I've just had my first withdrawal to my bank account returned. I e-mailed to ask what the problem was and was told that it was returned with the message that the beneficiary bank was not recognised. Moneybookers have been their usual unhelpful selves, suggesting I forgot to add the transit code, but that because there's no way I can check this, I need to delete and re-add the bank account. I don't think I did because it shows the bank's name on the withdrawal page, though the only number it shows is the account number. That said, it does show CIBC and my account is actually with PCF (CIBC direct banking). I assume they got CIBC from the PCF transit number? Perhaps my cheap ass PCF account is the problem?
The garbled e-mail I received suggests I need to add the transit number into the account number, but that makes no sense to me. The Moneybookers withdrawal page also now states that withdrawal will be via international bank wire (I can't remember what it said the first time I tried, which is what failed), which also makes no sense to me as it's a CAD account withdrawing to a CAD bank account. I do have a GBP Moneybookers account and a GBP bank account, but have real addresses (and bills to pay!) in both countries, so thought that any CAD account I opened with Moneybookers would be just like I was currently living there.
I wondered if a Canadian who's withdrawn via bank withdrawal from Moneybookers would be kind enough to outline what information is displayed for them on the Moneybookers' withdrawal pages and how the withdrawal itself is processed.
The garbled e-mail I received suggests I need to add the transit number into the account number, but that makes no sense to me. The Moneybookers withdrawal page also now states that withdrawal will be via international bank wire (I can't remember what it said the first time I tried, which is what failed), which also makes no sense to me as it's a CAD account withdrawing to a CAD bank account. I do have a GBP Moneybookers account and a GBP bank account, but have real addresses (and bills to pay!) in both countries, so thought that any CAD account I opened with Moneybookers would be just like I was currently living there.
I wondered if a Canadian who's withdrawn via bank withdrawal from Moneybookers would be kind enough to outline what information is displayed for them on the Moneybookers' withdrawal pages and how the withdrawal itself is processed.
