1. #1
    lucasmeister
    lucasmeister's Avatar Become A Pro!
    Join Date: 03-14-19
    Posts: 15
    Betpoints: 120

    Self Exclusion through white label

    Hello,

    Hoping somebody can tell me whether I have a leg to stand on with this or I should leave it.

    I signed up to starsports.bet who are owned by Star Racing Ltd, deposited £100 and won £400. I then login to withdraw my winnings and the account is suspended.

    Customer services says that I have an account with McBookie (white label and also owned by Star Racing Ltd) which is self excluded. I don't recall having an account with them, but I check my emails and I signed up in 2013, so the self exclusion is possible, but would have been requested a long time ago.

    The Self Exclusion section of their T&Cs, do not mention Star Racing Ltd or whitelabel, sister sites etc. Therefore surely I only agreed to self exclude with McBookie? Here's the section in question:

    If we identify that you have opened a duplicate account with McBookie, all placed bets will be voided and any deposits that have been made on the account will be forfeited and sent to a registered gambling charity organisation.
    The thing is, I don't have a duplicate account with McBookie as such.

    Currently I face my deposit being donated to charity, which I feel is a bit harsh.

  2. #2
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 46,594
    Betpoints: 28051

    I think it is reasonable to want a 3rd party DR service like IBAS to review the situation before they donate your money anywhere.

    Ask them to refer it to IBAS?

    $20
    Angelman
    donation 02/17/2020

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  3. #3
    lucasmeister
    lucasmeister's Avatar Become A Pro!
    Join Date: 03-14-19
    Posts: 15
    Betpoints: 120

    Managed to get my deposit and winnings after quoting their own terms and conditions to them.

  4. #4
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 46,594
    Betpoints: 28051

    Quote Originally Posted by lucasmeister View Post
    Managed to get my deposit and winnings after quoting their own terms and conditions to them.
    Good to hear

    $20
    Angelman
    donation 02/17/2020

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  5. #5
    Headsterx
    Update your status
    Headsterx's Avatar SBR PRO
    Join Date: 12-03-16
    Posts: 4,383
    Betpoints: 12

    What does “white label” means?

    Seriously, there’s a book called McBookie? I’ve heard them all now. 😂
    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 11/19/2020


  6. #6
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 46,594
    Betpoints: 28051

    Quote Originally Posted by Headsterx View Post
    What does “white label” means?

    Seriously, there’s a book called McBookie? I’ve heard them all now. 😂
    A company who provides a "blank" sportsbook frontend that can be leased to put your own branding on top of.

    The white label company generally looks after player management and self exclusion stuff, so if they have a self exclude request through one front end, their license requires them to exclude that player from all platforms they control (whether it is written in each books terms or not)

    $20
    Angelman
    donation 02/17/2020

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  7. #7
    hortonmi
    hortonmi's Avatar Become A Pro!
    Join Date: 09-14-20
    Posts: 41
    Betpoints: 24

    fortunate @lucasmeister, happy it worked out in the end

Top