mens room to sniff other peoples sh#$. Moron.
The OP was talking clearly about a payout. 5Dimes never said there was a delay in my payout.Comment
Oh man. Priceless. Gotta know who you're dealing with.
