Hey guys,
Just wanted to get your opinion on something strange imo. Now before I get into my little rant, I just want to say Pinnacle is the best book imo out there and this little incident I'm having with them does not really change my opinion of them whatsoever.
So, I made a deposit via ********** of $400 CDN to Pinnacle last week. My account is in CDN dollars and ********** debited my bank account even though I had $3000 USD in my ********** USD balance. For some stupid reason, I forgot to transfer funds in between my savings-chequing account and had only $395 left in my bank account - chequing and my ********** withdrawal bounced.
Immediately upon noticing that, which at this point costed me $40 in NSF fees already, I contacted **********, advised them of the situation, and told them if there was a way to pay off the $400 using my USD balance. They said they can't do anything until they get the notification that my deposit bounced.
In the meantime, I ran my Pinnacle account from $400 to about $1800 in 4 days. On the 5th day, I get an email from ********** that my deposit bounced (expected) and my account is BLOCKED until I pay within 30 days (slightly unexpected since I already contacted them and had USD money in my account). Then, I log in to my Pinnacle account and they took all my money and erased my balance to zero. At first I was confused then I read the cashier FAQ and I understood that any deposit that fails to clear will result in all winnings being void.
However, this is where my confusion/frustration/inability to understand kicks in. Pinnaclesports informed me in addition to all my winnings being void, that I can NEVER deposit using ********** or CREDIT CARDS EVER AGAIN because their policy states that once a deposit is returned for whatever reason, client is no longer able to deposit using that option. Basically I am banned for life from depositing using those 2 options for 1 stupid unintentional mistake I made. That mistake already costed me about $1100 CDN and I FULLY learned my lesson. What bugs me is that this policy of theirs cannot be found on their website.
Has anyone else ever had that situation with I dunno Moneybookers, Click to Pay, or another deposit method with Pinnacle or any book, and subsequently blocked from depositing ever again using that option??? Keep in mind I have been with Pinnacle for years and have deposited well over 100K and withdrew well over 100k as well. I am so pissed off at myself right now because of literally $4 short in my chequing account a week ago, it has costed me $1100 AND my ability to deposit via ********** and credit card to my favorite book up to this point
Just wanted to get your opinion on something strange imo. Now before I get into my little rant, I just want to say Pinnacle is the best book imo out there and this little incident I'm having with them does not really change my opinion of them whatsoever.
So, I made a deposit via ********** of $400 CDN to Pinnacle last week. My account is in CDN dollars and ********** debited my bank account even though I had $3000 USD in my ********** USD balance. For some stupid reason, I forgot to transfer funds in between my savings-chequing account and had only $395 left in my bank account - chequing and my ********** withdrawal bounced.
Immediately upon noticing that, which at this point costed me $40 in NSF fees already, I contacted **********, advised them of the situation, and told them if there was a way to pay off the $400 using my USD balance. They said they can't do anything until they get the notification that my deposit bounced.
In the meantime, I ran my Pinnacle account from $400 to about $1800 in 4 days. On the 5th day, I get an email from ********** that my deposit bounced (expected) and my account is BLOCKED until I pay within 30 days (slightly unexpected since I already contacted them and had USD money in my account). Then, I log in to my Pinnacle account and they took all my money and erased my balance to zero. At first I was confused then I read the cashier FAQ and I understood that any deposit that fails to clear will result in all winnings being void.
However, this is where my confusion/frustration/inability to understand kicks in. Pinnaclesports informed me in addition to all my winnings being void, that I can NEVER deposit using ********** or CREDIT CARDS EVER AGAIN because their policy states that once a deposit is returned for whatever reason, client is no longer able to deposit using that option. Basically I am banned for life from depositing using those 2 options for 1 stupid unintentional mistake I made. That mistake already costed me about $1100 CDN and I FULLY learned my lesson. What bugs me is that this policy of theirs cannot be found on their website.
Has anyone else ever had that situation with I dunno Moneybookers, Click to Pay, or another deposit method with Pinnacle or any book, and subsequently blocked from depositing ever again using that option??? Keep in mind I have been with Pinnacle for years and have deposited well over 100K and withdrew well over 100k as well. I am so pissed off at myself right now because of literally $4 short in my chequing account a week ago, it has costed me $1100 AND my ability to deposit via ********** and credit card to my favorite book up to this point
