1. #71
    RAIDER1223
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    Quote Originally Posted by RAIDER1223 View Post
    This is great information! Thanks for sharing. I will reach-out to these addresses and see what occurs from that. Thanks again Lonnie55!
    Hi Lonnie55,

    FYI: I tried sending an email to Betsoft this evening to the multiple email addresses you were kind enough to supply. The following Betsoft email addresses have bounced:

    [IMG]file:///C:/Users/raide/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif[/IMG]
    Address not found
    Your message wasn't delivered to service@betsoft.com because the address couldn't be found, or is unable to receive mail.
    The response from the remote server was:
    550 5.1.1 <service@betsoft.com>: Recipient address rejected: User unknown in virtual mailbox table

    [IMG]file:///C:/Users/raide/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif[/IMG]
    Address not found
    Your message wasn't delivered to contact@betsoft.com because the address couldn't be found, or is unable to receive mail.
    The response from the remote server was:
    550 5.1.1 <contact@betsoft.com>: Recipient address rejected: User unknown in virtual mailbox table

    [IMG]file:///C:/Users/raide/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif[/IMG]
    Address not found
    Your message wasn't delivered to info@betsoft.com because the address couldn't be found, or is unable to receive mail.
    The response from the remote server was:
    550 5.1.1 <info@betsoft.com>: Recipient address rejected: User unknown in virtual mailbox table

  2. #72
    RAIDER1223
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    Quote Originally Posted by captrobey View Post
    Yea i do hope you get the rest or at least some more. I got screwed a couple years back at a newer casino i lost maybe $4000 then hit for $4500 . They screwed me and did not give me a dime. So at least that did not happen to you . I smeared them all over SBR posting all their lies . They made the mistake of leaving me voice messages that were threatening i posted them on here too. I did not get my money but at least i got the satisfaction of exposing them to everyone else. IDK where they would be on here now but some of them were pretty entertaining. The more i posted the more mad the guy got. So i would post that too lol. I kid you not by the end of their voice messages there was one that the guy started threatening me again in the beginning then by the end he was singing a song.
    That sucks. Horrible. Feel bad for you! No one deserves that.

  3. #73
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    Quote Originally Posted by JoeCool20 View Post
    And you NEVER got a payout of ANY of your winnings over a nine month period?

    Sheez I'm so sorry for you, but THAT is the lesson to be learned here! If you win money get a damn payout

    before they figure out a way to cheat the shit out of you!




    EDIT EDIT! I see now that you posted you were taking out MAX withdraws every week.

    They just got tire of freakin paying you!


    Next question is that were you continuing to win all this money on those two "glitchy" slots?
    you might have answered that too. If so sorry.
    No worries! I won and lost on those two slots. but also lost a ton of money on other slots too (Fairies, Book of Darkness, Reels of Wealth). None of those slots have glitches. They just got tired of paying me.

  4. #74
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    Quote Originally Posted by lonnie55 View Post
    You got me wrong. My question was why you said that CEG would investigate MYB if there is no investigation at all.

    It's not like that it's important but I want you to be aware of the fact that
    a) CEG is not the master-license holder of MYB and
    b) CEG are crooks themselves who are siding with the casino in 99 of 100 cases.

    So just don't expect any help from them.
    CEG informed me this morning revising their initial comments about requesting for Betsoft to respond and MYB Casino being a part of that response. Instead, they want me to file a complaint with either the casino itself (obviously a total waste of time), or the licensor of MYB Casino (which is Gaming Curacao). I sent a generic inquiry / request / complaint to GC's information sales online since there doesn't seem to be an apparent way to formally file a complaint on GC's website. Independently, I have sent a complaint to Betsoft, including to some of their technical and corporate managers. That was done last night and again this evening. So far, no response.

  5. #75
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    Quote Originally Posted by lonnie55 View Post
    I don't think that will get you anywhere.
    What really needs to be done if for SBR to jump in and call + email MYB Casino / My Bookie and place a ton of pressure on them to do the right thing and pay me; as they are getting blasted on this forum and their rating will surely drop dramatically over this matter.

    MYB Casino / My Bookie will continue to get terrible PR from this. My case will only exponentially increase how many people will never play with them or pull all of their money out as fast as possible to protect their balances.

  6. #76
    DontTailMe
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    Quote Originally Posted by pologq View Post
    if mybookie reads this forum, you guys suck donkey nuts
    We know they read this forum, at least sometimes. Because we've often seen people post complaints here about MyBookie refusing to pay out. And soon after MyBookie calls OP and tells them that if they don't delete the thread they'll never see their money again. Class operation.

