Hollywood Sportsbook cancels player's $2000 winning wager
Hollywood Sportsbook (SBR rating D-) cancels player's $2000 winning wager
A Hollywood player accidentally placed a wager on the wrong team. He asked customer service if he could cancel the wager, was told that it was not possible, and was advised to wager on the other side of the match to eliminate the risk and "only lose the juice." The player waited until minutes before the game's start time and made a would-be losing wager on the other team. Hollywood canceled the winning wager during the game. Despite wagering logs showing the book did unjustly cancel the bet after start time it denied the player's request to review the phone logs confirming the bet would stand. Hollywood initially told the player it would investigate the matter in February but is no longer responding. SBR has added the claim to the list of pending issues filed by the Sportsbook.com Group's players. Hollywood was acquired by Sportsbook.com in May of 2006.
A Hollywood player accidentally placed a wager on the wrong team. He asked customer service if he could cancel the wager, was told that it was not possible, and was advised to wager on the other side of the match to eliminate the risk and "only lose the juice." The player waited until minutes before the game's start time and made a would-be losing wager on the other team. Hollywood canceled the winning wager during the game. Despite wagering logs showing the book did unjustly cancel the bet after start time it denied the player's request to review the phone logs confirming the bet would stand. Hollywood initially told the player it would investigate the matter in February but is no longer responding. SBR has added the claim to the list of pending issues filed by the Sportsbook.com Group's players. Hollywood was acquired by Sportsbook.com in May of 2006.