Update edited by SBR Lou: Full resolution and conclusion here.
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I have contacted sbr about my issue and they have not responded or helped either to get my money back so I thought Id share it with anyone who was using the site. I called them to complain about a casino rebate I didnt get which was around $130. They closed my account and deleted the money from my account after arguing with them. This was a conversation I copied and pasted with me and the general manager. I have another conversation from me where I am told I mean nothing to him and he hopes I die. Keep in mind I have done nothing wrong and was an awesome customer to them.
Please wait for a site operator to respond.
You are now chatting with 'Fabian'
Fabian: Hello. How may I assist you today?
jared brison: id like to speak to tony now please
Fabian: alright
Fabian: Just a moment please
Fabian: i will check if he is available
Fabian: I will transfer you to my General Manager.
Please wait while I transfer the chat to 'Tony'.
You are now chatting with 'Tony'
Tony: how can I help you?
jared brison: hi my account was closed by a woman manager this morning after a phone conversation with her..I asked her to have my account reviewed after I received a $1 casino rebate for gambling around $500 in the casino which doesnt sound right
Tony: what game were you playing?
jared brison: she would not have it reviewed...she was extremely rude and threw in some cuss words I cussed back and my account was closed
jared brison: european roulette
jared brison: since you have warned me I have been very polite
Tony: and what is the rebate percentage on that game?
jared br ison: $500 is normally around 14 bucks in return absked on spins and amount
jared brison: *based
Tony: so i ask again: what is the rebate percentage on that game?
jared brison: it doesnt matter
jared brison: i can calculate it down to the dollar almost
jared brison: i have been doing it so long
Tony: well, if you think it doesn't matter, then it doesn't matter that your account is still closed
Tony: as when i take the time to ask a question
Tony: i expect an answer
Tony: so i have no need to help you
Tony: you most probably dealt with viv
Tony: vivi
jared brison: i gambled around 7 grand after 2:00 am and will receive $120 to $130 some dollars tomorrow
Tony: so you can ask a customer service manager when she works next
jared brison: tomorrow
Tony: and beg her to open your account
jared brison: i expect a check and a phone apology by her
Tony: as i see no need to help you
jared brison: ME APOLOGIZE TO HER
jared brison: after she cusses at me on the phone?
jared brison: are you serious
Tony: did she curse at you?
jared brison: yes
jared brison: there should be a copy of the conversation
Tony: and what did she say
jared brison: recorded I hope
Tony: so when i hear the call, i can know what i'm looking for
jared brison: she hung up 3 times in 5 minutes so it will be 3 conversations
jared brison: and for the record I dont want my account reopened
Tony: and why would she need to hang up 3 times?
jared brison: i want the money sent to me via check tomorrow
jared brison: because she is inmature
Tony: well thats good, as its clear there is no reason to open it
Tony: of course she is
Tony: and checks don't go out on sundays
jared brison: i want you to send a note to the payouts department so we dont have to talk tomorrow
Tony: so your demand s will not be met
jared brison: then it can go out monday
jared brison: i dont care what day it is processed
Tony: we don't send checks for less than $1000
Tony: you have $1000 that is going to be in your account?
jared brison: yes you do
jared brison: =)
Tony: i'm making a special exception that we don't for you
Tony: that make you happy?
jared brison: oh really?
jared brison: you tony thats illigal right?..discrimination
Tony: yes, as you're "special"
jared brison: so is this lady going to call me up and apologize?
Tony: not a chance of that
jared brison: since i apologized in the past for cussing
Tony: anything else?
jared brison: yeah so are you saying at this point you are not allowing me to cash out tomorrow rebate?
Tony: for now, your account remains closed
jared brison: so you are not allowing me access to my money correct tony?
