Unibet warning!!!

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  • kaalukomm
    SBR Rookie
    • 04-07-08
    • 2

    #1
    Unibet warning!!!
    Two weeks ago i requested a 5k EURO withdrawal and i haven't receive it yet. They don't answer my emails since 02 april
    Last edited by kaalukomm; 04-07-08, 07:09 AM.
  • bigboydan
    SBR Aristocracy
    • 08-10-05
    • 55420

    #2
    First off, Welcome to the SBR forum

    I take it that you have sent in all the documentation to them or no? If not then that could possibly be the problem since you didn't give anymore details.

    Anyways, if you need some assistance with this matter. Please feel free to fill out a complaint form and one of us will inquire on your behalf.
    Comment
    • kaalukomm
      SBR Rookie
      • 04-07-08
      • 2

      #3
      Originally posted by bigboydan
      First off, Welcome to the SBR forum

      I take it that you have sent in all the documentation to them or no? If not then that could possibly be the problem since you didn't give anymore details.

      Anyways, if you need some assistance with this matter. Please feel free to fill out a complaint form and one of us will inquire on your behalf.
      Did you get my filled complaint form?
      Comment
      • bigboydan
        SBR Aristocracy
        • 08-10-05
        • 55420

        #4
        Originally posted by kaalukomm
        Did you get my filled complaint form?
        No sir I did not receive it. However, when you fill out those things they don't go directly towards me anyways. So please bare with us on these matters, because their are other people in front of you in the complaint dept line sorta speak.
        Comment
        • garyking
          SBR Wise Guy
          • 01-18-07
          • 684

          #5
          Requested a $530 withdrawal from unibet at beginning of March, sent in id documentation three times, each time received email that docmentation had been received to be patient and wait for a few days.
          It's now been five weeks. Have called twice, each time waited for 25 minutes on hold before giving up.
          Can't say enough bad things about Unibet. Recommend everyone stay away from them.
          Comment
          • bigboydan
            SBR Aristocracy
            • 08-10-05
            • 55420

            #6
            Originally posted by garyking
            Requested a $530 withdrawal from unibet at beginning of March, sent in id documentation three times, each time received email that docmentation had been received to be patient and wait for a few days.
            It's now been five weeks. Have called twice, each time waited for 25 minutes on hold before giving up.
            Can't say enough bad things about Unibet. Recommend everyone stay away from them.
            Have you filled out a complaint form yet? If not please feel free to, and one of us will inquire to them on your behalf sir.
            Comment
            • sotos
              SBR Rookie
              • 12-22-06
              • 32

              #7
              I have the same problem i made a request for a withdrawal for 2500euro on 24/4/08 send my documents and still nothing....
              Comment
              • bigboydan
                SBR Aristocracy
                • 08-10-05
                • 55420

                #8
                Originally posted by sotos
                I have the same problem i made a request for a withdrawal for 2500euro on 24/4/08 send my documents and still nothing....
                Have you filled out a complaint form yet? If not please feel free to, and one of us will inquire to them on your behalf sir.
                Comment
                • bbets365
                  SBR Rookie
                  • 04-11-08
                  • 38

                  #9
                  Hi,
                  I play in unibet more 1 years and I have only one account in unibet, and I always made deposit (credit card, moneybookers, webmoney) and made withdrawal (moneybookers, webmoney) normally.
                  But since 07/04/2008 I also can not make withdrawal.
                  07/04/2008 -They cancelled my withdrawal by moneybookers.
                  After I send them e-mail, and they ask me to send them documents.
                  09/04/2008 - I called by phone in Unibet.
                  And unibet phone support say to me that documents check one or two days.
                  11/04/2008 - I called again by phone in Unibet. And unibet phone support say to me that documents check 3-5 working days, but some times it is take more that 5 days.
                  May be it need to write in IBAS? I do not understand why it is so long they check documents.
                  Unibet not say how many time they checking documents. May be it will be 1, 2 or 3 months? It is not normal!
                  Anybody SBR helped?

                  Thanks.

                  P.S. I will fill out a complaint form in next tuesday (1 week as unibet check my documents).
                  Last edited by bbets365; 04-11-08, 09:39 PM.
                  Comment
                  • bbets365
                    SBR Rookie
                    • 04-11-08
                    • 38

                    #10
                    to kaalukomm, garyking and sotos
                    Have you made deposits using credit card in unibet?

