Are they really that stupid at Ladbrokes?

[acw]

Ok, about a year ago my bank decided to change my CC no.
Last month I decided that I wanted to withdraw some money from my Ladbrokes account (cvnts will only lay me 1 Euro bets, so what is the point of leaving 9000 Euros in there?), so I email them that I want to change my CC no. They then reply that I need to withdraw my moiney first to the old CC, as my old CC is still active in their system. I then told them that the old no. is no longer valid. They ask me to call them. So I call them and explain my situation. They ask me to email them a scan of the old+new CC and a my ID. After that AGAIN I get a reply that my old CC no. is still active. I call them AGAIN and tell them AGAIN that the bank has changed the no., so now a guy on the phone tries to use my new no. and it turns out that my bank has blocked gambling transactions on the new card, so I ask them for a bank transfer. No replies for TWO WEEKS. Fine this is all "normal" (for books that need to pay you). Then finally I get an email asking for a copy of my bank statement. I email them back with a scan and ask for a small amount to be transferred to my bank account.
Guess what? I get this email:

Dear xxxxxxxxxxxx,

Thank you for your email.

Account - xxxxxxxxx

Unfortunately we are unable to action your request, this can be done by withdrawing to the active card ending xxxx. Offline withdraws are for amounts greater than £5000 or currency equivalent.

If we can be of any further assistance, please contact us again and we will be more than happy to help you.



Yours Sincerely,

Angel Pascual
Fraud Analyst

Now I want my full balance. Lets see how long this will take.

[odysseus]

Had similar problems at other books, but managed to set up new card eventually,PITA though.
For some reason, some books just don't understand that banks usually change the CC number every time they issue a new one!

[Salamander]

I'm wondering if they let you pull cash out of your account from their brick and mortar shops. If so, if worst comes to worst, take a trip to the U.K and pull out cash from their shops.

[gliblet]

I'm wondering if they let you pull cash out of your account from their brick and mortar shops. If so, if worst comes to worst, take a trip to the U.K and pull out cash from their shops.

I think you can only do that if you have one of their Odds On Cards (frequent bettor cards for use in shops) that is linked to your online account.

[strixee]

cvnts will only lay me 1 Euro bets, so what is the point of leaving 9000 Euros in there?

1 EUR? You're lucky, my limit is 0 EUR