Hollywood - Lots of Offers, No Reponses

Hoja Verdes · 01-13-11, 02:22 PM

I'm about to mark their emails as spam. I'm down about 2000 to them and the best u can offer me is a 20% bonus? Piss off.

Igetp2s · 01-13-11, 11:56 PM

Originally posted by Ballpark

Hollywood Sportsbook have been emailing me offers on an almost daily basis. Some are codes, some are offers that have to be added by the manually. But they don't seem to be replying to any emails when asked questions or if asked to add bonuses manually. Anyone else having problems with them?

Did you try speaking to them through live chat? You should be able to get a response much faster that way.

BAUS · 01-14-11, 01:01 AM

Their codes usually work fine, but don't expect a helpful answer from their live chat.

Try support@hollywoodsportsbook.com and crew@hollywoodsportsbook.com and tony@hollywoodsportsbook.com

BAUS

HollywoodSB · 01-14-11, 10:24 AM

Originally posted by Ballpark

Hollywood Sportsbook have been emailing me offers on an almost daily basis.
Some are codes, some are offers that have to be added by the manually.
But they don't seem to be replying to any emails when asked questions or
if asked to add bonuses manually.

Anyone else having problems with them?

Hello Ballpark, I understand you are having problems contacting us? We are available by phone, chat and email practically 24/7. Please email mail directly at Hannah@hollywoodsportsbook.com and I will ensure your issue is handled immediately.

Hannah

odysseus · 01-15-11, 11:52 PM

Originally posted by Igetp2s

Did you try speaking to them through live chat? You should be able to get a response much faster that way.

Agree with this, but all books live chat operatives have varying degrees of knowledge etc.
My own experience is that they respond to emails OK

mtneer1212 · 01-16-11, 12:23 AM

Try more than one method to contact a book if they don't respond

VTranX · 01-16-11, 01:28 AM

never heard of them but thee site looks good. might give them a whirl if they accept usa players.

korbal29 · 01-16-11, 03:16 AM

dont see any complaints about them here. Do they pay fast

VTranX · 01-16-11, 03:22 AM

Originally posted by korbal29

dont see any complaints about them here. Do they pay fast

nvm, they are d+ rated.

Birre · 01-16-11, 04:09 AM

Originally posted by VTranX

nvm, they are d+ rated.

The question is do they have the same CS as sportsbook.com and the same managers? If they don't (like brobury) they should be fine

blix177 · 01-16-11, 04:38 AM

They use mail merge, with 10k email spent out.

wtt0315 · 01-16-11, 09:28 AM

yeah its spam the same i always get from them

Mudcat · 01-16-11, 10:58 AM

I have had no problem communicating with Hollywood at all. Phone, live chat, email.

secretstash · 01-17-11, 12:02 AM

they have no customer service at all.. thats why they are D rated... FIND A BETTER BOOK

-stash

HollywoodSB · 01-17-11, 10:17 AM

Originally posted by secretstash

they have no customer service at all.. thats why they are D rated... FIND A BETTER BOOK

-stash

Our CS is available 24/7. If you have a particular issue I can help you with, please contact me directly at hannah@hollywoodsportsbook.com or crew@hollywoodsportsbook.com.

Hannah

Bill Dozer · 01-17-11, 11:19 AM

Originally posted by Birre

The question is do they have the same CS as sportsbook.com and the same managers? If they don't (like brobury) they should be fine

fyi, Brobury is closing their brand and all players will likely end up at Sportsbook.com this week. Make your withdrawal ahead of their account migration if you can.

Hollywood is low rated because when Sportsbook.com was controlling it they stiffed players. The new mgt will surely treat players better but the debts remain Hollywood's.

secretstash · 01-17-11, 12:46 PM

Originally posted by HollywoodSB

Our CS is available 24/7. If you have a particular issue I can help you with, please contact me directly at hannah@hollywoodsportsbook.com or crew@hollywoodsportsbook.com.

Hannah

nice offer but please answer the ORIGINAL poster.. they have been waiting for responses back from u and have emailed u beforehand.. I dont play at your book because i dont trust the low rating.. sorry.. but I will consider u if u get up to C+ to B level some day, so no harm no foul.. just earn respect

-stash

Ballpark · 01-17-11, 02:35 PM

To be fair, they did answer my question, and are now answering emails. Thanks.