                    Thanks.
                    Comment
                    • sotos
                      SBR Rookie
                      • 12-22-06
                      • 32

                      #11
                      Yes i made a deposit with a credit card. They finally replied today and told me that they made the payment and it will take 3-5 working days to arrive in my bank account. I hope it comes ok......
                      Comment
                      • bbets365
                        SBR Rookie
                        • 04-11-08
                        • 38

                        #12
                        Originally posted by sotos
                        Yes i made a deposit with a credit card. They finally replied today and told me that they made the payment and it will take 3-5 working days to arrive in my bank account. I hope it comes ok......
                        Thanks.
                        I also made deposit using Credit Card and moneybookers.
                        I have some questions.
                        1) Did SBR helped you?
                        2) Did unibet answer why they do long checking?
                        3) What country are you from?
                        4) When you made last deposit using credit card?
                        Last edited by bbets365; 04-12-08, 06:04 AM.
                        Comment
                        • moonbeam
                          SBR MVP
                          • 03-02-07
                          • 1496

                          #13
                          Unibet had some awful withdrawal delays in the last few month (4-5 days for withdrawals via moneybookers)
                          But I received my latest payout request (this Thursday) within 12 hours via moneybookers
                          Comment
                          • bbets365
                            SBR Rookie
                            • 04-11-08
                            • 38

                            #14
                            Originally posted by moonbeam
                            Unibet had some awful withdrawal delays in the last few month (4-5 days for withdrawals via moneybookers)
                            But I received my latest payout request (this Thursday) within 12 hours via moneybookers
                            We have another problem. They checking documents very long, as the result, some people wait 5 and more weeks.
                            It is really not normal.
                            Comment
                            • bigboydan
                              SBR Aristocracy
                              • 08-10-05
                              • 55420

                              #15
                              5+ weeks is not normal at all, it's ridiculous!
                              Comment
                              • moonbeam
                                SBR MVP
                                • 03-02-07
                                • 1496

                                #16
                                Originally posted by bbets365
                                We have another problem. They checking documents very long, as the result, some people wait 5 and more weeks.
                                It is really not normal.
                                Sorry, you say you wait since 5 DAYS, not 5 weeks
                                Comment
                                • bbets365
                                  SBR Rookie
                                  • 04-11-08
                                  • 38

                                  #17
                                  Originally posted by moonbeam
                                  Sorry, you say you wait since 5 DAYS, not 5 weeks
                                  Sorry, I write We.
                                  garyking wait since beginning of March (6 weeks)
                                  kaalukomm wait since 26/03/2008 (2 weeks)
                                  sotos wait since 24/03/2008 (3 weeks)
                                  I wait since 07/04/2008 (08/04/2008 I sent copy of my documents)
                                  Last edited by bbets365; 04-12-08, 11:54 PM.
                                  Comment
                                  • bbets365
                                    SBR Rookie
                                    • 04-11-08
                                    • 38

                                    #18
                                    kaalukomm, garyking and sotos
                                    When you made last deposit using credit card?
                                    please answer
                                    Comment
                                    • bbets365
                                      SBR Rookie
                                      • 04-11-08
                                      • 38

                                      #19
                                      One week ago as I sent copy of my documents, but till now I can not make withdrawal.
                                      And unibet no answer now.
                                      Comment
                                      • Dia-monD
                                        SBR Rookie
                                        • 04-01-08
                                        • 18

                                        #20
                                        5 days document check, they are calling local police to verify the documets?
                                        Comment
                                        • bbets365
                                          SBR Rookie
                                          • 04-11-08
                                          • 38

                                          #21
                                          Originally posted by Dia-monD
                                          5 days document check, they are calling local police to verify the documets?
                                          I don't know
                                          They no answer now.
                                          I try to call tomorrow, but I think that they say:
                                          "documents check 3-5 working days, but some times it is take more that 5 days."
                                          May be it need to write in IBAS and egba?
                                          Comment
                                          • bigboydan
                                            SBR Aristocracy
                                            • 08-10-05
                                            • 55420

                                            #22
                                            Originally posted by bbets365
                                            "documents check 3-5 working days, but some times it is take more that 5 days."
                                            FWIW: I have heard that sometimes it does take up to 7 days.
                                            Comment
                                            • garyking
                                              SBR Wise Guy
                                              • 01-18-07
                                              • 684

                                              #23
                                              Sorry, I was out of town for a few days. Original deposit was made through moneybookers using credit card. It's been SIX WEEKS they've been checking my documents. Threatened them with complaining to sbr and posting details in forums the other day, and account now unlocked, however the money is still in account i have not tried to withdraw it again yet.
                                              Comment
                                              • bbets365
                                                SBR Rookie
                                                • 04-11-08
                                                • 38

