1. #1
    korver88's Avatar Become A Pro!
    Join Date: 08-29-23
    Posts: 1
    Betpoints: 18

    Suprabets - over 12.000 euros stolen!

    Hello,at the outset, I admit without beating, I did not check this bookmaker and it is my own fault. I've been catching up on old topics on the forum now and I see that there were problems with them a long time ago. Still, I am looking for help and maybe someone has an idea what I can do? I will thank you for your help.

    On August 7, 2023, I created an account on Suprabets.com. I then made my first deposit via Jeton. In total, in 3 days I made 4 deposits to the account in the amount of PLN 14,580 (approximately EUR 3,200 I have screenshots). I played live and pre-match betting. It was bad luck that I won a lot of times and the account got over PLN 54,000 (over 12.000 euros). A few days after I got a message from the support that my account is blocked and thank you for understanding. Since then, I can't log into my account, support no longer responds to messages.
    When the account balance increased significantly, I sent documents for approval - a scan of my ID card and a bill to confirm the address. The documents were accepted and had the status "under verification".

    The only bonus I confirmed and used was PLN 100 for sports betting, which, however, I lost immediately (the bet was lost and there was no wagering obligation or additional requirements). I made all my profits with real money from my deposits.

    I can't imagine how they can steal such a large amount of money, especially since a huge part (PLN 14,580 - approximately EUR 3,200) comes from my own deposits! Even if they have any reservations, it is their duty to return even the deposit, otherwise it is a simple theft and no point in the regulations allows them to do so.

    The bets were normal, no fixed matches, no surebets. It were few combo-bets with higher odds, so just luck.
    This was my first and only account. No combinations with VPN/VPS. Everything from my side is 100% fair.

    What can I do with this? Where to apply? They don't want to talk to me.

    Thanks for any help.

  2. #2
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 56,201
    Betpoints: 8504

    Unfortunately Suprabets are known for closing winners accounts like this.

    Curacao has a control board you can complain to these days https://www.gamingcontrolcuracao.org/

    And you could also complain to the software provider enabling them https://www.betconstruct.com/