Matchbook.com access impossible

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  • pingi5
    SBR Sharp
    • 12-02-09
    • 261

    #1
    Matchbook.com access impossible
    I cannot access Matchbook.com this morning , Does anyone know why?
    It was up and running yesterday
  • pingi5
    SBR Sharp
    • 12-02-09
    • 261

    #2
    Connectivity was restored around 1 PM, no response to my email, no explanation..... Very poor customer service
    Comment
    • the sink
      SBR High Roller
      • 03-04-10
      • 201

      #3
      It is down now and have been for 2hours
      Comment
      • the_situation
        SBR MVP
        • 10-22-10
        • 2735

        #4
        yea down for me also...any update SBR?
        Comment
        • pingi5
          SBR Sharp
          • 12-02-09
          • 261

          #5
          Down again, this is just pathetic
          Comment
          • BAUS
            SBR MVP
            • 08-10-05
            • 2191

            #6
            They are probably getting DOS attacked. Site was working fine until 5 min prior to NFL kickoff.

            Not working for me either.

            BAUS
            Comment
            • Hareeba!
              BARRELED IN @ SBR!
              • 07-01-06
              • 37509

              #7
              Where's MatchbookMike when you need him?
              Comment
              • FourLengthsClear
                SBR MVP
                • 12-29-10
                • 3808

                #8
                It is working on and off for me.

                One thing that I am finding concerning is that the Neteller withdrawal tab constantly times out (Moneybookers withdrawal is working and so is Neteller deposit). I asked what was going on yesterday, no response.
                Comment
                • nice1feds
                  SBR Rookie
                  • 05-31-11
                  • 4

                  #9
                  Matchbook CS rep informed me that they are having a temporary issue with one of their servers and that it is being attended to.
                  Comment
                  • MatchbookMike
                    SBR High Roller
                    • 05-03-11
                    • 200

                    #10
                    Hi guys,

                    We are aware of a number of customers having issues connecting to the site and our IT team are working to resolve them at the moment.

                    The Matchbook site is not under a DOS attack and the vast majority of customers are able to access the site without any issues.

                    We hope to have it resolved as soon as possible and we will post another update here once everything is back to normal.

                    Thanks,

                    Mike
                    Comment
                    • BAUS
                      SBR MVP
                      • 08-10-05
                      • 2191

                      #11
                      Not working for me for 6 consecutive hours now.

                      BAUS
                      Comment
                      • MatchbookMike
                        SBR High Roller
                        • 05-03-11
                        • 200

                        #12
                        Hi guys,

                        Apologies for the inconvenience and that it took so long to resolve, but the Matchbook site should now be accessible for everyone again.

                        You may need to clear your Cache and Cookies and reload the website. Details of how to do this can be found on the following pages:

                        wikihow.com/Clear-Your-Browser's-Cache

                        wikihow.com/Clear-Your-Browser's-Cookies

                        Sorry again for the issues with the site today.

                        - Mike
                        Comment
                        • lacoste
                          SBR High Roller
                          • 11-18-09
                          • 203

                          #13
                          @Mike : When you planning to introduce a € currency?
                          Comment
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