BetOnline.com chat

[void]

Hello everyone !

I had a wird situation on BetOnline chat. I just want to check my bonus rollover and chat operator asked my about my password. So I dont know what to think about it. They can check my password? This is first time when I have such situation. It is normal?

chat conversation:

Please wait for a BetOnline Player Services Rep to respond...

You are now chatting with Ferrari

Your Issue ID for this chat is xxx. Please record it in case of pending issue.

Ferrari: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
Paweł: Hi I have a question did I make my bonus rollover?
Ferrari: Hello Pawel
Ferrari: For security purposes, could you please provide your password?
Paweł: password?
Ferrari: Yes, please confirm your password.
Paweł: I cannot give you password to my account.
Ferrari: Pawel, it is a requirement to confirm your password in order for us to confirm that we are chatting with the account holder. I have your password in our records, but we need you to confirm it.
Ferrari: Keep in mind we handle very sensitive information; therefore, we reinforce our security measures
Paweł: meybe you have my password but it should be encoded in md5 or in the other way? I can give you any other information about my account to verify me.
Ferrari: I need you to understand that this policy is clearly stated in our site. Players must identify themselves by confirming their accounts and passwords
Ferrari: Keep in mind that we place the highest emphasis on ensuring a secure online gaming environment for us and for our customers. . Your personal and financial privacy is guaranteed.
Ferrari: Even though some measures might be an inconvenience, it is for your protection and ours.
Ferrari: By that being said, please confirm your mother maiden name.
Paweł: Ok but when I asked you about my bonus rollover last time I didn't give you my password. So I am a bit confused.
Paweł: This is only bonus rollover question.
Ferrari: Once again, Pawel, you can confirm it yourself by verifying our Policies and Rules. It is mandatory for players to identify themselves by confirming their account and password
Ferrari: Nevertheless, I kindly ask you to confirm your mother maiden name instead.
Paweł: ok I will check Policies and Rules and than contact with you again Regards
Ferrari: Sure.
Ferrari: Bye!

Regards

[vercer]

5dimes,IAS etc asks for password too ,i don't like this either and as IAS staff told me the only way to change password in IAS is per live chat- typing them your old password and afterwards typing them new password

[thegreen]

part of security check they do. Very normal they ask every time

[void]

Thanks for reply.
This is really wird situation, now I know that they cannot be reliable bookie. They store my password in database in String? LOL

[Chopsticks]

You can find extensive and recent discussion on the subject here if you are interested:

http://forum.sbrforum.com/players-talk/881339-betonline-users-change-your-password-now.html?slf=68

It is normal. They should use security questions/answers instead but what can you do.....

[Ibrakadabra]

To ask for PW on live chat for security resons is about as crazy as it gets since the cure is worse than the disease.

The fact that the routine is used by many sites doesn´t change that fact.

[SBRMAN23]

Yea its the norm does need to change thou I agree

[acarmelo1]

If they dont ask for the password, I could just log in into betonline chat. Give them a random account number and ask for info.

[wrongturn]

If they dont ask for the password, I could just log in into betonline chat. Give them a random account number and ask for info.

No, they could ask other questions to easily verify if account is real, like email, last two digits of balance, etc. The reason they choose to ask password because it is the easiest way to verify when they can see your password in clear text on screen. So when they ask for password, not giving them does not protect you at all.

[Ibrakadabra]

If they dont ask for the password, I could just log in into betonline chat. Give them a random account number and ask for info.

It´s always wrong to use PW as verification on live chat. And when the case is about a person wanting to check rollover status it´s beyond wrong. My guess is that potential criminals would ask for something a bit more useful...

[VTranX]

normal, give them your ps if they ask.

[bracerman]

If you don't like it, play elsewhere. I wonder if anyone has ever had a problem with their BOL account being hacked, would be so easy for CS to scam.

[katstale]

For sure has happened with fired employees at other places, but its hard for them to get the money out i imagine.

[secretstash]

this is pretty standard at 80-90% of online books. u must not live chat often.. betjm does it.. betphoenix.. 5dimes.. betonline.. etc etc

[austin]

another way is to email them if you are not in a hurry

[dbnmln]

i'd rather have to answer a security question than friggen give your password out; bs if you ask me...What R ya gonna do........keep giving it out if you want to play.

[DevilCheese]

they ask for your password even if you ask them a general question about their book not even related to your account, it's retarded

[chachi]

this is pretty standard at 80-90% of online books. u must not live chat often.. betjm does it.. betphoenix.. 5dimes.. betonline.. etc etc

I don't care if they were offering a free kruggerand which each account opening, I would never consider using a book which kept one's password in plaintext for any CS person to see.

[bubba]

5dimes does this too. betjamaica probably would if there live chat ever worked

[wrongturn]

It is a shock to European players because they are not used to be asked password on chat. I am sure books licensed in Europe have some kind of rule against doing that.

[chachi]

yep, to the point I just opened a thread about it - but how can you consider your funds/account secure at all at these places ?!?

I mean if I want to or need to phone in a bet to a book over here, besides the usual acct# and password queries I end up having to confirm DOB and something else like mother's maiden name, first pet's name, where I went to gradeschool or some other random security question I had to fill in when I opened the account.

[mtneer1212]

Then just call them. Geez. There are many different ways to see if you met your rollover, and if you are worried about a live chat hack, then call them.

[chachi]

but mtneer1212 - thats not the point or issue. if CS can see your password at anytime in plaintext, then a disgruntled CS bod could walk out on a Friday night with a handful of passwords and wreak havoc, or just keep a list of known high-roller accounts for the day they get fired.

With logins and passwords, they could do dodgy bets should they so desire to zero out a given dickhead customer who had hassled them, or worse could do ewallet or ** withdrawl and *boom* no more balance.

[kiln]

part of security check they do. Very normal they ask every time

Broadcasting one's password via chat is one of the least secure methods there is. Might as well hang a note on your front door with your password on it. What I love is how the customer service rep always says "it's really secure and we take good care of our security" as if saying that the connection is secure and encrypted actually means that it's secure and encrypted. Of course, most people in the gaming industry have the IQ of a bag of hammers. Expectations for any interaction you ever have with any of them should be exceedingly low.

[biff]

funny thing is, i do not really think they check. Many times i give them the wrong password on chat or even when i'm calling for a cashout and all is well.

[chachi]

[RonPaul2008]

Try calling instead.