I am being screwed around by BetUs and thought I would warn people about this book here and also try and get some help in getting the payment completed.
I requested a payout from them on the 12th February through bank wire and they did not process the request until the 18th which I thought was strange but probably ok as I am a British citizen and thought the process would take longer. As of now I am still waiting for the money despite repeatedly contacting Betus about the issue.
I actually contacted them on the 13th March stating that the payout had still not completed and it had been more than 15 business days despite them saying it would take a maximum of ten. They said that their processing department would get back to me urgently but by the 17th I still had not had any contact and when I phoned them they said it would be sorted by Wednesday but as of now I have not received the funds.
I contacted the SBR guys on the 20th March and I hope you guys can sort this out for me.
Based on my payout experience and other incidents I would strongly recommend avoiding this book to anyone considering it. I am fairly sure their casino software is rigged as they gave me a $400 dollar casino credit which I managed to get up nearly a thousand playing blackjack before it dropped right back down. I made about $400 dollars but they probably think people will carry on playing until they have lost a lot. When I got near the rollover requirement the cards seemed to be much worse.
The bonus is also very poor as well. I got a 40% bonus when I signed, more fool me, but you have to rollover your deposit and bonus seven times which was not clearly stated anywhere. I was under the impression when I signed up that I would only have to rollover the bonus. This is really poor form in my opinion as this high bonus is what got me and no doubt others to sign up. The bonus is also very restrictive and did not include props or casino play.
I requested a payout from them on the 12th February through bank wire and they did not process the request until the 18th which I thought was strange but probably ok as I am a British citizen and thought the process would take longer. As of now I am still waiting for the money despite repeatedly contacting Betus about the issue.
I actually contacted them on the 13th March stating that the payout had still not completed and it had been more than 15 business days despite them saying it would take a maximum of ten. They said that their processing department would get back to me urgently but by the 17th I still had not had any contact and when I phoned them they said it would be sorted by Wednesday but as of now I have not received the funds.
I contacted the SBR guys on the 20th March and I hope you guys can sort this out for me.
Based on my payout experience and other incidents I would strongly recommend avoiding this book to anyone considering it. I am fairly sure their casino software is rigged as they gave me a $400 dollar casino credit which I managed to get up nearly a thousand playing blackjack before it dropped right back down. I made about $400 dollars but they probably think people will carry on playing until they have lost a lot. When I got near the rollover requirement the cards seemed to be much worse.
The bonus is also very poor as well. I got a 40% bonus when I signed, more fool me, but you have to rollover your deposit and bonus seven times which was not clearly stated anywhere. I was under the impression when I signed up that I would only have to rollover the bonus. This is really poor form in my opinion as this high bonus is what got me and no doubt others to sign up. The bonus is also very restrictive and did not include props or casino play.
