I got Atlanta Hawks/ San Antonio Spurs under 198 -110 at DSI from sbrlines, and they "erased" the bet. It was 10 points off the pinnacle line so I can't really object to that. My objection is that they didn't email me. I think that should be standard practice.
CS - Lowell: Welcome to the Live Chat Support. How may I help you today?
chemist: My wager has disappeared.
chemist: This is unacceptable.
CS - Lowell: which wager was it ?
chemist: Atlanta Hawks/ San Antonio Spurs under 198 -110
CS - Lowell: that was a wrong line . that is why it was deleted
chemist: About two hours ago.
chemist: That sucks. You should honor wagers.
CS - Lowell: In the case of an obvious error on the posted line, scheduled time, or maximum wager, any wagers will be deemed a "no action" wager, and all money will be credited accordingly.
CS - Lowell: that is rule number 25
chemist: Well it wasn't obvious to me.
CS - Lowell: but it was .
chemist: I'm posting about this for sure.
CS - Lowell: im sorry but we are just following the rules
chemist: no email even.
chemist: don't you notify on a void?
CS - Lowell: we are allowed to erase the bet because customer will take advantage of that error
chemist: So you don't notify the customer?
CS - Lowell: yes . we have a note in the account so when you log in with us over the phone or chat we will be able to tell you
chemist: That's ridiculous. So I wouldn't know unless I checked my bets?
CS - Lowell: im sorry but we cannot call one by one to all customers that made that bet
chemist: Email isn't that labor intensive! one script could email everyone.
CS - Lowell: a note in your account or an email has not much difference . customer will notice when they log in
CS - Lowell: and check the bets or emails
chemist: I don't agree. I think read their email more often than they check their betting a/c for voided bets!
CS - Lowell: this is a human error. we also do mistakes . if our customers keep the wager that is like taking advantage of the company . its not like winning a bet
CS - Lowell: how it should be
chemist: ok, well I wont waste your time any longer.
CS - Lowell: Is there anything else I can help you with?
chemist: My wager has disappeared.
chemist: This is unacceptable.
CS - Lowell: which wager was it ?
chemist: Atlanta Hawks/ San Antonio Spurs under 198 -110
CS - Lowell: that was a wrong line . that is why it was deleted
chemist: About two hours ago.
chemist: That sucks. You should honor wagers.
CS - Lowell: In the case of an obvious error on the posted line, scheduled time, or maximum wager, any wagers will be deemed a "no action" wager, and all money will be credited accordingly.
CS - Lowell: that is rule number 25
chemist: Well it wasn't obvious to me.
CS - Lowell: but it was .
chemist: I'm posting about this for sure.
CS - Lowell: im sorry but we are just following the rules
chemist: no email even.
chemist: don't you notify on a void?
CS - Lowell: we are allowed to erase the bet because customer will take advantage of that error
chemist: So you don't notify the customer?
CS - Lowell: yes . we have a note in the account so when you log in with us over the phone or chat we will be able to tell you
chemist: That's ridiculous. So I wouldn't know unless I checked my bets?
CS - Lowell: im sorry but we cannot call one by one to all customers that made that bet
chemist: Email isn't that labor intensive! one script could email everyone.
CS - Lowell: a note in your account or an email has not much difference . customer will notice when they log in
CS - Lowell: and check the bets or emails
chemist: I don't agree. I think read their email more often than they check their betting a/c for voided bets!
CS - Lowell: this is a human error. we also do mistakes . if our customers keep the wager that is like taking advantage of the company . its not like winning a bet
CS - Lowell: how it should be
chemist: ok, well I wont waste your time any longer.
CS - Lowell: Is there anything else I can help you with?
