bwin scammed me
Good day to all members, I have found this forum on google by typing keyword 'bwin scam'.
I have some serious problem with bwin.com.
I have opened an account (I din’t use any bonus promotions), during two weeks I have deposited 4,360 USD from my CC and spending them on betting on ice hockey events.
I was loosing a lot but finally I started to winning some money. I requested 1,500 USD payment on my CC, keeping over 1,000 USD on the account so I can continue playing and about 1,500 USD still running on several bets. I sent them copy of my CC front and back + my ID. Second day I tried to login and : your account was closed!
I contacted their support via phone, I was told that some specific departement will be contated and they will get back to me. I wait 24 hours and nothing so the next day I called again and I was told that the reason for blocking my account is that my birth date filled in the registration doesn't match the date on my ID and that they have the right to block my account and not to pay me.
I couldn’t believe it, I play on expekt.com and unibet.com as well and no problem ever with them - of course I have there correct birth date!. Why the hell should I fill in wrong date of birth? I am not stupid I never do that I play for a long time. I am 24 years old, there is no reason to lie about my age and why should I send them my ID If i knew I filled in fake birth date, I am not an idiot.
I asked her politely to told me what birth date she see in my registration she said like uhm, one second and then uhm sorry sir we can’t provide you WITH YOUR REGISTRATION INFO. Interresting isn't it? She can't tell me my own registration info.
Date of birth - I am almost sure I filled it in CORRECT (I admit that there could be mistake on my side that I might misstyped year like 1983-84 or month, this could happened but I really doubt it, the same day when I registered with bwin.com I registered with expekt.com as well and of course I have there correct date of birth, on bwin I can't even view my date birth info and they even won't tell me ).
I asked her what about my money, running bets etc? She told me they will investigate it further but that it can take a looong time. Awesome! Also I was informed that my account won't be reopened. Ridiculous! This happened yesterday.
Today I received an email from bwin about the 1,500$ which I asked to be paid that they will send it to my CC, but nothing about the 1,500$ on running bets or 1,000$ still in my account. So I called again and they told me that they will investigate and think about what they will do with my money or the bets. What kind of company is this oh my god?.
I still can't believe this. I am asking for an advice what should I do? Thanks a lot for reading this and in advance for any advice and comments.
Edit : I just get another email that they have closed my account completely and that I can make a REQUEST to get paid the balance I have there but nothing about the running bets there..I have there placed bets for over 1,500$ on several tickets.
I have some serious problem with bwin.com.
I have opened an account (I din’t use any bonus promotions), during two weeks I have deposited 4,360 USD from my CC and spending them on betting on ice hockey events.
I was loosing a lot but finally I started to winning some money. I requested 1,500 USD payment on my CC, keeping over 1,000 USD on the account so I can continue playing and about 1,500 USD still running on several bets. I sent them copy of my CC front and back + my ID. Second day I tried to login and : your account was closed!
I contacted their support via phone, I was told that some specific departement will be contated and they will get back to me. I wait 24 hours and nothing so the next day I called again and I was told that the reason for blocking my account is that my birth date filled in the registration doesn't match the date on my ID and that they have the right to block my account and not to pay me.
I couldn’t believe it, I play on expekt.com and unibet.com as well and no problem ever with them - of course I have there correct birth date!. Why the hell should I fill in wrong date of birth? I am not stupid I never do that I play for a long time. I am 24 years old, there is no reason to lie about my age and why should I send them my ID If i knew I filled in fake birth date, I am not an idiot.
I asked her politely to told me what birth date she see in my registration she said like uhm, one second and then uhm sorry sir we can’t provide you WITH YOUR REGISTRATION INFO. Interresting isn't it? She can't tell me my own registration info.
Date of birth - I am almost sure I filled it in CORRECT (I admit that there could be mistake on my side that I might misstyped year like 1983-84 or month, this could happened but I really doubt it, the same day when I registered with bwin.com I registered with expekt.com as well and of course I have there correct date of birth, on bwin I can't even view my date birth info and they even won't tell me ).
I asked her what about my money, running bets etc? She told me they will investigate it further but that it can take a looong time. Awesome! Also I was informed that my account won't be reopened. Ridiculous! This happened yesterday.
Today I received an email from bwin about the 1,500$ which I asked to be paid that they will send it to my CC, but nothing about the 1,500$ on running bets or 1,000$ still in my account. So I called again and they told me that they will investigate and think about what they will do with my money or the bets. What kind of company is this oh my god?.
I still can't believe this. I am asking for an advice what should I do? Thanks a lot for reading this and in advance for any advice and comments.
Edit : I just get another email that they have closed my account completely and that I can make a REQUEST to get paid the balance I have there but nothing about the running bets there..I have there placed bets for over 1,500$ on several tickets.
