Problem with unibet

[viperxxl]

Hi, I put the screenshot of these 2 bets, the bet is: who scored the fifth goal?

I bet on the 2 teams and they canceled the winning bet and not canceled the losing bet, at least I do cash-in in the losing bet and save some of my money, i think that they should give me 23.04 €.

[Ruifgalmeida]

did they tell you why did they cancel? it looks a bit strange

[Ganesh]

It is very strange, Unibet is a great bookie.

[viperxxl]

The bet is correctly cancelled because they had more than 5 goals in the match, but should have canceled the 2 bets, not only the winning bet.

[zebras99]

The bet is correctly cancelled because they had more than 5 goals in the match, but should have canceled the 2 bets, not only the winning bet.

Yup. both bets should be cancelled.

[viperxxl]

but they have replied me that the bet is properly evaluated

[viperxxl]

What can I do?

[Ruifgalmeida]

fill a complain and sbr will try to help in your name

[protein]

Unibet has been solving all matters properly with me in the past.

[viperxxl]

fill a complain and sbr will try to help in your name

you know how long it takes to sbr in answering the complain? thank you

[pjesnik24]

you know how long it takes to sbr in answering the complain? thank you

nobody knows. for example, if it is about betus it is usually on the front page within hours but if the complaint is about some european or asian bookie then there is a big possibility that you will never get any reply

[viperxxl]

Unibet is lying to sbr! . they have said that I made the bet at 18:25 (match start at 18:30), and I have the screenshot of the bet was made at 18:35 when they had more than 5 goals.

[viperxxl]

it is incredible that they are lying if I have the screenshot

[Justin7]

Give me some time to reconcile the sides, please.

[Ganesh]

I never expected this from Unibet.

[protein]

I´m sure that Unibet will settle the matter proper way.

[viperxxl]

today they have given me back my money, only sbr could make it possible. many many thanks!!!