Bookmaker statement on domain change

[The Bet Master]

Bookmaker will be fine guys.

[thetrinity]

i wouldnt be depositing here right now but im sure this place is full of panic cashouts right now. surely you have to anticipate some sort of delays.

[wwlandman1]

Oh good grief! Two posts and a BM customer for all of two months and you think you have the inside track?

Yes, there was likely a run on the bank, and yes, they likely had to switch processors for certain methods... which may have caused them to change limits and/or fees for these methods. This has all happened in the past 4 days, so it's also likely that they are still getting things sorted out and customer service clerks are not quite up to speed on everything.

The bottom line is that BM has been around forever and has plenty of funds. Bill Dozer has even posted that they have enough money to cover balances many times over. Take a deep breath, try to remain calm, and realize that it's quite possible that no one is lying or stalling. Payouts are not exactly simple in the current environment, especially during a run on the bank whilst switching processors.

You're certainly entitled to your opinion, just thought I'd share a differing opinion. Hope you get paid sooner rather than later, but I have little doubt you'll get paid.

Thanks John, I appreciate your response. However, my post is not about thinking I have the inside track on jack shit. It's precisely the opposite, which is why I posted what I did. I was hoping someone would have something to say that would make me feel better about the situation. Your post did help a little bit, although I don't know who the Hell Bill Dozer is. Here's an update to where things stand....BM has now processed this payout request but they did not deduct 3200 bet points to cover the fee like they said they would. Instead, they charged me 50 bucks! I do enough volume that I earn anywhere from 1200 to 5000 bet pts every day so I promptly exchanged 8000 of those pts for $47 to cover all but $3 of the charge. I simply don't like the fact that after being told different stories by the same person, all in one call, I then have to call back yet again and am told that 3200 bet pts will cover the 50 buck fee, only to find out they didn't do it and charged me instead. You say to consider the possibility that no one is lying....really? Did you even read my entire original post? These guys were lying through their teeth to me. I understand the point about getting things sorted out and not all of the clerks being up to speed on everything. However, it should be obvious to anyone who read my post that they knew damn well that it has not been a long time ago since they offered free payouts. You see.....that's a LIE, as I pointed out. Yeah, I'm new in here and yeah, I have only been with BM for two months. I have also been gambling since I was 15 years old and what has happened makes me a little nervous. I think I would have to be a complete fool not to be under the circumstances. Obviously, I hope everything works out. I happen to like the bet points reward program and the ease in which I can place a wager with my smart phone (no app download required). However, if you have to fight with people who are flat out lying to you to get your money and then have to wait forever on top of that, it makes it extremely difficult and irritating to say the least. Maybe if they would have just leveled with me to begin with, I would have felt better but when someone lies to me then they have put themselves in a position of distrust. They are trying to spin this whole thing instead of being honest and I hardly doubt I am the only one who's feeling apprehensive at this point. If their intentions are 100% honorable then at the very least their methods are backfiring on them.

[John Dough]

I don't know who the Hell Bill Dozer is.

I don't mean to be rude, but your lack of paragraphs makes your post almost impossible to read so I won't respond... and I pretty much said my piece anyway

That said, Bill Dozer is one of the head guys here at SBR.

[wwlandman1]

I don't mean to be rude, but your lack of paragraphs makes your post almost impossible to read so I won't respond... and I pretty much said my piece anyway

That said, Bill Dozer is one of the head guys here at SBR.

I didn't realize this was an English 101 class! But thanks for pointing out something as important as that.

[John Dough]

I didn't realize this was an English 101 class! But thanks for pointing out something as important as that.

I've tried to help you multiple times. If you want people to read your posts when you're asking for help, it's pretty important to make them legible.

[wwlandman1]

I've tried to help you multiple times. If you want people to read your posts when you're asking for help, it's pretty important to make them legible.