  7. #77
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    Quote Originally Posted by DontTailMe View Post
    We know they read this forum, at least sometimes. Because we've often seen people post complaints here about MyBookie refusing to pay out. And soon after MyBookie calls OP and tells them that if they don't delete the thread they'll never see their money again. Class operation.
    If they were smart, they would put my entire balance back into my account and have my account re-enabled, with full access for me to take payouts.

    They can also see that there is a similar post on both "Ask Gamblers" and "Trust Pilot" that has gained a lot of community tracking and support.

    Perhaps they will see all the negative feedback that the community has voiced.

    All they have to do is put the entire balance back into my account and re-enable it, with full access for payouts. Simple. Not hard to do.

    SBR? If you are reading this.......please intervene and contact MYB Casino and Betsoft and please help me get my money back!

    Thanks!

  8. #78
    captrobey
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    Quote Originally Posted by RAIDER1223 View Post
    That sucks. Horrible. Feel bad for you! No one deserves that.
    Yea it was pretty bad. I had saved the guys text and proved he lied when he screwed me. After realizing i was not going to get paid i made it my mission to post everything here and screw them out of as many future clients as i could. The more i posted the madder the guy got. So i just kept posting.

    He even threatened to go after my wife and break into our house because he knew our address stuff like that. Guy was a real piece of shit.

  9. #79
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    All,

    Betsoft has received three emails from me; whereby about 20 different Betsoft email domains were used to try and reach those 20 individuals / divisions. As of this morning, there has been no reply from Betsoft.

  10. #80
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    Hello SBR Complaints Division: I am still waiting for your response to my Complaint filed on March 13, 2021 against MYB Casino / My Bookie. Please let me know when you plan to intervene and contact MYB Casino / My Bookie on my behalf; with hopes that my entire balance of $210,085.70 can be placed back into my account without any play or payout restrictions. Thank you!

  11. #81
    Optional
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    Quote Originally Posted by RAIDER1223 View Post
    Hello SBR Complaints Division: I am still waiting for your response to my Complaint filed on March 13, 2021 against MYB Casino / My Bookie. Please let me know when you plan to intervene and contact MYB Casino / My Bookie on my behalf; with hopes that my entire balance of $210,085.70 can be placed back into my account without any play or payout restrictions. Thank you!
    We have reached out to MyBookie for you. A dispute agent emailed you yesterday.

    $20
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  12. #82
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    Quote Originally Posted by Optional View Post
    We have reached out to MyBookie for you. A dispute agent emailed you yesterday.
    Thank you, Sir. Much appreciated!

    FYI: I have not received an email from the dispute agent. I have checked my spam and junk folders as well. Please review my email address in my SBR profile as I updated this email a few days ago. However, the original Complaint filed contains the correct email address as well. Looking forward to receiving that email from the dispute agent.

  13. #83
    Roger T. Bannon
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    This is an interesting case. The OP obviously knew what the glitch was and was going to town on it.

  14. #84
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    Quote Originally Posted by Roger T. Bannon View Post
    This is an interesting case. The OP obviously knew what the glitch was and was going to town on it.
    Wrong! When you lose $126,000 as well on those slots, there is no glitch in the Player's favor. Just like any Player whom plays online slot games that uses RNG technology and is constantly audited by the Casino, the slot Operator, and the Gaming Licensor, the Player sits at a desktop computer or on their phone and clicks the mouse or spin button, and the RNG technology decides what the result is. All luck. People win, people lose. 10's of thousands of Players play those same slots across the world. If there was a glitch in the Player's favor, hundreds of online casinos would be bankrupt, thousands of Players would be rich, and Betsoft would be out of business and sued.

    Ridiculous and baseless statement you have made.
    Last edited by RAIDER1223; 04-16-21 at 10:29 AM. Reason: spelling correction of a word.

  15. #85
    littlekona
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    Quote Originally Posted by Roger T. Bannon View Post
    This is an interesting case. The OP obviously knew what the glitch was and was going to town on it.
    lets asuume for sh its ad giigles that you are right....Once MyBookie pays out the first payment(they have been paying weekly for many many months now) they acknoledge its legit...If they somehow figured out after all these payouts that the slot was flawed they are the biggest idiot book in history. They just dont want to pay anymore its very simple

    Plus they are very popular slots esp take Santa around the holiday season. If flaw 1000's of people would of won including me

  16. #86
    captrobey
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    Quote Originally Posted by RAIDER1223 View Post
    Wrong! When you lose $126,000 as well on those slots, there is no glitch in the Player's favor. Just like any Player whom plays online slot games that uses RNG technology and is constantly audited by the Casino, the slot Operator, and the Gaming Licensor, the Player sits at a desktop computer or on their phone and clicks the mouse or spin button, and the RNG technology decides what the result is. All luck. People win, people lose. 10's of thousands of Players play those same slots across the world. If there was a glitch in the Player's favor, hundreds of online casinos would be bankrupt, thousands of Players would be rich, and Betsoft would be out of business and sued.

