Sportingbet has blocked my account and no refunds

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  • katerynchy
    SBR Rookie
    • 08-07-11
    • 17

    #1
    Sportingbet has blocked my account and no refunds
    Hello Sportingbet has blocked my account and refused to return the money (about 4,500 U.S. dollars)
    Now, details:
    Opened an account at sportingbet and made a deposit of $ 500 on July 15, 2011 Moneybookers. They sent me a letter July 17:
    Congratulations on your first winning bet with Sportingbet!

    Now you’ve got the knack, why not try and continue your good run with a bet on one of this week’s top sporting events?

    There’s currently 2811.95 USD in your account, and, with our huge range of markets and competitive prices across all sports, we’re sure you’ll find another winning opportunity soon.

    Did a lot of bets in sportingbet and almost all winning. Reached the point that the account was about $ 11,000. After that, I reduced the maximum amount of interest (it was $ 1,000 and was $ 80). After that I ordered to pay $ 5,000 and got them to your Moneybookers July 31. Then a few days lost about $ 1,500. And I decided that it makes no sense to keep sportingbet about $ 5,000, if I can put $ 80 on one occasion.

    Ordered chopped $ 4,000. Money is not there. August 5 was unable to log into your account. Posted in live chat. Russian-speaking representative said that the decision to close my account and take my money. He did not have access to the account, because opened an account in the English-language version of the site. It seems he was told that matched the IP address. And to further the conversation gave me the phone and the English-speaking representative sportingbet email address. I called, but said by telephone that the matter can not be solved. They told me to write the post.

    I sent the letter, came a response, decided to block the account without refund. the reason for the lock does not say anything.
    The fact that the official said the Russian-speaking sportingbet (which coincided with a score of other IP-adress is nothing surprising. In Ukraine, the IP-address is not constant, every time you change address.
    Also, I made ​​several bids from Internet cafes. Even if this is the case, then I do not know and could not know that someone did with sportingbet rates from this internet cafe. But it is likely that invented the phrase sportingbet IP, so as not to part with their money
    I only have one account in sportingbet. Never before have these accounts I never opened. I am sure that my rates have not been made with other accounts and the IP which coincided with the representative sportingbet (if it actually coincided.) Documents in sportingbet I did not post because I did not ask about it.
    There are no bonuses in sportingbet I did not get.
    I regard the refusal to pay the money as revenge for the win. "The customer is the one that makes good money and bad one that takes them"
  • katerynchy
    SBR Rookie
    • 08-07-11
    • 17

    #2
    Give please the link above to the form that must be filled, so that was my complaint SBR
    Comment
    • King_Suckerman
      SBR Wise Guy
      • 04-12-09
      • 945

      #3
      have you filed a complaint through SBR?
      Comment
      • King_Suckerman
        SBR Wise Guy
        • 04-12-09
        • 945

        #4
        Comment
        • Chopsticks
          SBR MVP
          • 06-30-09
          • 1057

          #5
          Here is the complaint form:



          It is likely that it is the internet cafe's that screwed you over. Maybe someone used an internet cafe to commit fraud against them.

          It is very unlikely, but I know SportingBet has ties to Ligastavok. Maybe you have an account there and they did not like you having a sportingbet account as well... Very unlikely but explore all possibilities.
          Good luck!
          Comment
          • katerynchy
            SBR Rookie
            • 08-07-11
            • 17

            #6
            Originally posted by King_Suckerman

            Thank you very much
            Comment
            • katerynchy
              SBR Rookie
              • 08-07-11
              • 17

              #7
              Thank you. Already filed a complaint. I will keep up to date
              Comment
              • Chopsticks
                SBR MVP
                • 06-30-09
                • 1057

                #8
                Originally posted by katerynchy
                Thank you. Already filed a complaint. I will keep up to date
                Send an e-mail with all the details, chat logs, e-mails, transaction numbers etc to info@agcc.gg as well.
                Comment
                • katerynchy
                  SBR Rookie
                  • 08-07-11
                  • 17

                  #9
                  Originally posted by Chopsticks
                  Send an e-mail with all the details, chat logs, e-mails, transaction numbers etc to info@agcc.gg as well.