Thanks John......I do agree that it's a little more difficult to read all as one paragraph.....particularly if you are not sober. Last time I checked, paragraph structure didn't have too much to do with words on paper being legible...but again, thanks for your help.

[andywend]

wwlandman,
If I were Bookmaker, I would NOT WANT YOUR BUSINESS.

You deposit money and allegedly have doubled or tripled your balance making $10K in the process and you are whining like a little baby because on your 3rd withdrawal request in the last week or so, they told you it would be a $15 fee.

Bookmaker should close your account, send you your balance and be thrilled that they no longer have to deal with you.

[nosniboR11]

interesting

[nosniboR11]

very interesting

[soxwin1917]

I've tried to help you multiple times. If you want people to read your posts when you're asking for help, it's pretty important to make them legible.

I'm with you on the paragraphs, sheesh I was going cross eyed reading that.

However, I do feel for the poster. That's a decent amount of cash you're trying to get out and to have them lie to you about what was going on with the different methods AND THEN lie about the amount of the fee...that would be frustrating to anyone.

Best of luck and please keep us updated on the status of the payout. Nothing worse than a poster who complains, and then gets his payout and never updates the situation.

[Brian891]

im gonna ride bookmaker and dsi til they show me different. theyve been excellent bookos, and ive never had any payout issue. only problem is my sb cash has taken more than a week now and still hasnt been deposited. but thats to be expected i guess.

[wwlandman1]

wwlandman,
If I were Bookmaker, I would NOT WANT YOUR BUSINESS.

You deposit money and allegedly have doubled or tripled your balance making $10K in the process and you are whining like a little baby because on your 3rd withdrawal request in the last week or so, they told you it would be a $15 fee.

Bookmaker should close your account, send you your balance and be thrilled that they no longer have to deal with you.

And you sir.....can GO FUK URSELF! I have every right to be concerned and u are a complete douche! It's my money! You act like they are doing me some kind of fukkin' favor pal! Ur an IDIOT!

[wwlandman1]

I'm with you on the paragraphs, sheesh I was going cross eyed reading that.

However, I do feel for the poster. That's a decent amount of cash you're trying to get out and to have them lie to you about what was going on with the different methods AND THEN lie about the amount of the fee...that would be frustrating to anyone.

Best of luck and please keep us updated on the status of the payout. Nothing worse than a poster who complains, and then gets his payout and never updates the situation.

soxwin......I know....I was giving John a hard time. He was right....I just don't sit there and think about paragraphs while I am venting, that's all. Andy can kiss my ENTIRE ASS!!!! If somebody you are doing business with tells you something is one way and then you find out differently.....through a series of lies no less, only a TOTAL IDIOT would not second guess what the Hell was going on! Like I said, it's business....I won, I'm not supposed to have to get down on my fukkin knees and pray that the sportsbook gives me my money. Andy, are u a fukkin' Democrat? You sound like someone who thinks ppl lying to you and forced redistribution of wealth are all okay to you! Get a GD clue and wake the fuk up!

[wwlandman1]

wwlandman,
If I were Bookmaker, I would NOT WANT YOUR BUSINESS.

You deposit money and allegedly have doubled or tripled your balance making $10K in the process and you are whining like a little baby because on your 3rd withdrawal request in the last week or so, they told you it would be a $15 fee.

Bookmaker should close your account, send you your balance and be thrilled that they no longer have to deal with you.

And by the GD way......at this point, I would be fukkin' elated if they were to do that!

[louis]

You have to remember that bookmaker is operated by hundreds of clerks, they probably are being overworked by a lot of questions, concerns and withdrawal requests, they are tired and going to make some mistakes. THe management of Bookmaker did not instruct these workers to lie or scam the customers. I do not like their fees at all and have some complaints but this company is big and financially healthy. They certainly did not get this way ripping off their customers by lieing and cheating. Again, when we call them up we are dealing with low level employees who were hired because they know English, they may not be as smart and sophisticated as we are just be nice to them and they will have no motivation to deceive anyone intentionally.

