WilliamHill (willhill) limiting my account to 0 $ max stake
Ellie: Hi, you're speaking to Ellie. How may I help you?
Me: Hello
Me: Why can't I bet anymore?
Ellie: Hello.
Me: I see max stake is 0.00
Me: On any bet
Ellie: I will need to verify your account in compliance with our standard procedures. To do this, I will ask you some questions regarding your account.
Ellie: Can I please have your date of birth and first pet's name?
Me: xx xx xx
Me: xxxxx
Ellie: Thank you for verifying all those details.
Ellie: I will investigate your query. Kindly give me 3-5 minutes.
Ellie: Thank you for waiting. We have checked your account and can confirm that your bet staking levels have been reduced as result of a trading decision.
Me: But it been reduced to 0.00
Me: I have a bonus , I can't even bet with it because any bet I try will exceed the max limit which is set to 0.00 €
Marian Galie: I never heard of limiting an account to 0 € max stake
Ellie: In order to verify the exact reason for this and to have more information on that matter, we will escalate it to our trading department.
Ellie: May I have your contact number for them to discuss this matter with you?
Me: I already have the contact number set in my account page
Ellie: Can you confirm that our relevant department can contact you on this number +xxxxxxxxx?
Me: Yes
Ellie: Okay. Thank you for that information. We will need to forward this to our relevant department. Kindly wait for their call.
Ellie: Do you still need help with anything?
Me: When will they call?
Me: I am asking this because I will have to go out now
Ellie: Unfortunately, we do not have the specific time for that.
Me: Will they call today?
Ellie: May I know your preferred time so I can also tell them about it?
Me: Tomorrow morning
Me: after 10 o clock GMT
Ellie: Thank you for that information.
Ellie: We will let them know about it.
Me: Hello
Me: Why can't I bet anymore?
Ellie: Hello.
Me: I see max stake is 0.00
Me: On any bet
Ellie: I will need to verify your account in compliance with our standard procedures. To do this, I will ask you some questions regarding your account.
Ellie: Can I please have your date of birth and first pet's name?
Me: xx xx xx
Me: xxxxx
Ellie: Thank you for verifying all those details.
Ellie: I will investigate your query. Kindly give me 3-5 minutes.
Ellie: Thank you for waiting. We have checked your account and can confirm that your bet staking levels have been reduced as result of a trading decision.
Me: But it been reduced to 0.00
Me: I have a bonus , I can't even bet with it because any bet I try will exceed the max limit which is set to 0.00 €
Marian Galie: I never heard of limiting an account to 0 € max stake
Ellie: In order to verify the exact reason for this and to have more information on that matter, we will escalate it to our trading department.
Ellie: May I have your contact number for them to discuss this matter with you?
Me: I already have the contact number set in my account page
Ellie: Can you confirm that our relevant department can contact you on this number +xxxxxxxxx?
Me: Yes
Ellie: Okay. Thank you for that information. We will need to forward this to our relevant department. Kindly wait for their call.
Ellie: Do you still need help with anything?
Me: When will they call?
Me: I am asking this because I will have to go out now
Ellie: Unfortunately, we do not have the specific time for that.
Me: Will they call today?
Ellie: May I know your preferred time so I can also tell them about it?
Me: Tomorrow morning
Me: after 10 o clock GMT
Ellie: Thank you for that information.
Ellie: We will let them know about it.
We have checked on your query and we would like to inform you that our trading department continually monitors accounts and are responsible for acting in the best interests of the business. Having performed a review of your account, they have made a conscious decision that it is no longer economically viable to accept your desired level of business, explaining the reduced staking opportunities you have experienced. We do reserve the right to accept or deny any bet that is requested to us and also to close an account if we deem this the best course of action from a business perspective.
The Trading Departments decision was based on factors which we cannot divulge to you. This is done in accordance with our terms of use which can be found in this link: http://williamhill-lang.custhelp.com...p?p_faqid=6719
Please accept our apologies for the inconvenience caused during this time
The Trading Departments decision was based on factors which we cannot divulge to you. This is done in accordance with our terms of use which can be found in this link: http://williamhill-lang.custhelp.com...p?p_faqid=6719
Please accept our apologies for the inconvenience caused during this time
