I had a complaint about a book that tried to confiscate my funds. I tried to work it out by talking to the rep from the book but he became increasingly irrational and obnoxious, so I finally contacted SBR for help.
Josh acted as go-between, arbitrator, calming influence - and just this morning my funds have been returned to me.
I'm not sure if I should name the book. It's a B- book. I don't know how much detail to get into.
My main purpose is to thank SBR and Josh.
If there is anything to be learned it is for females to be careful. This all started because I am female. They took my deposit and booked all my bets without a problem, but when the time came that I requested a withdrawal and they saw a female name and I had won money, that's when they decided I must be a "beard."
There was no actual evidence of that. There were no IP address issues, no accusations of past posting, playing steam, using multiple accounts. The only issue was a female name. There was no rule they were pointing to that had been broken.
Maybe it makes sense for females to send a note at the time of deposits saying, "I want to make sure you know I am female. I do sometimes win my bets. Please confirm you really want this deposit and my bets. I don't mind at all if you say no." The note could mention the usual dollar amount of bets I place.
But thanks once again to Josh and SBR.
Josh acted as go-between, arbitrator, calming influence - and just this morning my funds have been returned to me.
I'm not sure if I should name the book. It's a B- book. I don't know how much detail to get into.
My main purpose is to thank SBR and Josh.
If there is anything to be learned it is for females to be careful. This all started because I am female. They took my deposit and booked all my bets without a problem, but when the time came that I requested a withdrawal and they saw a female name and I had won money, that's when they decided I must be a "beard."
There was no actual evidence of that. There were no IP address issues, no accusations of past posting, playing steam, using multiple accounts. The only issue was a female name. There was no rule they were pointing to that had been broken.
Maybe it makes sense for females to send a note at the time of deposits saying, "I want to make sure you know I am female. I do sometimes win my bets. Please confirm you really want this deposit and my bets. I don't mind at all if you say no." The note could mention the usual dollar amount of bets I place.
But thanks once again to Josh and SBR.