                                                #24
                                                Unibet e-mail support say to me, that "Once the documents are validated (due to the security check), then you will be able to withdraw.", but...
                                                Today I called again.
                                                Unibet phone support say to me, that I can make withdrawal only to my bank account. And they don't know how many time they will be checking my documents
                                                I think, if I make again withdrawal to my bank account, they also will cancel my withdrawal.
                                                Comment
                                                • pjesnik24
                                                  Restricted User
                                                  • 11-01-05
                                                  • 1286

                                                  #25
                                                  so make the withdrawal to your bankaccount. I really do nto believe that unibet will cheat on you
                                                  Comment
                                                  • garyking
                                                    SBR Wise Guy
                                                    • 01-18-07
                                                    • 684

                                                    #26
                                                    Withdrawal received in moneybookers account today. No reason given for delay checking documents. However, I suggest you make sure the files you are sending are no larger then 2Mb. They asked me for screenshot of moneybookers account as well as id, etc. I originally sent them a screenshot of moneybookers which was too large i believe although they do not inform you of whether they have received all the files or not.
                                                    However I resent the info in smaller format on March 26, and it still took close to 3 weeks after that for them to unlock my account and process the withdrawal.
                                                    Good Luck!
                                                    Comment
                                                    • sotos
                                                      SBR Rookie
                                                      • 12-22-06
                                                      • 32

                                                      #27
                                                      I finally got my 2500euro yesterday.......
                                                      Comment
                                                      • bbets365
                                                        SBR Rookie
                                                        • 04-11-08
                                                        • 38

                                                        #28
                                                        Unibet not paid to me in my bank till now .
                                                        They not verify my account till now.
                                                        They no answer by e-mail and I cannot phone.
                                                        What can i do?
                                                        Comment
                                                        • noyb
                                                          SBR Wise Guy
                                                          • 09-13-05
                                                          • 971

                                                          #29
                                                          Originally posted by bbets365
                                                          Unibet not paid to me in my bank till now .
                                                          They not verify my account till now.
                                                          They no answer by e-mail and I cannot phone.
                                                          What can i do?
                                                          why can't you phone?
                                                          Comment
                                                          • bbets365
                                                            SBR Rookie
                                                            • 04-11-08
                                                            • 38

                                                            #30
                                                            Originally posted by noyb
                                                            why can't you phone?
                                                            I called, but it was said that customer service is busy.
                                                            Comment
                                                            • bbets365
                                                              SBR Rookie
                                                              • 04-11-08
                                                              • 38

                                                              #31
                                                              Today, they answer again: "Your issue is still being verified.... "
                                                              I sent copy of my documents TWO week ago
                                                              They not pay.
                                                              What can I do?
                                                              Anybody help, please.
                                                              Comment
                                                              • DukeJohn
                                                                SBR MVP
                                                                • 12-29-07
                                                                • 1779

                                                                #32
                                                                Originally posted by bbets365
                                                                Today, they answer again: "Your issue is still being verified.... "
                                                                I sent copy of my documents TWO week ago
                                                                They not pay.
                                                                What can I do?
                                                                Anybody help, please.
                                                                Did ya fill out the complaint form with SBR yet?
                                                                Comment
                                                                • vanman
                                                                  SBR MVP
                                                                  • 02-08-07
                                                                  • 1163

                                                                  #33
                                                                  Originally posted by bbets365
                                                                  Today, they answer again: "Your issue is still being verified.... "
                                                                  I sent copy of my documents TWO week ago
                                                                  They not pay.
                                                                  What can I do?
                                                                  Anybody help, please.
                                                                  Stop bloody moaning and be patient your money will come.
                                                                  Comment
                                                                  • irazvan
                                                                    SBR Rookie
                                                                    • 04-29-08
                                                                    • 7

                                                                    #34
                                                                    Hello,

                                                                    Unfortunately, I have the same problem!
                                                                    I requested a withdraw of 1000euros and and got stuck another 3500, now they are asking for documents although I have many deposits and other successful withdrawals of 500 euros.

                                                                    I sent them all the documents (id front, id back, cardfront, card back, and 2 bank statements)

                                                                    They responded:
                                                                    We confirm that we have received the requested documents however we were unable to open the bank statement. Kindly send us the same document in either a jpg od a pdf format.
                                                                    The bank statements files are .mdi so I find hard to believe they don't have an Microsoft Office to open them

                                                                    I sent them now jpgs. We will see! Keep in touch
                                                                    Comment
                                                                    • fingas
                                                                      SBR Sharp
                                                                      • 03-29-08
                                                                      • 314

                                                                      #35
                                                                      take a print screen with that file open and then put it in "paint" and send it as jpeg, that way they will have no excuse
                                                                      Comment
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