    Ridiculous and baseless statement you have made.
    Funny when i have lost in the past to insane BJ hands where dealer would get 60+% BJ or 21 nonstop compared to my 1 out of 10 if i am lucky to even get that they have never given me my money back on a glitch.I would complain and it was always just "Bad luck". Even though it happens over and over and over.

  17. #87
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    Quote Originally Posted by littlekona View Post
    lets asuume for sh its ad giigles that you are right....Once MyBookie pays out the first payment(they have been paying weekly for many many months now) they acknoledge its legit...If they somehow figured out after all these payouts that the slot was flawed they are the biggest idiot book in history. They just dont want to pay anymore its very simple

    Plus they are very popular slots esp take Santa around the holiday season. If flaw 1000's of people would of won including me
    Exactly! Plus, MYB Casino / My Bookie made the claim that the two slots in question had glitches for nearly a year. However, "Take Santa's Bank" was released as a new slot game on November 19, 2020.

    https://online.casinocity.com/slots/...e-santas-shop/

    I played a bunch of slots, not just these two. Others include: Faerie Spells, Reels of Wealth, Book of Darkness, more.

    (Yeah, so all these slots have "glitches" huh? Comical.)

    Nope.

  18. #88
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    Quote Originally Posted by captrobey View Post
    Funny when i have lost in the past to insane BJ hands where dealer would get 60+% BJ or 21 nonstop compared to my 1 out of 10 if i am lucky to even get that they have never given me my money back on a glitch. I would complain and it was always just "Bad luck". Even though it happens over and over and over.
    Right! It's funny that when the Player gets absolutely smacked with exorbitant losses, the Casino NEVER takes the position of the online game having any "glitches" whatsoever that are directed to THEIR favor.

    In turn, they always give you the "canned" response that "All of our games use RNG technology and are consistently audited for fairness. We apologize for your streak of losses, but we assure you that are games are fair, and hope that you have better luck the next time you play. Please let us know if we can be of any further service to you. Thank you and have a great day!"

    All CRAP!

  19. #89
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    Quote Originally Posted by RAIDER1223 View Post
    Exactly! Plus, MYB Casino / My Bookie made the claim that the two slots in question had glitches for nearly a year. However, "Take Santa's Bank" was released as a new slot game on November 19, 2020.

    https://online.casinocity.com/slots/...e-santas-shop/

    I played a bunch of slots, not just these two. Others include: Faerie Spells, Reels of Wealth, Book of Darkness, more.

    (Yeah, so all these slots have "glitches" huh? Comical.)

    Nope.
    are all those with the buy spin options and or stategy of every 10 spins some sort of wild

  20. #90
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    Quote Originally Posted by littlekona View Post
    are all those with the buy spin options and or stategy of every 10 spins some sort of wild
    Most of those are a "buy bonus" spin game option" with some having a 5, 7, 10, or 15 bonus spin side game if you land a "natural" 3-bonus spin. I guess if the Player doesn't want to try and land a "natural 3-bonus spin", then the Player can opt for a "buy bonus" game option, paying an appropriate amount to enter the bonus game depending upon the bet size.

  21. #91
    captrobey
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    Quote Originally Posted by RAIDER1223 View Post
    Right! It's funny that when the Player gets absolutely smacked with exorbitant losses, the Casino NEVER takes the position of the online game having any "glitches" whatsoever that are directed to THEIR favor.

    In turn, they always give you the "canned" response that "All of our games use RNG technology and are consistently audited for fairness. We apologize for your streak of losses, but we assure you that are games are fair, and hope that you have better luck the next time you play. Please let us know if we can be of any further service to you. Thank you and have a great day!"

    All CRAP!
    Exactly. I am an idiot for even going in these things at all . Although i have limited myself and gotten a lot better. My main concern was to not win a big amount sports betting then lose it all in the damn rigged casino in 5 minutes.

    Even when they get caught cheating they still make excuses. Remember this guy at Betonline they only refunded the guy it happened to and called the entire incident "Human Error" Funny thing is going back i actually played against this guy. And it is not just Betonline other books use this same 3rd party Live Casino.If you go on Youwager some others back then you would see the exact same dealers.

  22. #92
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    Quote Originally Posted by captrobey View Post
    Exactly. I am an idiot for even going in these things at all . Although i have limited myself and gotten a lot better. My main concern was to not win a big amount sports betting then lose it all in the damn rigged casino in 5 minutes.

