Ok, so here is the deal, and I am not sure if I have anything to complain about, so here it goes:
On betonline, you have 2 options: big bonus and low vig. The low vig allows most plays for -105 for b-ball and the like, while big bonus gives u a large % of free plays upon depositing and having "max payout" as an option....NOW, this is where things get a little confusing....
I was under the impression that since i had just recently switched from Low Vig to Big Bonus, that gave me access to the max payout option....fast forward to today....
Wager Type: Parlay (3 team)
Accepted By: Internet
Wager Status: Win
Risk / To Win Amount: 400.00 / 2,588.60 (USD) Accepted 5/22/2008 12:55 PM - EST
Amount Paid: 2,988.60
Item #1
Wager Type: Total
Outcome: Win
Sport / Period: MLB Baseball / Game
Line:
Arizona Diamondbacks/Florida Marlins 5/22/2008 7:10:01 PM - (EST)
Under 8½ -110
Pitchers: D Haren -R - Must Pitch A Miller -L - Must Pitch
* Game Notes:
NATIONAL LEAGUE
Item #2
Wager Type: Run Line
Outcome: Win
Sport / Period: MLB Baseball / Game
Line:
Detroit Tigers 5/22/2008 1:05:01 PM - (EST)
-1½ +105
Pitchers: M Batista -R - Must Pitch Bonderman -R - Must Pitch
* Game Notes:
AMERICAN LEAGUE
Item #3
Wager Type: Run Line
Outcome: Win
Sport / Period: MLB Baseball / Game
Line:
Boston Red Sox 5/22/2008 1:35:01 PM - (EST)
-1½ -110
Pitchers: B Bannister -R - Must Pitch D Matsuzaka-R - Must Pitch
* Game Notes:
AMERICAN LEAGUE
As you can see, the payout is approx 6ish-1 (risk 400 to win 2,588$)
Now, my question was...I thought I was entitled to the max payout with this type of parlay.....and when I did not get the max 12-1 that it says on the betonline review here on SBR, I wanted to get clarification. So, I contacted BetOnline through their live chat service, and within 15 minutes I had spoken to some very polite individuals who explained their position exactly. Apparently, you have to bet with more dog figures than regular plays (so, +120, parlayed with +165 and +190 would probably get you to the max payout of 12-1 ....while my bet of +105 and -110 and -110 did not reach that)
I spoke to James, as well as several other polite and very friendly customer service reps (i had to interrupt our conversations several times to leave the house), and all of whom were more than willing to take the time to carefully explain why I was wrong and the correct ruling.
I am writing because of how courteous and pleasant an experience this was, and how rare that is these days....so if you have ANY problems with BetOnline, they should be very helpful in terms of their online customer service! Best of luck to all, and thank you BetOnline!!!
On betonline, you have 2 options: big bonus and low vig. The low vig allows most plays for -105 for b-ball and the like, while big bonus gives u a large % of free plays upon depositing and having "max payout" as an option....NOW, this is where things get a little confusing....
I was under the impression that since i had just recently switched from Low Vig to Big Bonus, that gave me access to the max payout option....fast forward to today....
Wager Type: Parlay (3 team)
Accepted By: Internet
Wager Status: Win
Risk / To Win Amount: 400.00 / 2,588.60 (USD) Accepted 5/22/2008 12:55 PM - EST
Amount Paid: 2,988.60
Item #1
Wager Type: Total
Outcome: Win
Sport / Period: MLB Baseball / Game
Line:
Arizona Diamondbacks/Florida Marlins 5/22/2008 7:10:01 PM - (EST)
Under 8½ -110
Pitchers: D Haren -R - Must Pitch A Miller -L - Must Pitch
* Game Notes:
NATIONAL LEAGUE
Item #2
Wager Type: Run Line
Outcome: Win
Sport / Period: MLB Baseball / Game
Line:
Detroit Tigers 5/22/2008 1:05:01 PM - (EST)
-1½ +105
Pitchers: M Batista -R - Must Pitch Bonderman -R - Must Pitch
* Game Notes:
AMERICAN LEAGUE
Item #3
Wager Type: Run Line
Outcome: Win
Sport / Period: MLB Baseball / Game
Line:
Boston Red Sox 5/22/2008 1:35:01 PM - (EST)
-1½ -110
Pitchers: B Bannister -R - Must Pitch D Matsuzaka-R - Must Pitch
* Game Notes:
AMERICAN LEAGUE
As you can see, the payout is approx 6ish-1 (risk 400 to win 2,588$)
Now, my question was...I thought I was entitled to the max payout with this type of parlay.....and when I did not get the max 12-1 that it says on the betonline review here on SBR, I wanted to get clarification. So, I contacted BetOnline through their live chat service, and within 15 minutes I had spoken to some very polite individuals who explained their position exactly. Apparently, you have to bet with more dog figures than regular plays (so, +120, parlayed with +165 and +190 would probably get you to the max payout of 12-1 ....while my bet of +105 and -110 and -110 did not reach that)
I spoke to James, as well as several other polite and very friendly customer service reps (i had to interrupt our conversations several times to leave the house), and all of whom were more than willing to take the time to carefully explain why I was wrong and the correct ruling.
I am writing because of how courteous and pleasant an experience this was, and how rare that is these days....so if you have ANY problems with BetOnline, they should be very helpful in terms of their online customer service! Best of luck to all, and thank you BetOnline!!!
