Heritage Casino rebate automatically enrolled, not automatically credited

[mighty maron]

Another reason why 5dimes is better than here. I request casino losses at 5dimes (im in that program) and I get it within an hour of request. At Heritage I get this runaround

I like this comment best of all [Richard] you are automatically enrolled, it does not says automatically credited

Long chat log sorry



http://membersa.heritagesports.com/h...sinorebate.asp is the page that has this

Casino Rebate

You are automatically enrolled in the Casino Bonus program when you play in Heritage Sports Casino.

Each month we see how you did in the Casino. If you lose for the month, we give you 20% of what you lost back as a free play with a 3 time roll over requirement.

CLICK HERE TO START WINNING!


* Craps, Roulette, Pai Gow Poker, Baccarat do NOT count towards rollover requirements.

* Rebates are not awarded if the amount calculated is $20 or less. Maximum rebate is $2,000.

* Heritage Sports reserves the right to cancel any players rebates if we discover abuse of our rebate program.

* Casino Bonus will apply to net losses based on casino activity during a calendar month.




I drop at least $700.00 in the casino two months ago. I wait til October 1st and check later in the month. I dont see the credit. Hmm. I wait til today. I dont see it. I go to live chat.

Here is transcript


[] I lost 750.00 in your casino a month or two ago...
[] I did not receive a 20% rebate
[Richard] you can request this next 1st of Nov
[Richard] if there was anything left there, it can be added that day
[] the losses were from two months ago
[] your site says
[] You are automatically enrolled in the Casino Bonus program when you play in Heritage Sports Casino.
[] http://membersa.heritagesports.com/h...sinorebate.asp
[] nowhere on this page does it say I have to request it
[Richard] we can add bonuses without you agreeing with the terms
[Richard] ***can't
[] huh
[] http://membersa.heritagesports.com/h...sinorebate.asp
[] where does it say I need to agree to terms on this page?
[] Please provide link saying where I need to agree to this...I thought automatically enrolled is just tha
[Richard] management changed the terms of it a month ago
[] where is it posted
[Richard] and we are making clients aware of it
[2] LOL
[] Ok lets get this done with
what are my casino losses please
[Richard] I don't hold that figure handy
[Richard] part of the reason it was moved to the 1st of each month and upon request
[] and where is this posted and why was I not made aware of it 21 days later?
[] so in conclusion
[] I lost at least 750 in the casino
[] but you cant or wont tell me how much
[] and there is now a "new" program that is not posted...
[Richard] I don't have access to the Casino interface
[] the old policy is still posted
[Richard] that program is the one standing
[] and automatically does not mean automatically
[] so how do we solve this impasse
[Richard] well we are clear about in case you have any questions concerning our policies and the conditions for wagering, please contact our Customer Service department. You are doing tat right now and I'm letting you know that right now
[Richard] and that is posted on our House Rules
[] so what is actually posted on your website is not the way it is...
[] http://membersa.heritagesports.com/h...sinorebate.asp
[] so you are basically not allowing me this casino rebate im automacially enrolled in
[] ?
[] would appreciate an answer so I can get this done
[Richard] you are automatically enrolled and entitle to it and will be credited on te 1st of each month upon request
[] where does it say upon request
[] and im requesting it since its two months ago
[Richard] some players like to get bigger amounts credited
[Richard] so they hold 1 or 2 months
[] so im requesting it
[] and you wont unlock this automatically until November then?
[Richard] you are automatically enrolled, it does not says automatically credited
[] thats a fine hair
[] anyways
[] when will it be credited
[Richard] on the 1st of each month
[] where does it say I wait
[] and do I have to re submit request Nov 1
[] ?
[Richard] I already placed the request but you can re-place it on Nov 01st
[] ty have a good day

[mighty maron]

I got the number from another member of staff. Losses were 1250 something. Rebate is 250 or so. At 5dimes I would have it upon request. Here they say it will be Nov 1st and I doubt they will remember to credit it.

Thx goodness for 5dimes....

[robmpink]

I didn't read the chat, but I'm almost certain you have to request it. Think of it from a business sense, why would you automatically put it in? It is there, but you need to request it. Yeah they give it the first of the month.

[mighty maron]

LOL heritage just closed my account....this is funny.

[BrianLaverty]

I didn't read the chat, but I'm almost certain you have to request it. Think of it from a business sense, why would you automatically put it in? It is there, but you need to request it. Yeah they give it the first of the month.

Most books do it this way.

ANd if you would have called and spoke to a CS Supervisor instead of talking Live Chat Help who are speaking to 10 people at once, and don't have any authority..... they would have sent the request for you early as a one time exception. But since you were being a prick to a guy who has no authority... they probably didn't wanna do you any favors.

[robmpink]

Most books do it this way.

ANd if you would have called and spoke to a CS Supervisor instead of talking Live Chat Help who are speaking to 10 people at once, and don't have any authority..... they would have sent the request for you early as a one time exception. But since you were being a prick to a guy who has no authority... they probably didn't wanna do you any favors.

Yes, most books do, I don't think betjam did, but most books don't offer the perks that heritage offer. Betislands offers a lot, but no one else.

special yearly surprises ie halloween no deposit scratcher and the march madness promo. What book can beat that?

[pimike]

They said u would receive it November 01,2011. They didn't say you wouldn't. I don't see a problem other than the one u have created.