Tony: if i choose to enab le it, then you can do what you want
jared brison: thats fine I dont care about that
jared brison: i do not want it enabled
jared brison: it can remain closed
Tony: well, to get your money out, it would need unblocked
Tony: so we'll just hear the tape
jared brison: please answer my question
Tony: as i'm sure she hung up on you 3 times for not reason
Tony: i could care less about you or your questions
Tony: after i hear the tape, i'll make my decision
jared brison: are you not allowing me access to my money?
jared brison: yes or no
Tony: account is blocked, so there is no money
Tony: as i said, after i hear the tape, i'll make my decision
jared brison: there will eb an account balance tomorrow
jared brison: I think you realize that
Tony: if i have to say it a 3rd time, then i won't listen to any tape, and i'll completely delete your account, is that clear?
jared brison: compl etely delete my account then..i have credit card statement to prove I ahd an account with you guys and it is illigal to withhold money from me that is entitled to me
jared brison: i have read all the rules
jared brison: I was a customer at the time when I was playing roulette
jared brison: therefore I am entitled to it per your rules
Tony: and you can read, then now i'm really impressed
jared brison: obviously you cant because your threatening me like a little kid
jared brison: you cant withhold that money from me and I think you know that
jared brison: im not gonna beg to have my account reopened after being treated like shit
jared brison: I have no reason to apologize or I would
jared brison: it was a simple request to her and she doesnt know how to handle customers
jared brison: and doesnt listen
jared brison: you can do what u want Ill leave you be your time is very valueable
Tony: you dropped an F-b omb on a member of my staff
Tony: and now you want my help
Tony: ahh, big big man
jared brison: after the way she talked to me
Tony: f-bombing a woman
jared brison: you better believe it
jared brison: talking to a customer like that
jared brison: who does she think she is?
Tony: how about this one, "get the **** off my chat little man"
Tony: as i could care less what you think or do
jared brison: how about this
Tony: you can ramble all you want now
jared brison: if you dont get my money to me im sueing you
Tony: as i'm done with you
jared brison: you can count on it
Tony: there will be no further responses
Tony: your a little fa\*\*ot and you should go die now
5Dimes response- "A money order for the amount of his rebate will be mailed to him Monday with no fees. There is only so much I'll take from a client. This cat has used all 9 lives. PS. Please note he altered his chat text to include me slurring him and wishing death on him. That did not occur. If it is really needed, we will provide SBR staff with access to the LivePerson 3rd party chat logs to confirm this statement was added by JB."
I have contacted sbr about my issue and they have not responded or helped either to get my money back so I thought Id share it with anyone who was using the site. I called them to complain about a casino rebate I didnt get which was around $130. They closed my account and deleted the money from my account after arguing with them. This was a conversation I copied and pasted with me and the general manager. I have another conversation from me where I am told I mean nothing to him and he hopes I die. Keep in mind I have done nothing wrong and was an awesome customer to them.
Please wait for a site operator to respond.
You are now chatting with 'Fabian'
Fabian: Hello. How may I assist you today?
jared brison: id like to speak to tony now please
Fabian: alright
Fabian: Just a moment please
Fabian: i will check if he is available
Fabian: I will transfer you to my General Manager.
Please wait while I transfer the chat to 'Tony'.
You are now chatting with 'Tony'
Tony: how can I help you?
jared brison: hi my account was closed by a woman manager this morning after a phone conversation with her..I asked her to have my account reviewed after I received a $1 casino rebate for gambling around $500 in the casino which doesnt sound right
Tony: what game were you playing?
jared brison: she would not have it reviewed...she was extremely rude and threw in some cuss words I cussed back and my account was closed
jared brison: european roulette
jared brison: since you have warned me I have been very polite
Tony: and what is the rebate percentage on that game?
jared br ison: $500 is normally around 14 bucks in return absked on spins and amount
jared brison: *based
Tony: so i ask again: what is the rebate percentage on that game?
