BetCRIS Rollover Policy and Cashout Problem
Hello Everyone,
I believe this is the right forum for this please move it or let me know if I am incorrect.
I recently deposited 6700GBP on BetCRIS to bet MLB post-season and CL football. I am a recreational player. When I did live chat to get the sign up bonus I was offered a 15% up to 900GBP (freeplay) bonus with a 3x rollover requirement. It was a nice offer so I accepted it.
I bet MLB for a few days and ran really good ending up with a 20,000GBP balance. I used 720 of the 900gbp on a bet which I won paying 1560GBP.
I have a financial emergency. It is personal and I don't want to go into details but there is no way I could have foreseen needing to cash out. I have 9000GBP roughly left to rollover and I am too distraught and messed up to handicap games or find ways to clear the rollover right now. I need to cashout 8k GBP or so though I would settle for even 5k GBP if that's all I could get out of them.
I have spoked with floor supervisors and cashier managers etc and I have been repeatedly informed I cannot cash out one single pound until I have completed the rollover. I was accustomed to books that would allow you to cash out but will take the bonus and a percentage of your winnings or something along those lines. I am willing to take a reasonable hit for failing to uphold the rollover, but have no access to my money at all feels very strange.
Is this standard? Do I have no reason to be upset? This is a large amount of money that I have no access too. I have filed a complaint but since I am not an expert on offshore sportsbooks I was hoping someone could tell me if I am off-base here. I am more then happy to leave deposit+bonus+freeplay winnings in the account until I complete the rollover.
Sorry if this is too long.
I believe this is the right forum for this please move it or let me know if I am incorrect.
I recently deposited 6700GBP on BetCRIS to bet MLB post-season and CL football. I am a recreational player. When I did live chat to get the sign up bonus I was offered a 15% up to 900GBP (freeplay) bonus with a 3x rollover requirement. It was a nice offer so I accepted it.
I bet MLB for a few days and ran really good ending up with a 20,000GBP balance. I used 720 of the 900gbp on a bet which I won paying 1560GBP.
I have a financial emergency. It is personal and I don't want to go into details but there is no way I could have foreseen needing to cash out. I have 9000GBP roughly left to rollover and I am too distraught and messed up to handicap games or find ways to clear the rollover right now. I need to cashout 8k GBP or so though I would settle for even 5k GBP if that's all I could get out of them.
I have spoked with floor supervisors and cashier managers etc and I have been repeatedly informed I cannot cash out one single pound until I have completed the rollover. I was accustomed to books that would allow you to cash out but will take the bonus and a percentage of your winnings or something along those lines. I am willing to take a reasonable hit for failing to uphold the rollover, but have no access to my money at all feels very strange.
Is this standard? Do I have no reason to be upset? This is a large amount of money that I have no access too. I have filed a complaint but since I am not an expert on offshore sportsbooks I was hoping someone could tell me if I am off-base here. I am more then happy to leave deposit+bonus+freeplay winnings in the account until I complete the rollover.
Sorry if this is too long.