I requested $1000 from my 5dimes.com to my matchbook account in early this morning. at around 7 am, 5dimes deducted $1000 from my account. an hour later, matchbook just credit my account $500. $500 is missing. I logged into my 5dimes account and check the transaction, and it stated that" -$1000 Doughflow took the money out from one side but not on ASI so it had to be done manually". what does it mean?
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Who knows... Contact 5Dimes support and Matchbook support. They should definately get you $500 back in your account.Comment -
i did, matchbook said :"Please note, the transer request we received from 5dimes asked us to deposit $500 to your account. Please contact 5dimes to confirm the amount of your transfer". then I E-mailed to 5dime two times to ask them to confirm the amount of $1000 to matchbook. so far, 5dime still haven't replied me. Before i did many times of B2B transfer with out any problems. how come this time?Comment -
Hmmm.. Seems really shady on 5Dimes part. Seems like Matchbook received a $500 b2b from 5Dimes. Maybe the guy doing the transfer took the other $500 if it isnt in your account. 5Dimes wont answer your emails any time soon. They never do. I would call 5Dimes asses right now and DEMAND to speak to the manager on this matter. That should get the ball roling. As for me, ill take your 2 SBR points if you dont mind. LMAO , But seriously call them ASAP.Comment -
talked to 5dime' s livechat as following:
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Paula'
Paula: Hello. How may I assist you today?
Jin Lau: Ji
Jin Lau: I requested $1000 from my 5dimes.com to my matchbook account in early this morning. at around 7 am, 5dimes deducted $1000 from my account. an hour later, matchbook just credit my account $500. so $500 is missing.
Paula: Let me check
Paula: Can you please confirm your account number and password?
Jin Lau: ok
Jin Lau: 5d******
Jin Lau: password: *****
Paula: Let me check your account, just a moment
Paula: Just a moment please
Jin Lau: k
Paula: We already send an email to Matchbook, we are still waiting for them to respond. Please check with them
Jin Lau: how come Matchbook just credit my account with $500? did you guys send $1000 to my matchbook account? it's been many hours..
Paula: I know
Paula: Yes, we do send the request for $1000
Paula: And also we already ask them to check why $500 are missing
Paula: We are still waiting
Jin Lau: ok..
Paula: Please contact them
Paula: To see what it going on
Jin Lau: ok, thx a lot
then i E-mailed again to matchbook, they still haven't replied me with an answer..Comment -
Call them, emails take too long.Comment -
Sounds like a clerical error on the first transfer. It'll get corrected, don't worry.Comment -
thx Soxwin.. finally, got my missing $500 back to matchbook. but still couldn't figure out the mistake from either 5dime or matchbook..Comment
