Bad experience with BETJAM CS scottie

Grandmaster B · 03-02-11, 05:32 PM

Originally posted by alalha

I made $150 deposit today using ** to betjam. I called in for confirmation # and contacted back in 30 mins because it wasn't credited. They placed me on hold and told me that transaction was still holding. With bookmaker, if the transaction took longer than their window time and when I asked for the fees to be covered, the manager apologized and honored the fees. Oh well, this time it took an hour and I called this guy name Scottie to see if he could honor the fees since I really had to wait an hour just for the confirmation and had to place bets by 5:30 pm ( had to go to work). And this guy was really really rude. One ******* cocky son of a bitch. I think just because they are offshore that they can treat customers anyway that they want. Even if you weren't going to honor the fees don't act that way. If he apologized that they were sorry that it took a long time but could not honor the fees I would've been fine. But the way he was acting was "we had to wait too so don't try to pull this one on me"
WTF, he tried to boss me around by honoring the fees and telling me that he's doing me a favor so I told him to please not honor the fees and pretty much get your ******* attitude changed. because at the end of the day you are just a loser offshore manager having shitty life.

Jerm3462 · 03-02-11, 06:52 PM

How did you get to talk to the manager?

every time I call and ask for the manager/supervisor, I just get the run around from a jamaican lady.

nenad · 03-02-11, 09:27 PM

jerks bj

BigDaddy · 03-02-11, 09:31 PM

even the best of the best have a bad day.

scotty is one of the best in the industry and i'm sure he will make it right with you.

acbulluck · 03-02-11, 09:33 PM

Why would you ever listen to anyone named "Scotty?". You're just asking for trouble. I went to military school and used to haze this fat kid named Scotty. That is like putting your trust in someone named Dougie.

big joe 1212 · 03-02-11, 09:59 PM

I followed Scotty over from Bet Royal.

He is the only reason I started playing with Betjm when they first opened and they are now one of the best in the industry!

maybe he was just having a bad day?

RickySteve · 03-03-11, 12:27 AM

Scotty is a good guy.

LLXC · 03-03-11, 12:31 AM

Originally posted by Jerm3462

How did you get to talk to the manager?

every time I call and ask for the manager/supervisor, I just get the run around from a jamaican lady.

I thought he use to publish an exclusive phone number to reach him - can no longer find it though.

durito · 03-03-11, 12:37 AM

If you have a problem with Scotty you probably should just give up betting offshore.

secretstash · 03-03-11, 12:44 AM

i was giving scotty a hard time today.. i am almost positive he was pissed at me.. i apologize myself.. i am almost sure if he seen this thread though he would make it up to u.. the guy bends over backwards for most players and betjm is known for this kind of top notch CS

-stash

justonetime · 03-03-11, 12:50 AM

I always hear good things about the guy. Never have dealt with him myself though.

blackbox · 03-03-11, 02:07 AM

Scotty-Herman and BET-JAM are the best in the business in my experience. I would believe it was more like your other things holding up the process.. gl to you though. Bet-Jam has advanced me cash until a transfer went thru-canceled a future so that I would have cash available- etc-this is one advantage of having a long standing relationship with a book. They know your reputation, and your history, and will make reasonable exceptions for you.

alalha · 03-03-11, 03:05 AM

Like I said I would've been fine if he at least said I'm sorry for the inconvenience but we can't honor the fees. What got me was the way he positioned himself as superior and talked down on me like as if I was trying to fight with him. I have been a good customer to betjam and I thought i deserved a lot better attitude than that. That is why I refused to receive the fees at the end when he offered. I just hate their "play elsewhere if u don't like us" attitude. Trust me I talked to alot of cs (bookmaker, 5dimes, betphoenix, bodog) and this time was by far the most disgusting experience. Because he began the conversion with a bulldog attitude before i even talked to him and I was like "wow"

blackbox · 03-03-11, 03:10 AM

understand how you feel sir- gl to you and hope everything gets better for you. Hear what you are saying.

MBENZ · 03-03-11, 04:05 AM

Originally posted by blackbox

Scotty-Herman and BET-JAM are the best in the business in my experience. I would believe it was more like your other things holding up the process.. gl to you though. Bet-Jam has advanced me cash until a transfer went thru-canceled a future so that I would have cash available- etc-this is one advantage of having a long standing relationship with a book. They know your reputation, and your history, and will make reasonable exceptions for you.

Obvious you've had dealings with Scotty,they will do things for you no other book will once they know your history.Must have out IMO.

THEGREAT30 · 03-03-11, 04:32 AM

Never had a serious problem in 5+ years

LGBoots · 03-03-11, 06:40 AM

Spoke to Scottie twice in the time I was with BetJ. Both times he was friendly & helpful

Maybe you just caught him on a bad day

Bartmeister · 03-03-11, 07:49 AM

Originally posted by alalha

I made $150 deposit today using ** to betjam. I called in for confirmation # and contacted back in 30 mins because it wasn't credited. They placed me on hold and told me that transaction was still holding. With bookmaker, if the transaction took longer than their window time and when I asked for the fees to be covered, the manager apologized and honored the fees. Oh well, this time it took an hour and I called this guy name Scottie to see if he could honor the fees since I really had to wait an hour just for the confirmation and had to place bets by 5:30 pm ( had to go to work). And this guy was really really rude. One ******* cocky son of a bitch. I think just because they are offshore that they can treat customers anyway that they want. Even if you weren't going to honor the fees don't act that way. If he apologized that they were sorry that it took a long time but could not honor the fees I would've been fine. But the way he was acting was "we had to wait too so don't try to pull this one on me"
WTF, he tried to boss me around by honoring the fees and telling me that he's doing me a favor so I told him to please not honor the fees and pretty much get your ******* attitude changed. because at the end of the day you are just a loser offshore manager having shitty life.

Alalha, For future reference in sending W U deposits, ALWAYS send the minimum amount required amount for which the book WILL always cover the transaction fee. At Betjamaica this amount is $200 not $150 which you sent (So Scotty was doing you a favor) and for 5dimes it is $250. If you don't you- are just throwing money away! A most definite -EV, lol. Scotty is really the best and goes out of his way to help all players big and small so you need to cut him some slack. (To be honest I can't see him being rude unless you were rude first) And just a reminder- don't forget to ask for your free wager for every 100 bets that you make, its Betjamaica's loyalty program, a lot of people forget about this. GL going forward.

BET THE HOOK · 03-03-11, 08:32 AM

Scotty is the best in the business bar none. He is one of only 2 in the biz I will vouch for after my 19th year playing offshore. Herman can be a cocksmith but not Scotty. If you thought yall had a bad talk call Tony(God) at 5Dimes and ask for anything that is a plus for you and minus for them. Anything.

billyboy73 · 03-04-11, 04:25 AM

Been with them almost 5 years and never had a problem with CS. They might be a little hard to understand sometimes, but have always been pleasant. I never actually talked to Scotty .

nyplayer33 · 03-04-11, 05:54 AM

Scotty is top notch...never had an issue in years and my money is safe there