Hey everyone, I signed up for bookmaker to do my betting based almost exclusively on its' high rating from this site. I assumed I was going to be dealing with a reliable and trustworthy sportsbook.
Everything went great until the oter day when I tried to withdraw my money. Now, I've been..
a.) told I could expect my money via Moneygram in 5-7 days.
b.) When I called for the confirmation # 5 days later, was told I needed to authorize my credit card
c.) When I tried to do it over the phone, was told I couldn't be found in the system so I had to fill out some forms and fax them in along with photocopies of my license and credit card. Also had to trace over my card with a pencil...
d.) Faxes were crystal clear and sent via fedex, but when I called to check on the authorization status, was told they couldn't read them and perhaps I should take pictures and send them via e-mail instead.
e.) Called to speak with a manager, was told 3 times they'd be back in 15 minutes, only to be told none were there each time.
It's all getting a little ridiculous, and pretty clear they're just going to jerk me around hoping I'll eventually give up trying to get my money.
My questions are, has anyone had similar experiences? Does anyone have any solutions? And why is bookmaker given such a high review here if this is the manner in which they conduct business?
Everything went great until the oter day when I tried to withdraw my money. Now, I've been..
a.) told I could expect my money via Moneygram in 5-7 days.
b.) When I called for the confirmation # 5 days later, was told I needed to authorize my credit card
c.) When I tried to do it over the phone, was told I couldn't be found in the system so I had to fill out some forms and fax them in along with photocopies of my license and credit card. Also had to trace over my card with a pencil...
d.) Faxes were crystal clear and sent via fedex, but when I called to check on the authorization status, was told they couldn't read them and perhaps I should take pictures and send them via e-mail instead.
e.) Called to speak with a manager, was told 3 times they'd be back in 15 minutes, only to be told none were there each time.
It's all getting a little ridiculous, and pretty clear they're just going to jerk me around hoping I'll eventually give up trying to get my money.
My questions are, has anyone had similar experiences? Does anyone have any solutions? And why is bookmaker given such a high review here if this is the manner in which they conduct business?
I'm not your customer. I don't have an account.
