Player vs. GamblersPalace

[bigboydan]

Player vs. GamblersPalace (SBR rating C)

A GamblersPalace user is told that because he has requested a withdrawal he was ineligible for, due to rollover restrictions, he must redo his seven-time rollover (play-through of deposit + bonus) from the beginning. GamblersPalace does not list any rules about restarting the wagering requirement in its bonus terms. SBR does not have any other complaints filed against Gamblers Palace which was upgraded twice in 2007.

[SBR Lou]

So let me see if I understand this.

How ineligible was he? Had he rolled over just once or something? If he came close to completing the rollover, or even half way I think it's unfair he should have to redo the entire rollover. He should just have to wager through the remaining times before cashing out.

[RickySteve]

Resetting the rollover is absolutely ridiculous.

[Bullajami]

That seems so goofy I am incredulous. Are we sure there wasn't a language gap here or something? How can they reset a rollover based on a payout request?

[Bill Dozer]

Email forwarded to mgt. Will likely update tomorrow.