[John Dough]

You have to remember that bookmaker is operated by hundreds of clerks, they probably are being overworked by a lot of questions, concerns and withdrawal requests, they are tired and going to make some mistakes. THe management of Bookmaker did not instruct these workers to lie or scam the customers. I do not like their fees at all and have some complaints but this company is big and financially healthy. They certainly did not get this way ripping off their customers by lieing and cheating. Again, when we call them up we are dealing with low level employees who were hired because they know English, they may not be as smart and sophisticated as we are just be nice to them and they will have no motivation to deceive anyone intentionally.

Solid post IMO.

[Grandmaster B]

And you sir.....can GO FUK URSELF! I have every right to be concerned and u are a complete douche! It's my money! You act like they are doing me some kind of fukkin' favor pal! Ur an IDIOT!

dont worry about that andy guy...everything he has his parents bought

keep us updated

as stories like yours popping up on the forums will keep people informed about whats really going on

[Grandmaster B]

You have to remember that bookmaker is operated by hundreds of clerks, they probably are being overworked by a lot of questions, concerns and withdrawal requests, they are tired and going to make some mistakes. THe management of Bookmaker did not instruct these workers to lie or scam the customers. I do not like their fees at all and have some complaints but this company is big and financially healthy. They certainly did not get this way ripping off their customers by lieing and cheating. Again, when we call them up we are dealing with low level employees who were hired because they know English, they may not be as smart and sophisticated as we are just be nice to them and they will have no motivation to deceive anyone intentionally.

I dont think they will run away into the night

but moving funds to and from the United States is a different story after what just went down

[wwlandman1]

Yes, I have and here is the story I emailed SBR to inform them of my situation.....

To whom it may concern:

I am writing to inform you of my recent experience with bookmaker.com, now bmaker.ag, a sportsbook currently on your green list. I signed up back in the middle of March and had total deposits of $4500. By the end of the first month, I withdrew $3,000 via the free payout method(***) that they promote as being available once a month for Gold level members. Everything went like it was supposed to. I made the request first thing one morning and by that afternoon, the funds were deducted from my account and within about 5 business days, were deposited into my checking account. Two weeks ago yesterday, I made a 2nd request, this time for $2500 and since I had now become a Platinum member, it was also a free payout. Again, the money was deducted promptly but this time, I have yet to receive the funds in my bank account. However, their site does say that it can take up to 15 business days which would not be until next Tuesday or Wednesday, which I find quite ridiculous, but nonetheless that's how it is. Sometime Monday evening I went online to place a bet on the website, only to be greeted by a message stating that the domain had been seized by the United States Department of Justice as an illegal gambling operation. Well, to me, this sounded pretty damn serious. I called Bookmaker and they gave me the new address of bmaker.ag and said everything was fine. The only statement they have made thus far to explain is that they have lost the licensing rights to the domain name, which sounds like a total spin job to me because having your domain seized by the U.S. Dept of Justice for running an illegal gambling operation, as it says, is not the same damn thing as losing your rights to the domain name.

