Sept. 7. Made a $200 deposit using ********** and a few hours later I lived chat and asked why the 100% bonus ($200) was not added to my original $200 deposit. The clerk obviously checked everything and said that once $200 in bets have been made the $200 would be added.
Sept. 16. $210 in bets were made and there wasn't $200 added to my account. I lived chatted and the clerk kept on saying that the bonus wasn't activated. There was a lot of arguing going back and forth saying it was and the clerk kept on saying is wasn't activated. I asked to speak to a supervisor and then I called back 30 minuted later. I provided the code and the clerk still said it wasn't activated. I then asked if they keep a transcript from Sept. 7 live chat and he said they did. He took a few minutes to read it over and found that the clerk did say I needed $200 in bets first for the bonus to be added but insisted that the code wasn't activated.
I pointed out that I made $210 in bets and said the clerk obviously reviewed my account first on Sept. 7 before responding. So obviously the code was entered. However the phone clerk today said he would give me a $100 bonus as a being inconvenienced and I would receive the 100% kickoff bonus on my next deposit. I think wasn't my fault and I told him that I would be closing my account after my college football bet for Saturday as the bet was placed on Friday.
My point is the live chat clerk on Sept. 7 must have checked out if everything was ok before he responded that the $200 bonus will be added when $200 bets have been made. So the bonus I believe was entered properly.
Sept. 16. $210 in bets were made and there wasn't $200 added to my account. I lived chatted and the clerk kept on saying that the bonus wasn't activated. There was a lot of arguing going back and forth saying it was and the clerk kept on saying is wasn't activated. I asked to speak to a supervisor and then I called back 30 minuted later. I provided the code and the clerk still said it wasn't activated. I then asked if they keep a transcript from Sept. 7 live chat and he said they did. He took a few minutes to read it over and found that the clerk did say I needed $200 in bets first for the bonus to be added but insisted that the code wasn't activated.
I pointed out that I made $210 in bets and said the clerk obviously reviewed my account first on Sept. 7 before responding. So obviously the code was entered. However the phone clerk today said he would give me a $100 bonus as a being inconvenienced and I would receive the 100% kickoff bonus on my next deposit. I think wasn't my fault and I told him that I would be closing my account after my college football bet for Saturday as the bet was placed on Friday.
My point is the live chat clerk on Sept. 7 must have checked out if everything was ok before he responded that the $200 bonus will be added when $200 bets have been made. So the bonus I believe was entered properly.
