Two weeks ago i requested a 5k EURO withdrawal and i haven't receive it yet. They don't answer my emails since 02 april
Unibet warning!!!
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kaalukommSBR Rookie
- 04-07-08
- 2
Tags: None -
bigboydanSBR Aristocracy
- 08-10-05
- 55420
#2First off, Welcome to the SBR forum
I take it that you have sent in all the documentation to them or no? If not then that could possibly be the problem since you didn't give anymore details.
Anyways, if you need some assistance with this matter. Please feel free to fill out a complaint form and one of us will inquire on your behalf.Comment -
kaalukommSBR Rookie
- 04-07-08
- 2
#3First off, Welcome to the SBR forum
I take it that you have sent in all the documentation to them or no? If not then that could possibly be the problem since you didn't give anymore details.
Anyways, if you need some assistance with this matter. Please feel free to fill out a complaint form and one of us will inquire on your behalf.Comment -
bigboydanSBR Aristocracy
- 08-10-05
- 55420
#4No sir I did not receive it. However, when you fill out those things they don't go directly towards me anyways. So please bare with us on these matters, because their are other people in front of you in the complaint dept line sorta speak.Comment -
garykingSBR Wise Guy
- 01-18-07
- 684
#5Requested a $530 withdrawal from unibet at beginning of March, sent in id documentation three times, each time received email that docmentation had been received to be patient and wait for a few days.
It's now been five weeks. Have called twice, each time waited for 25 minutes on hold before giving up.
Can't say enough bad things about Unibet. Recommend everyone stay away from them.Comment -
bigboydanSBR Aristocracy
- 08-10-05
- 55420
#6Requested a $530 withdrawal from unibet at beginning of March, sent in id documentation three times, each time received email that docmentation had been received to be patient and wait for a few days.
It's now been five weeks. Have called twice, each time waited for 25 minutes on hold before giving up.
Can't say enough bad things about Unibet. Recommend everyone stay away from them.Comment -
sotosSBR Rookie
- 12-22-06
- 32
#7I have the same problem i made a request for a withdrawal for 2500euro on 24/4/08 send my documents and still nothing....Comment -
bigboydanSBR Aristocracy
- 08-10-05
- 55420
#8Comment -
bbets365SBR Rookie
- 04-11-08
- 38
#9Hi,
I play in unibet more 1 years and I have only one account in unibet, and I always made deposit (credit card, moneybookers, webmoney) and made withdrawal (moneybookers, webmoney) normally.
But since 07/04/2008 I also can not make withdrawal.
07/04/2008 -They cancelled my withdrawal by moneybookers.
After I send them e-mail, and they ask me to send them documents.
09/04/2008 - I called by phone in Unibet.
And unibet phone support say to me that documents check one or two days.
11/04/2008 - I called again by phone in Unibet. And unibet phone support say to me that documents check 3-5 working days, but some times it is take more that 5 days.
May be it need to write in IBAS? I do not understand why it is so long they check documents.
Unibet not say how many time they checking documents. May be it will be 1, 2 or 3 months? It is not normal!
Anybody SBR helped?
Thanks.
P.S. I will fill out a complaint form in next tuesday (1 week as unibet check my documents).Last edited by bbets365; 04-11-08, 09:39 PM.Comment -
bbets365SBR Rookie
- 04-11-08
- 38
#10to kaalukomm, garyking and sotos
Have you made deposits using credit card in unibet?
Thanks.Comment -
sotosSBR Rookie
- 12-22-06
- 32
#11Yes i made a deposit with a credit card. They finally replied today and told me that they made the payment and it will take 3-5 working days to arrive in my bank account. I hope it comes ok......Comment -
bbets365SBR Rookie
- 04-11-08
- 38
#12
I also made deposit using Credit Card and moneybookers.
I have some questions.
1) Did SBR helped you?
2) Did unibet answer why they do long checking?
3) What country are you from?