    Even when they get caught cheating they still make excuses. Remember this guy at Betonline they only refunded the guy it happened to and called the entire incident "Human Error" Funny thing is going back i actually played against this guy. And it is not just Betonline other books use this same 3rd party Live Casino.If you go on Youwager some others back then you would see the exact same dealers.
    I've seen this guy before too. Always smiling like he knows he can rip any card in his favor at any point in time. These third-party live casino operators placed dudes and dudettes from the street, and slap a dealer's costume on them, and give them a five-minute crash course on how to deal cards. I'm sure part of the training crash course is to show them the little button near the shoe that probably would hold a "10" or an "ace" whenever they need it. The rooms they deal these games in look like garages or empty building floors with some nuevo background to make it look "Vegas-like".

  23. #93
    Patrick McIrish
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    Can we assume since this guy has his balance stolen (due to these "glitches") everyone who lost money will soon be compensated?

    BTW regardless if the guy won 80k or 800 he deserves to be paid every dime that is his.

  24. #94
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    Quote Originally Posted by patrick mcirish View Post
    can we assume since this guy has his balance stolen (due to these "glitches") everyone who lost money will soon be compensated?

    Btw regardless if the guy won 80k or 800 he deserves to be paid every dime that is his.
    amen!

  25. #95
    cornmeal
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    Quote Originally Posted by RAIDER1223 View Post
    amen!
    pay this man his money

  26. #96
    Roger T. Bannon
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    Quote Originally Posted by littlekona View Post
    lets asuume for sh its ad giigles that you are right....Once MyBookie pays out the first payment(they have been paying weekly for many many months now) they acknoledge its legit...If they somehow figured out after all these payouts that the slot was flawed they are the biggest idiot book in history.
    Not far from the truth. MyBookie is a shooting gallary and pros like Raiders know it. You do not deposit $2,000 and cash out $84,000 and run up another $210,000 on a casino game without knowing something. That is not a good run.

    MyBookie has a lot of problems because they are easy to take advantage of.

  27. #97
    Roger T. Bannon
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    Quote Originally Posted by RAIDER1223 View Post
    Wrong! When you lose $126,000 as well on those slots, there is no glitch in the Player's favor. Just like any Player whom plays online slot games that uses RNG technology and is constantly audited by the Casino, the slot Operator, and the Gaming Licensor, the Player sits at a desktop computer or on their phone and clicks the mouse or spin button, and the RNG technology decides what the result is. All luck. People win, people lose. 10's of thousands of Players play those same slots across the world. If there was a glitch in the Player's favor, hundreds of online casinos would be bankrupt, thousands of Players would be rich, and Betsoft would be out of business and sued.

    Ridiculous and baseless statement you have made.
    Any pro knows you disguise this type of activity with losing play. Well done.

  28. #98
    mngambler
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    why do you guys play at broke d*ck 3rd world dog sh*t sites....Chips.gg or Stake.com, you're welcome

  29. #99
    nyplayer33
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    You cheated

  30. #100
    RAIDER1223
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    Quote Originally Posted by nyplayer33 View Post
    You cheated
    Impossible. Slots use RNG technology. No way to cheat online slots games. Casino just doesn't want to pay. Simple as that Can't cheat a slot games that uses RNG technology and is constantly audited by multiple operators / agency. Click a mouse after making a wager. Slot comes up with a result. You either win or lose. No cheating whatsoever. You are just jealous that somebody won big.

  31. #101
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    Quote Originally Posted by cornmeal View Post
    pay this man his money
    Thank you cornmeal! Appreciate your support. You get it!

  32. #102
    Roger T. Bannon
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    I'm just impressed that MyBookie paid out $84,000. Wow.

  33. #103
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    Quote Originally Posted by Roger T. Bannon View Post
    Any pro knows you disguise this type of activity with losing play. Well done.
    You sound like you work for My Bookie. Wouldn't be surprised, since you fall into the 1% other side of the coin compared to everyone else whom has commented on this thread. Thanks for elevating me to being a "Pro". I guess that is a compliment in the end. Thanks.

  34. #104
    Roger T. Bannon
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    Quote Originally Posted by RAIDER1223 View Post
    You sound like you work for My Bookie. Wouldn't be surprised, since you fall into the 1% other side of the coin compared to everyone else whom has commented on this thread. Thanks for elevating me to being a "Pro". I guess that is a compliment in the end. Thanks.
    It is not hard to spot a scammer RAIDER. They are way too smart.

  35. #105
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    Quote Originally Posted by Roger T. Bannon View Post
    I'm just impressed that MyBookie paid out $84,000. Wow.
    Yes. Because it was legitimate winnings. Then they decided to stop paying me. Only reason why the payouts stopped. Probably because they are in financial trouble or something. They still owe me the money either way. SBR is helping to try and get it back for me. Very pleased about their efforts and willingness to help!

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