jared brison: it doesnt matter
jared brison: i can calculate it down to the dollar almost
jared brison: i have been doing it so long
Tony: well, if you think it doesn't matter, then it doesn't matter that your account is still closed
Tony: as when i take the time to ask a question
Tony: i expect an answer
Tony: so i have no need to help you
Tony: you most probably dealt with viv
Tony: vivi
jared brison: i gambled around 7 grand after 2:00 am and will receive $120 to $130 some dollars tomorrow
Tony: so you can ask a customer service manager when she works next
jared brison: tomorrow
Tony: and beg her to open your account
jared brison: i expect a check and a phone apology by her
Tony: as i see no need to help you
jared brison: ME APOLOGIZE TO HER
jared brison: after she cusses at me on the phone?
jared brison: are you serious
Tony: did she curse at you?
jared brison: yes
jared brison: there should be a copy of the conversation
Tony: and what did she say
jared brison: recorded I hope
Tony: so when i hear the call, i can know what i'm looking for
jared brison: she hung up 3 times in 5 minutes so it will be 3 conversations
jared brison: and for the record I dont want my account reopened
Tony: and why would she need to hang up 3 times?
jared brison: i want the money sent to me via check tomorrow
jared brison: because she is inmature
Tony: well thats good, as its clear there is no reason to open it
Tony: of course she is
Tony: and checks don't go out on sundays
jared brison: i want you to send a note to the payouts department so we dont have to talk tomorrow
Tony: so your demand s will not be met
jared brison: then it can go out monday
jared brison: i dont care what day it is processed
Tony: we don't send checks for less than $1000
Tony: you have $1000 that is going to be in your account?
jared brison: yes you do
jared brison: =)
Tony: i'm making a special exception that we don't for you
Tony: that make you happy?
jared brison: oh really?
jared brison: you tony thats illigal right?..discrimination
Tony: yes, as you're "special"
jared brison: so is this lady going to call me up and apologize?
Tony: not a chance of that
jared brison: since i apologized in the past for cussing
Tony: anything else?
jared brison: yeah so are you saying at this point you are not allowing me to cash out tomorrow rebate?
Tony: for now, your account remains closed
jared brison: so you are not allowing me access to my money correct tony?
Tony: if i choose to enab le it, then you can do what you want
jared brison: thats fine I dont care about that
jared brison: i do not want it enabled
jared brison: it can remain closed
Tony: well, to get your money out, it would need unblocked
Tony: so we'll just hear the tape
jared brison: please answer my question
Tony: as i'm sure she hung up on you 3 times for not reason
Tony: i could care less about you or your questions
Tony: after i hear the tape, i'll make my decision
jared brison: are you not allowing me access to my money?
jared brison: yes or no
Tony: account is blocked, so there is no money
Tony: as i said, after i hear the tape, i'll make my decision
jared brison: there will eb an account balance tomorrow
jared brison: I think you realize that
Tony: if i have to say it a 3rd time, then i won't listen to any tape, and i'll completely delete your account, is that clear?
jared brison: compl etely delete my account then..i have credit card statement to prove I ahd an account with you guys and it is illigal to withhold money from me that is entitled to me
jared brison: i have read all the rules
jared brison: I was a customer at the time when I was playing roulette
jared brison: therefore I am entitled to it per your rules
Tony: and you can read, then now i'm really impressed
jared brison: obviously you cant because your threatening me like a little kid
jared brison: you cant withhold that money from me and I think you know that
jared brison: im not gonna beg to have my account reopened after being treated like shit
jared brison: I have no reason to apologize or I would
jared brison: it was a simple request to her and she doesnt know how to handle customers
jared brison: and doesnt listen
jared brison: you can do what u want Ill leave you be your time is very valueable
Tony: you dropped an F-b omb on a member of my staff
Tony: and now you want my help
Tony: ahh, big big man
jared brison: after the way she talked to me
Tony: f-bombing a woman
jared brison: you better believe it
jared brison: talking to a customer like that
jared brison: who does she think she is?
Tony: how about this one, "get the **** off my chat little man"
Tony: as i could care less what you think or do
jared brison: how about this
Tony: you can ramble all you want now
jared brison: if you dont get my money to me im sueing you
Tony: as i'm done with you
jared brison: you can count on it
Tony: there will be no further responses
Tony: your a little fa\*\*ot and you should go die now