Wagerunit bounces checks, refuses to pay
Well, I was hoping that I could settle this with Wagerunit privately, but since it's been almost 8 months, I guess not. And it looks like SBR can't really help me either, as Wagerunit (or BTG Gaming, their cashier) won't reply to their inquiries ...
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On October 18, 2009, I deposited $500 with Wagerunit and received a 100% bonus. The terms were that the bonus and deposit be wagered 15x in the Sportsbook or 20x in the Casino.
I wagered until the bonus money was cleared, erroneously thinking that meant I could make a withdrawal. On October 21st, I made a withdrawal in the amount of $850 after wagering $12,500. A few days later, I noticed that $850 had been returned to my account, even though the cashier showed that the $850 withdrawal had been processed.
I initiated a Live Chat with Wagerunit, whose representative informed me that I had only wagered $12,500 so far and needed to wager an additional $7500 before I could make a withdrawal. Admitting my error in wagering, I wagered the additional $7500 and initiated a withdrawal for the amount of $1350 on October 25, 2009.
On October 29, 2009, I received an email from Wagerunit (I won't name the person just yet) who stated that a check had already been issued to me in the amount of $850 and processed on October 26, 2009 (the day after the $1350 withdrawal was made). The person claimed in the email that I "did not report the false credit and kept playing" and he was therefore cancelling the $1350 withdrawal in its entirety. The "false credit" he is referring to is the $850 I found in my account before talking with Live Chat, who advised it was the return of my withdrawal.
I informed him that I based my additional play on what his Live Chat representative had told me and that I was simply trying to follow the terms and conditions of his sportsbook. His response was that, "In any case when you see funds that are not belong to you, you need to contact us so that the problem can be resolved." Obviously, I did contact Wagerunit through their Live Chat representative.
The timing of the issuance of the $850 check (a day after the $1350 withdrawal) also lends me to believe that Wagerunit is wrongly confiscating these additional winnings. Obviously, I have a problem with this, but I have an even bigger problem with how Wagerunit and BTG Gaming "paid" me ...
I received a check for $850 dated 11-2-2009 and deposited it; however, it bounced on December 8, 2009 with the stamp "Payment Stopped". Therefore, I've lost not only any and all winnings, but my original deposit ... not to mention the fees incurred because the check bounced.
I've tried numerous times to contact Wagerunit, BTG Gaming, or even the Safari Casino group (which SBR lists as a parent company for Wagerunit) to issue another check to me. I've even gone so far as to offer to provide a bank account number and routing number so that the money can be wired instead of sent in a check.
Wagerunit has twice emailed me, telling me "The check is in the mail." Both times, I have not received any check, even giving them a lengthy time frame to send the check to me. Given that it's been almost 8 months since the initial withdrawal (much less the bounced check), I have serious doubts about receiving any money at all.
SBR can't seem to get any response and I get nowhere ... so beware playing at Wagerunit (and sister sites like DimeLine and Daily Dime, not to mention anything associated with BTG Gaming) and I will continue to speak out against them until they finally deem it necessary to pay me.
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On October 18, 2009, I deposited $500 with Wagerunit and received a 100% bonus. The terms were that the bonus and deposit be wagered 15x in the Sportsbook or 20x in the Casino.
I wagered until the bonus money was cleared, erroneously thinking that meant I could make a withdrawal. On October 21st, I made a withdrawal in the amount of $850 after wagering $12,500. A few days later, I noticed that $850 had been returned to my account, even though the cashier showed that the $850 withdrawal had been processed.
I initiated a Live Chat with Wagerunit, whose representative informed me that I had only wagered $12,500 so far and needed to wager an additional $7500 before I could make a withdrawal. Admitting my error in wagering, I wagered the additional $7500 and initiated a withdrawal for the amount of $1350 on October 25, 2009.
On October 29, 2009, I received an email from Wagerunit (I won't name the person just yet) who stated that a check had already been issued to me in the amount of $850 and processed on October 26, 2009 (the day after the $1350 withdrawal was made). The person claimed in the email that I "did not report the false credit and kept playing" and he was therefore cancelling the $1350 withdrawal in its entirety. The "false credit" he is referring to is the $850 I found in my account before talking with Live Chat, who advised it was the return of my withdrawal.
I informed him that I based my additional play on what his Live Chat representative had told me and that I was simply trying to follow the terms and conditions of his sportsbook. His response was that, "In any case when you see funds that are not belong to you, you need to contact us so that the problem can be resolved." Obviously, I did contact Wagerunit through their Live Chat representative.
The timing of the issuance of the $850 check (a day after the $1350 withdrawal) also lends me to believe that Wagerunit is wrongly confiscating these additional winnings. Obviously, I have a problem with this, but I have an even bigger problem with how Wagerunit and BTG Gaming "paid" me ...
I received a check for $850 dated 11-2-2009 and deposited it; however, it bounced on December 8, 2009 with the stamp "Payment Stopped". Therefore, I've lost not only any and all winnings, but my original deposit ... not to mention the fees incurred because the check bounced.
I've tried numerous times to contact Wagerunit, BTG Gaming, or even the Safari Casino group (which SBR lists as a parent company for Wagerunit) to issue another check to me. I've even gone so far as to offer to provide a bank account number and routing number so that the money can be wired instead of sent in a check.
Wagerunit has twice emailed me, telling me "The check is in the mail." Both times, I have not received any check, even giving them a lengthy time frame to send the check to me. Given that it's been almost 8 months since the initial withdrawal (much less the bounced check), I have serious doubts about receiving any money at all.
SBR can't seem to get any response and I get nowhere ... so beware playing at Wagerunit (and sister sites like DimeLine and Daily Dime, not to mention anything associated with BTG Gaming) and I will continue to speak out against them until they finally deem it necessary to pay me.
