Update on Nucharge withdrawal delays
Dear cohbull,
First and foremost, we would like to take this opportunity to thank you for contacting Customer Support and for your continued patience.
We acknowledge the length of time that you have been waiting as a source of major frustration and inconvenience and are aware that your patience is wearing quite thin. We have had some major technical and other problems with the eCheck service over August that has affected a large portion of our customers. We have since taken the opportunity to also upgrade the service. These issues and integration glitches have resulted in delayed processing throughout September also.
In normal circumstances, an eCheck can take up to 20 days before the transferred funds are available to you. The reason for this is that 7 to 10 days working days are required for the withdrawal to be approved. Once approved, you will receive an email stating that your withdrawal has been approved. You will also note that the status of the eCheck withdrawal in your account has changed from "Pending" to "Successful".
Furthermore, please note that 7 to 10 working days can follow, from the receipt of the ‘approved’ email to process the funds into your account.
NOTE; Public Holidays and Weekends are NOT included in the above timeframes.
We empathize with your frustrations and assure you that we are trying to help you, to the best of our combined abilities; we appreciate your continued trust and support as we value you as a customer and maintain our focus on your satisfaction even though we are dealing with these unforeseen delays and issues.
Please contact this office on +1 866 760 1861 if you require further assistance with this matter.
Our operating hours are 24 hours a day/ 7 days a week for your convenience.
Kind regards,
Customer Support
First and foremost, we would like to take this opportunity to thank you for contacting Customer Support and for your continued patience.
We acknowledge the length of time that you have been waiting as a source of major frustration and inconvenience and are aware that your patience is wearing quite thin. We have had some major technical and other problems with the eCheck service over August that has affected a large portion of our customers. We have since taken the opportunity to also upgrade the service. These issues and integration glitches have resulted in delayed processing throughout September also.
In normal circumstances, an eCheck can take up to 20 days before the transferred funds are available to you. The reason for this is that 7 to 10 days working days are required for the withdrawal to be approved. Once approved, you will receive an email stating that your withdrawal has been approved. You will also note that the status of the eCheck withdrawal in your account has changed from "Pending" to "Successful".
Furthermore, please note that 7 to 10 working days can follow, from the receipt of the ‘approved’ email to process the funds into your account.
NOTE; Public Holidays and Weekends are NOT included in the above timeframes.
We empathize with your frustrations and assure you that we are trying to help you, to the best of our combined abilities; we appreciate your continued trust and support as we value you as a customer and maintain our focus on your satisfaction even though we are dealing with these unforeseen delays and issues.
Please contact this office on +1 866 760 1861 if you require further assistance with this matter.
Our operating hours are 24 hours a day/ 7 days a week for your convenience.
Kind regards,
Customer Support