4) When you made last deposit using credit card?Last edited by bbets365; 04-12-08, 06:04 AM.Comment -
moonbeamSBR MVP
- 03-02-07
- 1496
#13Unibet had some awful withdrawal delays in the last few month (4-5 days for withdrawals via moneybookers)
But I received my latest payout request (this Thursday) within 12 hours via moneybookersComment -
bbets365SBR Rookie
- 04-11-08
- 38
#14
It is really not normal.Comment -
bigboydanSBR Aristocracy
- 08-10-05
- 55420
#155+ weeks is not normal at all, it's ridiculous!Comment -
bbets365SBR Rookie
- 04-11-08
- 38
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bbets365SBR Rookie
- 04-11-08
- 38
#18kaalukomm, garyking and sotos
When you made last deposit using credit card?
please answerComment -
bbets365SBR Rookie
- 04-11-08
- 38
#19One week ago as I sent copy of my documents, but till now I can not make withdrawal.
And unibet no answer now.Comment -
Dia-monDSBR Rookie
- 04-01-08
- 18
#205 days document check, they are calling local police to verify the documets?Comment -
bbets365SBR Rookie
- 04-11-08
- 38
#21
They no answer now.
I try to call tomorrow, but I think that they say:
"documents check 3-5 working days, but some times it is take more that 5 days."
May be it need to write in IBAS and egba?Comment -
garykingSBR Wise Guy
- 01-18-07
- 684
#23Sorry, I was out of town for a few days. Original deposit was made through moneybookers using credit card. It's been SIX WEEKS they've been checking my documents. Threatened them with complaining to sbr and posting details in forums the other day, and account now unlocked, however the money is still in account i have not tried to withdraw it again yet.Comment -
bbets365SBR Rookie
- 04-11-08
- 38
#24Unibet e-mail support say to me, that "Once the documents are validated (due to the security check), then you will be able to withdraw.", but...
Today I called again.
Unibet phone support say to me, that I can make withdrawal only to my bank account. And they don't know how many time they will be checking my documents
I think, if I make again withdrawal to my bank account, they also will cancel my withdrawal.Comment -
pjesnik24Restricted User
- 11-01-05
- 1286
#25so make the withdrawal to your bankaccount. I really do nto believe that unibet will cheat on youComment -
garykingSBR Wise Guy
- 01-18-07
- 684
#26Withdrawal received in moneybookers account today. No reason given for delay checking documents. However, I suggest you make sure the files you are sending are no larger then 2Mb. They asked me for screenshot of moneybookers account as well as id, etc. I originally sent them a screenshot of moneybookers which was too large i believe although they do not inform you of whether they have received all the files or not.
However I resent the info in smaller format on March 26, and it still took close to 3 weeks after that for them to unlock my account and process the withdrawal.
Good Luck!Comment -
sotosSBR Rookie
- 12-22-06
- 32
#27I finally got my 2500euro yesterday.......Comment -
bbets365SBR Rookie
- 04-11-08
- 38
#28Unibet not paid to me in my bank till now .
They not verify my account till now.
They no answer by e-mail and I cannot phone.
What can i do?Comment -
bbets365SBR Rookie
- 04-11-08
- 38
#31Today, they answer again: "Your issue is still being verified.... "
I sent copy of my documents TWO week ago
They not pay.
What can I do?
Anybody help, please.Comment -
DukeJohnSBR MVP
- 12-29-07
- 1779
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irazvanSBR Rookie
- 04-29-08
- 7
#34Hello,
Unfortunately, I have the same problem!
I requested a withdraw of 1000euros and and got stuck another 3500, now they are asking for documents although I have many deposits and other successful withdrawals of 500 euros.
I sent them all the documents (id front, id back, cardfront, card back, and 2 bank statements)
They responded:
We confirm that we have received the requested documents however we were unable to open the bank statement. Kindly send us the same document in either a jpg od a pdf format.
I sent them now jpgs. We will see! Keep in touchComment -
fingasSBR Sharp
- 03-29-08
- 314
#35take a print screen with that file open and then put it in "paint" and send it as jpeg, that way they will have no excuseComment
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