I've been trying to get answers from these guys all day. Phone calls, emails, chats, still can't get any answers. Am I just unlucky or have others had similar experiences with their customer service? This is a transcript of the most recent chat.
Hi! Welcome to BetOnline! How can I help you?
You are now chatting with Al
Your Issue ID for this chat is LTK494017223675X. Please record it in case of pending issue.
Al: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
xxxx: Hi Al. I've had quite a frustrating day with Betonline customer service.
xxxx: First, I was on chat earlier today and asked why all of the nickel lines for baseball are now dime lines. Stood by on chat for over 10 minutes and got an answer of "it's now ok to wager. Please come back if you need additional help."
xxxx: Then, I've sent 7 emails all day long to customer service asking which CC(s) need to be verified so I can request a payout. After each email, I receive an auto response that I would receive a reply within an hour but never did receive a response to any of them.
xxxx: Obviously, neither of my questions have been answered.
xxxx: Anyone home????
xxxx: Al???????????????????
Al: i do apolagize for that
Al: i get a question
Al: Do you want make a payout?
xxxx: Yes but I have a small dollar amount to clear on my bonus first. That will happen tomorrow and then I will be ready to make the payout request. I would like to have the verification completed before then.
Al: can i have your account?
xxxx: xxxxxx
Al: xxxx, if you make a payout you can do it online
xxxx: Im aware of that
Al: I will be right with you...
xxxx: Oh, no. That's what I heard earlier on chat and waited 10 minutes for a reply that didn't address my question.
Al: Thank you for waiting. I'll be with you in just a moment...
Al: I'm sorry for the delay. I'll be right with you...
Al: I'm sorry for the delay. I'll be right with you...
xxxx: Here we go all over again. Another 10 minute wait to inevitably receive information that I am not looking for.
Al: xxxx, i check your account in order to check your CC verification you need to get back to us in business hours for verified with the supervisor, and also if you want take a payout you need to do by yourself online
xxxx: Wonderful. Another waste of my 15 minutes. Thanks.
Hi! Welcome to BetOnline! How can I help you?
You are now chatting with Al
Your Issue ID for this chat is LTK494017223675X. Please record it in case of pending issue.
Al: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
xxxx: Hi Al. I've had quite a frustrating day with Betonline customer service.
xxxx: First, I was on chat earlier today and asked why all of the nickel lines for baseball are now dime lines. Stood by on chat for over 10 minutes and got an answer of "it's now ok to wager. Please come back if you need additional help."
xxxx: Then, I've sent 7 emails all day long to customer service asking which CC(s) need to be verified so I can request a payout. After each email, I receive an auto response that I would receive a reply within an hour but never did receive a response to any of them.
xxxx: Obviously, neither of my questions have been answered.
xxxx: Anyone home????
xxxx: Al???????????????????
Al: i do apolagize for that
Al: i get a question
Al: Do you want make a payout?
xxxx: Yes but I have a small dollar amount to clear on my bonus first. That will happen tomorrow and then I will be ready to make the payout request. I would like to have the verification completed before then.
Al: can i have your account?
xxxx: xxxxxx
Al: xxxx, if you make a payout you can do it online
xxxx: Im aware of that
Al: I will be right with you...
xxxx: Oh, no. That's what I heard earlier on chat and waited 10 minutes for a reply that didn't address my question.
Al: Thank you for waiting. I'll be with you in just a moment...
Al: I'm sorry for the delay. I'll be right with you...
Al: I'm sorry for the delay. I'll be right with you...
xxxx: Here we go all over again. Another 10 minute wait to inevitably receive information that I am not looking for.
Al: xxxx, i check your account in order to check your CC verification you need to get back to us in business hours for verified with the supervisor, and also if you want take a payout you need to do by yourself online
xxxx: Wonderful. Another waste of my 15 minutes. Thanks.