                  This is yet another human rights organization?
                  Comment
                  • Chopsticks
                    SBR MVP
                    • 06-30-09
                    • 1057

                    #10
                    Originally posted by katerynchy

                    This is yet another human rights organization?
                    Sportingbet operates on a gambling licence from the AGCC. See http://www.gamblingcontrol.org/

                    If you read the frequently asked questions and elsewhere on the site it willl tell you that you can complain to them.
                    Comment
                    • katerynchy
                      SBR Rookie
                      • 08-07-11
                      • 17

                      #11
                      Originally posted by Chopsticks
                      Sportingbet operates on a gambling licence from the AGCC. See http://www.gamblingcontrol.org/

                      If you read the frequently asked questions and elsewhere on the site it willl tell you that you can complain to them.
                      Thank you very much for your help!
                      Comment
                      • laconic
                        SBR High Roller
                        • 11-02-08
                        • 120

                        #12
                        Just go straight to the courts and file your claim against them https://www.moneyclaim.gov.uk
                        Comment
                        • kerrywoodwins20
                          Restricted User
                          • 07-06-11
                          • 1415

                          #13
                          goodluck getting this resolved
                          Comment
                          • tachi
                            SBR Sharp
                            • 03-25-09
                            • 309

                            #14
                            from when IP addresses matched is a reason for confiscating the money?

                            no book do this ,putting scam books aside.

                            be more candid,don't hide the truth and tell us the real reason.
                            Comment
                            • katerynchy
                              SBR Rookie
                              • 08-07-11
                              • 17

                              #15
                              Originally posted by tachi
                              from when IP addresses matched is a reason for confiscating the money?

                              no book do this ,putting scam books aside.

                              be more candid,don't hide the truth and tell us the real reason.
                              I myself have not made clear in letters to the cause. I asked several times about the reason. Response had not yet received. The coincidence of IP addresses written to me in live chat. This is a letter I have not kept
                              Comment
                              • donkdown
                                Restricted User
                                • 07-09-09
                                • 4423

                                #16
                                Rocky Rocky Rocky



                                U get no sympathy from me for what Ivan Drago did to my Idol Apollo Creed..
                                Comment
                                • THE_LOCKSMITH
                                  SBR Hall of Famer
                                  • 08-25-08
                                  • 7237

                                  #17
                                  this brings up good questions if you use different computers (internet cafe/friends house/school) ones that don't match your homes IP adress are you asking for trouble?
                                  Comment
                                  • Toit
                                    SBR Sharp
                                    • 03-10-09
                                    • 451

                                    #18
                                    Originally posted by THE_LOCKSMITH
                                    this brings up good questions if you use different computers (internet cafe/friends house/school) ones that don't match your homes IP adress are you asking for trouble?
                                    I guess it does if it matches the IP of another player at the same bookie.
                                    Comment
                                    • THE_LOCKSMITH
                                      SBR Hall of Famer
                                      • 08-25-08
                                      • 7237

                                      #19
                                      Books always offer referral bonuses, so what if you refer a friend and then one day you're watching the game at his house and want to bet on a halftime line from his computer. they'd shut your account down?
                                      Comment
                                      • brettels
                                        SBR MVP
                                        • 11-04-10
                                        • 3376

                                        #20
                                        there has to be more to the story not yet mentioned. wait for justin7 video.
                                        Comment
                                        • bobbywaves
                                          SBR Posting Legend
                                          • 05-06-08
                                          • 13280

                                          #21
                                          It's very unfortunate, as no sportsbook should get away with stealing players funds. However with that being said, you still need to do research before signing up with any book. If you did research, you would have known that Sportingbet is a D+ book at best & should not to be trusted with your deposit.
                                          Comment
                                          • Hareeba!
                                            BARRELED IN @ SBR!
                                            • 07-01-06
                                            • 37273

                                            #22
                                            so many problems with books being reported by Russians

                                            one really has to wonder why
                                            Comment
                                            • vitalyo
                                              SBR MVP
                                              • 12-05-07
                                              • 1615

                                              #23
                                              Originally posted by Hareeba!
                                              so many problems with books being reported by Russians

                                              one really has to wonder why
                                              Looks like russians have much better strike rate then your average punter .
                                              Comment
                                              • Hareeba!
                                                BARRELED IN @ SBR!
                                                • 07-01-06
                                                • 37273

                                                #24
                                                Originally posted by vitalyo
                                                Looks like russians have much better strike rate then your average punter .
                                                yes, but perhaps we shouldn't go too far down that road eh ?
                                                Comment
                                                • vitalyo
                                                  SBR MVP
                                                  • 12-05-07
                                                  • 1615

                                                  #25
                                                  Originally posted by Hareeba!
                                                  yes, but perhaps we shouldn't go too far down that road eh ?
                                                  Eh and what was your point ?
                                                  Comment
                                                  • Hareeba!
                                                    BARRELED IN @ SBR!
                                                    • 07-01-06
                                                    • 37273