HollywoodSB · 01-17-11, 03:57 PM

Originally posted by secretstash

nice offer but please answer the ORIGINAL poster.. they have been waiting for responses back from u and have emailed u beforehand.. I dont play at your book because i dont trust the low rating.. sorry.. but I will consider u if u get up to C+ to B level some day, so no harm no foul.. just earn respect

-stash

Secretstash

Hi Secretstash.. As Bill points out about our D+ ratings stems from an incident 5 years ago when we were under sportsbook.com Brit control… If you don’t know the HW story, real quick, we have been in business for over 12 years and had an impeccable rating here. Ask Bill yourself. In 2005 we sold to Sportingbet.com and a few years later we bought it back but we still utilize sportsbook.com’s software but we are independently managed. Since we have run the business again ourselves, we have been 99.99% complaint free.

We are also one of the most creative site in the business if you watch what we do for our players on a regular basis. We are not perfect but do yourself a favor and do a search about us here and on the RX and EOG and see what our players say about us who actually play with us. Everything we do is based on giving our players a fun time win or lose.

In fact, contact me directly at hannah@hollywoodsportsbook.com and I will do something nice for you so you can find out for yourself.

durito · 01-17-11, 05:57 PM

So pay your debts or go away.

skrtelfan · 01-17-11, 06:47 PM

Considering Hollywood's previous posts implied that sportsbook.com was justified in their thefts, I don't have a lot of faith that they won't pull similar stunts.

VTranX · 01-17-11, 10:25 PM

hey hollywood, send me a pm with a bonus offer and i'll give you some decent action.

relaaxx · 01-18-11, 08:25 PM

i emailed hollywood and after 1 day - no response - after posting here to email her with questions? must not need or want my business. only had a couple basic questions. would have taken 5 minutes

BrianLaverty · 01-18-11, 09:50 PM

SOOOO sick of there emails... every single day.... "Helen Hollywood"

BAUS · 01-19-11, 01:04 AM

Originally posted by BrianLaverty

SOOOO sick of there emails... every single day.... "Helen Hollywood"

Those are actually good emails sir.

BAUS

HollywoodSB · 01-19-11, 09:18 AM

Originally posted by relaaxx

i emailed hollywood and after 1 day - no response - after posting here to email her with questions? must not need or want my business. only had a couple basic questions. would have taken 5 minutes

Hi relaxx

What address did you send your email to? We will check to see why no response was received and see what we can do for you.

relaaxx · 01-19-11, 04:50 PM

Originally posted by HollywoodSB

Hi relaxx

What address did you send your email to? We will check to see why no response was received and see what we can do for you.

hannah@hollywoodsportsbook.com --

relaaxx · 02-03-11, 01:07 AM

I wanted to thank you for contacting us and considering us as one of your sportsbooks!
I did see that you have accounts for some other books and there is no problem with you
having an account with us. As for our our relation to sportingbetting.com and bettingexpress.com,
we have none other than sharing the backend of Jazette. Our sportsbook is independently
owned and mananged

Thanks a lot,
Sean Sullivan

deposited at hollywood a couple of weeks ago after being assured about being separate from bettingexpress.com and sportsbetting.com. seems they have some loyalty program there where you get 1% up to $500 amd .05% over $500 risked on straight sports bets and 2 team parlays. nice little bonus for wagering a couple weeks. no extra roll. every month by volume. i think i'm going to like this place. they are offering 25% cash bonus for this week with a 20xx roll(on bonus only-comes out to a regular 4xx roll). will probably deposit again. good offer. good loyalty program. i know about past problems with jazz group. wish they would choose to make it right with everyone who got ripped off(corralated parlays-accussed of having too many accounts). i can see playing there for many years to come. thanks sean for getting me set up and ready to go.

dark star · 02-03-11, 08:58 AM

I have dealt with Sean.He is a top notch guy & the only one at Hollywood that I deal with. GL

relaaxx · 02-03-11, 03:54 PM

thanks dark, anything comes up i will remember to ask for sean. just deposited for the 25% super bowl bonus. 20xx roll on bonus. also found out the loyalty bonus i got also comes with a 20xx roll. i thought there was no roll on loyalty bonus. still fine, roll will be easy to do and did not even know about the monthly loyalty bonus.

Thremp · 02-03-11, 04:04 PM

Originally posted by Bill Dozer

fyi, Brobury is closing their brand and all players will likely end up at Sportsbook.com this week. Make your withdrawal ahead of their account migration if you can. Hollywood is low rated because when Sportsbook.com was controlling it they stiffed players. The new mgt will surely treat players better but the debts remain Hollywood's.

This is fear mongering.