BWIN Closed my account !

Bill Dozer · 01-07-08, 01:51 PM

Do you have a balance? If so, contact CS and let us know?

tonyoz · 01-07-08, 01:54 PM

I don't uderstand ... I have a balance ?
If i undersootd correctly, the answer is yes ... I won money on Bwin.

What is CS ?

Thank you for your answer

pico · 01-07-08, 02:10 PM

Originally posted by tonyoz

I don't uderstand ... I have a balance ?
If i undersootd correctly, the answer is yes ... I won money on Bwin.

What is CS ?

Thank you for your answer

Customer Service

JimmyG · 01-07-08, 02:10 PM

Originally posted by tonyoz

Hi everybody,

first, excuse me for my english. I'm french so, maybe you'll think that my english is not very good.

On this morning, i tried to connect on my bwin account then this message appeared (in french) : you account is closed, please contact our customer service

I sent an e-mail but i've no answer yet.
I don't bet a lot, my stakes amount to (about) 30€ and my account balance is less than 400€.

Maybe somebody tried to connect on my account with bad password ?

Please help me ... Does it happen to some of you ?

Thank you !

Did they send you an email why your account was closed?

If so post it here and we'll take a look.
Im sure they closed it for a specific reason.

Post the email or get them on chat and we can see if its legit.

Personally. I never played there but I see them advertising alot ...Not sure how good they are

pico · 01-07-08, 02:12 PM

bwin sounds like a shady place to bet. these euro books all sound horrible. if you're european, go open a pinnacle account.

pjesnik24 · 01-07-08, 02:28 PM

they probably want you to send them your ID scan. did you request a small withdrawal or something (unless you did something wrong like 2 accounts etc)?
the best thing is to call them because sometimes they need up to 3 days to reply to an email.
Do not worry, you will get your money 99,99 % sure!

tonyoz · 01-07-08, 02:35 PM

Hi everybody,

thank you for all your answers and for reassuring me.

Jimmy : Bwin hasn't send me any e-mail ...

Picoman : a lot of people is suggesting me to open an account on a "more european" bookmaker. I'll probably do it but it's pity because i like bwin live.

pjesnik24 : i don't have 1 accounts. However, you're right : i requested a SMALL withdrawal (less than 100€). I've sent an ID SCAN but a few days after the request.

I hope that the closure of my account is not definitive and that bwin won't steal me my money !

Teddy_KGB · 01-07-08, 02:39 PM

I know what will happen : If you have something winning above your deposit, you will receive only the deposit amount. If you have less than the deposit, you will receive the balance. It's bwin...

tonyoz · 01-07-08, 02:56 PM

Originally posted by Teddy_KGB

I know what will happen : If you have something winning above your deposit, you will receive only the deposit amount. If you have less than the deposit, you will receive the balance. It's bwin...

Why ?

Another question : can bwin keep my money, if they decide to close my account ?

Justin7 · 01-07-08, 02:58 PM

Tonyoz,

bwin has been getting more aggressive in their account closures. Most of the time, players drop their complaints when Bwin responds that they are part of a bonus or fraud ring.

I have one complaint open right now against Bwin where the player didn't back down. I'm waiting for Bwin to come forth with evidence of fraud - the player's ID documents were sent to me and in order.

Scorpion · 01-07-08, 03:00 PM

Originally posted by picoman

bwin sounds like a shady place to bet. these euro books all sound horrible. if you're european, go open a pinnacle account.

I agree, even top UK books are bad, close your account if you win a little!

tonyoz · 01-07-08, 03:12 PM

I'll probably move to another book.
For the moment i want to resolve this problem.

Justin, i'm sorry but i didn't understand very well the end of your post. From "I have one complaint..."

Justin7 · 01-07-08, 03:16 PM

Tony,

Players fill out the complaint form here:

http://www.sportsbookreview.com/Sportsbook+Complaint.aspx

If you fill it out, a moderator will be assigned your problem, and try to help you resolve it. It might even be me

tonyoz · 01-07-08, 03:22 PM

Thank you justin.
Can you just tell me what do i have to choose for "Type" ?

Thanks a lot !!!

Justin7 · 01-07-08, 03:37 PM

You could go with either "Payout complaint" or "Other".

tonyoz · 01-07-08, 03:41 PM

Verification Failed ....

maybe a mistake for "Account #". What do i have to write in Account # ?

Teddy_KGB · 01-07-08, 03:51 PM

Why? Because they would **** their mother for 1 EUR plus money as well.

Account# = username

tonyoz · 01-07-08, 03:56 PM

Account# : i tried to write my bwin username and my username on this forum ...

sports book : BWIN
type : other
e-mail : ... my e-mail ....
description : ...

Verification Failed

Teddy_KGB · 01-07-08, 04:08 PM

You have to add the two numbers which are above the submit button... then write it.

tonyoz · 01-07-08, 04:10 PM

I'm stupiiiiidddd !!!

Thank you .... Done ...

tonyoz · 01-07-08, 04:22 PM

Euhhh .. Can you tell me what you're going to do with the complaint form ?

tonyoz · 01-08-08, 12:18 PM

Hi everybody,

i'm stupid !
i requested my first withdrawal so i had to send a copy of my ID... I did it but there was a mistake on my accout !
My birth year is 1988 and my father's one is 1958
I don't know why but when i subscribed, i confused... I wrote 1958 instead of 1988
I called CS and somebody explained me the problem.
I apologized, i explained that i made a mistake but i don't understand the problem : even if i made a mistake, with the right birth year, i am major...

So, CS told me i have to send an e-mail and they will think about my situation because they're not sure to open my account...

I have proposed them to send them a copy of my ID and my father's one to show them the 2 birth years...

ps : i hope you understand my english

tonyoz · 01-08-08, 12:22 PM

Do you think they'll agree to reopen my account ?

purecarnagge · 01-08-08, 07:00 PM

no i think your screwed. But I know nothing.