Well, I was quite shaken by this development so I immediately made plans to begin minimizing my exposure with Bookmaker as my account has grown to just over $10,000 now. I immediately made a withdrawal request for another $3000 this past Tuesday, the 24th of May. Later that day, I noticed that the funds had not been deducted from my account so I decided to inquire via the live help option on the website. I was assured everything was fine and that the 15 day time frame to receive a payout included the whole process of deducting the funds in addition to the actual receiving of funds. So, I said okay fine but after what had just happened, they suddenly had a cloud of suspicion hanging over them as far as I was concerned. By Wednesday, they still had not processed my request so I went online and accessed the live help option again. This time I was told that the agent could see where I made my request for the $3,000 but that it was on hold until I agreed to the fees. I said, what fees? It's supposed to be a free payout. he told me that I had selected the (*******) option and not the (****) option which is the free payout method. I don't know, perhaps I did, but they didn't contact me or anything to let me know this. They were just going to leave me hanging apparently until I called them. So, I said okay, if I did that then let's change it to the *************** method and let's get this taken care of. He asked if he could put me on hold for a minute and when he came back, to my surprise, he informed me that the (***) processor was down. He placed me on hold again and when he came back I was suddenly not eligible for the (***) payout method due to a lack of account history....HUH? Then he said we could do it that way but that it would be a $15 fee. What happened to the processor being down? You want to to talk about a head scratcher...we went from the processor being down, to I'm not eligible due to a lack of account history, to we can do it but there will be a $15 fee! The lack of account history was the biggest laugher of all! Exactly where in the Hell does it say anything about that on their website? NOWHERE! What the Hell does that even mean anyway? This was to be my 3rd payout and this was the first time I had heard anything about this. Naturally, by this time, I realized these people were totally full of SHIT! The agent told me to call the customer service number in the morning (Thursday), which I just did. The agent I spoke to never mentioned anything about a processor being down and he informed me that they no longer do free payouts and hadn't in a long time. I said, well, that's pretty damn interesting considering I have only been a member for a little over two months and had already received one free payout and had a second one processed, deducted from my account, and "supposedly" on it's way to my checking account (at this point I will believe it when I see it). He said, really? Like he was surprised. So, it has not been a long time and if it had, wouldn't they have changed that information on their website? I asked him if I could cover the $15 fee with bet points and he asked to put me on hold. When he came back he said I could and that it would be deducted today and taken care of. Of course, at this point I don't have any confidence in anything these people are telling me. We'll see what happens.

Here's what I think....these people are in trouble! I think when players tried to log on to the site at the beginning of the week and got greeted by a message from the United States Department of Justice stating that the domain had been seized as an illegal gambling site, it created a situation similar to a run on banks. They were probably inundated by withdrawal requests and they are trying everything they can, including lying, to delay requests or just flat out ignore them. I just have a really sick feeling in the pit of stomach right now over all of this. Although I didn't submit this story via the complaint link, clearly it would have been justified. I'm waiting to see what happens but at the very least these people have proven to be total liars and therefore, I am very suspicious they are outright crooks as well. If they are in some big trouble that we don't know the details about, then it would not surprise me if they disappear......soon!

UPDATE: Feeling much more confident this morning as my 2nd withdrawal request in the amount of $2500 from May 11th has just hit my bank this morning. To say I am relieved would be an understatement! Sorry if telling my story made anyone feel uncomfortable. It certainly got an array of responses, a couple of nice ones from people trying to be helpful and quite a few shitty ones as well. I'm not normally an alarmist and I'm not new to offshore gambling but it has been quite a while since I used an offshore book. It just so happens that several I used years ago are on the list of ones that ripped people off.....BetEd and betonsports are two that immediately come to mind. So, when this happened, almost immediately after getting back into offshore books, I thought oh shit, not again!

I have lost a lot of money over the years gambling. After 25 years I think I have latched onto something that is going to be very successful...at least the short term results are promising anyway. I have never had as much success in such a short period of time as I have over the past two and a half months since I joined bookmaker. When I first posted, I had $4500 in deposits less one $3,000 payout with an account balance of right at $10,000. The thought of something happening to that after all of the years of suffering to the gambling gods was weighing on me to the point that in the eyes of many in this forum, I was overreacting. Perhaps I was.

It was not my intention to scare or upset anybody and I apologize if I did. I only wanted to voice my concern and see if anyone else was having similar problems or could offer any advice or suggestions. I want what anyone in here would want and that is to be treated fairly and dealt with honestly. Hopefully, the handful of larger books such as Bookmaker will be around for the long haul. Unless you live in Vegas, those of us who bet quarter lines, 1st half lines, and halftime lines don't have too much choice other than the offshore books.

[nyplayer33]

who cares about paragraphs...geez....