Hi ! i have a bad experience with BetOnline, a problem i don't manage to resolve despite several attempts, and as i'm fed up with always having to contact them 10 times for they resolv the problem, i finally decided to come and explain my problem on forum and post a complaint too.
10 days ago i made a request payout using moneybookers (as for my previous deposits), but i was answered this by Betonline:
"
Hi ,
This is Sophia from BetOnline.com
I am sending you this email in regards to your MoneyBookers payout. My processing department confirmed a delay on it, and we apologize for that. In the meantime, we're happy to offer you another payout method as ** or **********, or a wire.
This payout wont have any cost, it will be free, due to the delay, but we need you to confirm the method you want instead of Moneybookers, and we will process it as major priority.
Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat.
Sincerely,"
I don't understand why i was told moneybookers option wasn't available whereas in the same time i had testimonies from customers here on SBR who told me they had been paid via moneybookers...But never mind...As i had been guaranted by BOL that my payout would be free, i accepted to request my payout via wire.
Problem: i noticed today that BOL had applied 75 usd fees for my payout, whereas in their email they guaranted me there would be no fees !
I immediately went on live chat to have an explanation, i was told they were working on it and fees would be reimbursed very shortly. I thought "great". But today, as usual, i see nothing's been done, fees haven't been reimbursed; i sent emails to payout department but i had no answer.
So here i am on forum SBR to have that problem resolved! I don't understand why BOL takes so much time to resolv it, that's pretty simple, they have copy of email in which they tell me "no fees", but no, they do nothing !
So help me SBR please !!!!!
10 days ago i made a request payout using moneybookers (as for my previous deposits), but i was answered this by Betonline:
"
Hi ,
This is Sophia from BetOnline.com
I am sending you this email in regards to your MoneyBookers payout. My processing department confirmed a delay on it, and we apologize for that. In the meantime, we're happy to offer you another payout method as ** or **********, or a wire.
This payout wont have any cost, it will be free, due to the delay, but we need you to confirm the method you want instead of Moneybookers, and we will process it as major priority.
Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat.
Sincerely,"
I don't understand why i was told moneybookers option wasn't available whereas in the same time i had testimonies from customers here on SBR who told me they had been paid via moneybookers...But never mind...As i had been guaranted by BOL that my payout would be free, i accepted to request my payout via wire.
Problem: i noticed today that BOL had applied 75 usd fees for my payout, whereas in their email they guaranted me there would be no fees !
I immediately went on live chat to have an explanation, i was told they were working on it and fees would be reimbursed very shortly. I thought "great". But today, as usual, i see nothing's been done, fees haven't been reimbursed; i sent emails to payout department but i had no answer.
So here i am on forum SBR to have that problem resolved! I don't understand why BOL takes so much time to resolv it, that's pretty simple, they have copy of email in which they tell me "no fees", but no, they do nothing !
So help me SBR please !!!!!
