spain saudi arabia exact goal time problem

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  • N1k
    SBR Rookie
    • 05-29-10
    • 4

    #1
    spain saudi arabia exact goal time problem
    hello there!my first post here!I have a problem with Bet365!
    I have placed a bet on spain-saudi arabia game yesterday! my bet was over 0.5 from 20.00-29.59!

    my bet was considered lost!but i was watching the game and the goal was scored on 29.50! as i searched the internet that was the only video i found!there was no other video with the goals than the one from the channel i was watching the game! i contacted them and told me the goal was scored on 30.15 and sent me a pic!obviously its a different coverage in both matches! how can i know which one is the correct!???is there anything i can do??or at least find out which is the right one as they say me that my photo is wrong!
    Attached Files
  • Justin7
    SBR Hall of Famer
    • 07-31-06
    • 8577

    #2
    Look at Bet365's rules. What is the official cite they use for grading?

    Go to that site. When does it say it happened?
    Comment
    • N1k
      SBR Rookie
      • 05-29-10
      • 4

      #3
      their rules say "Should a dispute arise, you and bet365 agree that the transaction log database will be the ultimate authority in such matters." couldnt find anything else!
      Comment
      • lukahh
        SBR Wise Guy
        • 04-08-10
        • 941

        #4
        i was thinking whether to post this or not... from fifa.com:
        Spain conceded a corner and Autef's delivery was perfect for Hawsawi to head low past Casillas from 12 yards. Del Bosque's side responded to the setback positively, with Villa bringing an excellent save out of goalkeeper Waleed Abdullah. However, Villa was not to be denied as he brought Spain level just past the half hour mark.

        perhaps you can find official report of the match somewhere online, and see it 30 or 31st minute is listed as scoring.
        wish you luck, man, hope you get it reversed...
        Comment
        • flyingillini
          SBR Aristocracy
          • 12-06-06
          • 41219

          #5
          Whatever happened with this? I am curious to hear about outcome.
          המוסד‎
          המוסד למודיעין ולתפקידים מיוחדים‎
          Comment
          • Justin7
            SBR Hall of Famer
            • 07-31-06
            • 8577

            #6
            From Bet365's rules:
            Settlement of wagers
            Where applicable, statistics provided by the Press Association (PA) will be used to settle wagers, unless there is indisputable evidence that the PA statistics are incorrect. Where PA stats are not provided, we will use independent evidence to support bet settlement. If there is conflicting independent evidence, we will settle on the majority independent view. When this is not clear, where applicable the official league website will take priority.

            In the absence of any independent evidence bets will be settled based on our own statistics.

            I couldn't find an official "PA" source, but I checked Livescore. It lists the time of the second goal as "30".

            What I don't know: Does a "30" on these scoring summaries mean it happened after 30 minutes of play, or during the 30th minute (from 29:00 to 29:59)?
            Comment
            • Teddy_KGB
              SBR Sharp
              • 04-07-06
              • 270

              #7
              You should download the whole match from somewhere (torrent) and check what happens at kickoff, did the time signal start properly when they kicked off. If yes, then you should ask bet $3.65 to send more screenshots about the match, example from the kickoff, or when their time signal shows 5.00, 10.00, 15.00, etc and compare with your source... 23 seconds difference is more than big.

              Justin, 30th minute means 29.00-29.59
              Comment
              • Justin7
                SBR Hall of Famer
                • 07-31-06
                • 8577

                #8
                Originally posted by Teddy_KGB
                Justin, 30th minute means 29.00-29.59
                thanks, Teddy.

                If this is true, the player should send Bet365 a link to Livescore showing this goal.
                Comment
                • pjesnik24
                  Restricted User
                  • 11-01-05
                  • 1286

                  #9
                  N1K is telling the truth. 12bet have two goals scored between 15-30th minute meaning that the second goal was scored before 30:00
                  Comment
                  • N1k
                    SBR Rookie
                    • 05-29-10
                    • 4

                    #10
                    hello!thanks a lot for trying to help!very weird situation!i ve found some screenshots from highlights cant find whole matches though!its obvius that both start together!but as the match proceeds one of them is wrong!
                    from their support they sent me an email and told me they are right!
                    is there any way to use what pjesnik24(thx for checking) says?
                    Attached Files
                    Comment
                    • Justin7
                      SBR Hall of Famer
                      • 07-31-06
                      • 8577

                      #11
                      Fill out a complaint, we'll take a look at it.
                      Comment
                      • lukahh
                        SBR Wise Guy
                        • 04-08-10
                        • 941

                        #12
                        hey, N1k - did you get this bet credited?
                        Comment
                        • RickySteve
                          Restricted User
                          • 01-31-06
                          • 3415

                          #13
                          I doubt it.
                          Comment
                          • DwightShrute
                            SBR Aristocracy
                            • 01-17-09
                            • 103281

                            #14
                            Originally posted by Teddy_KGB
                            Justin, 30th minute means 29.00-29.59
                            exactly right

                            also if the match just begins and a player scored at 20 seconds for example, it will be considered he scored in the 1st minute

                            Scored at 1 min 30 secs it's considered the 2nd minute
                            Comment
                            • N1k
                              SBR Rookie
                              • 05-29-10
                              • 4

                              #15
                              hello there! got my bet back! was considered void for me! although it seems they were right from the video! thx a lot for helping!
                              Comment
                              • lukahh
                                SBR Wise Guy
                                • 04-08-10
                                • 941

                                #16
                                good to see you are satisfied! next time, hope you get them for full amount
                                Comment
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