                                                    #26
                                                    Originally posted by vitalyo
                                                    Eh and what was your point ?
                                                    I think most would understand and as I said I don't wish to pursue that path on here.
                                                    Comment
                                                    • vitalyo
                                                      SBR MVP
                                                      • 12-05-07
                                                      • 1615

                                                      #27
                                                      Originally posted by Hareeba!
                                                      I think most would understand and as I said I don't wish to pursue that path on here.
                                                      Ok then then what path do you pursue ?
                                                      Comment
                                                      • Chopsticks
                                                        SBR MVP
                                                        • 06-30-09
                                                        • 1057

                                                        #28
                                                        Originally posted by vitalyo
                                                        Ok then then what path do you pursue ?
                                                        Clearly not the "innocent until proven guilty" one, but rather "suspicious because he is russian". He is the one that moans about his contributions to this forum all the time lately, yet he comes up with that as his first response to the thread.
                                                        Comment
                                                        • Hareeba!
                                                          BARRELED IN @ SBR!
                                                          • 07-01-06
                                                          • 37273

                                                          #29
                                                          Originally posted by Chopsticks
                                                          Clearly not the "innocent until proven guilty" one, but rather "suspicious because he is russian". He is the one that moans about his contributions to this forum all the time lately, yet he comes up with that as his first response to the thread.
                                                          Please don't try putting words in my mouth.

                                                          If you wish to pursue this subject then don't look to me. Talk to some bookies instead.
                                                          Comment
                                                          • katerynchy
                                                            SBR Rookie
                                                            • 08-07-11
                                                            • 17

                                                            #30
                                                            Originally posted by bobbywaves
                                                            It's very unfortunate, as no sportsbook should get away with stealing players funds. However with that being said, you still need to do research before signing up with any book. If you did research, you would have known that Sportingbet is a D+ book at best & should not to be trusted with your deposit.
                                                            I'm sorry, of course, did not pay attention to the rating sportingbet. But I read a lot about them positive on Russian forums. I thought that if they have russkuzh slezhbu support, you should know about and problemma IP address in the Ukraine. Both my home IP changes after each entry in the Internet and a portable modem IP is changing ...
                                                            As for the bonus for the friend - I did not receive the bonus or any other bonus.
                                                            I completely agree, if the IP address matched one who invited a friend and another IP address (if they have received for this bonus), it is logical to deny the two players' bonuses, but also not all the other money from the account, and the only bonus. But I have another option...
                                                            Comment
                                                            • katerynchy
                                                              SBR Rookie
                                                              • 08-07-11
                                                              • 17

                                                              #31
                                                              I primarily associate the lock with my account with $ 500 win 10000 Cham least 1 month. The fact that sportingbet not ask for my documents to verify my identity that only supports my point. But even a good thing that they do not have my documents, and then another would say that the account was opened before me and I again sent the same documents. I do not rule out such an option would
                                                              Comment
                                                              • Hareeba!
                                                                BARRELED IN @ SBR!
                                                                • 07-01-06
                                                                • 37273

                                                                #32
                                                                Originally posted by katerynchy
                                                                I primarily associate the lock with my account with $ 500 win 10000 Cham least 1 month. The fact that sportingbet not ask for my documents to verify my identity that only supports my point. But even a good thing that they do not have my documents, and then another would say that the account was opened before me and I again sent the same documents. I do not rule out such an option would
                                                                Are you saying that you haven't provided any ID documentation to Sportingbet ?

                                                                If that's the case I can understand that they would block your account until you do.

                                                                They are required by the terms of their licence and the law of the land to do so. And those conditions are surely stated on their website and need to be complied with whether or not you've received any specific request from them.
                                                                Comment
                                                                • katerynchy
                                                                  SBR Rookie
                                                                  • 08-07-11
                                                                  • 17

                                                                  #33
                                                                  I have not received any requests for documents. On this and not send the documents
                                                                  Comment
                                                                  • Hareeba!
                                                                    BARRELED IN @ SBR!
                                                                    • 07-01-06
                                                                    • 37273

                                                                    #34
                                                                    Originally posted by katerynchy
                                                                    I have not received any requests for documents. On this and not send the documents
                                                                    Well don't ever expect to see your money unless you do.
                                                                    Comment
                                                                    • Carloschihuahua
                                                                      SBR Hustler
                                                                      • 04-06-11
                                                                      • 52

                                                                      #35
                                                                      Originally posted by Hareeba!
                                                                      Well don't ever expect to see your money unless you do.

                                                                      They have locked his account without any request to have his documents sent to them, nobody is questioning his ability to send them and I truly believe that he already knows that most bookmaker require docs before payout.
                                                                      Comment
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