Hi people.My name is Vladislav.
In February-March I have uploaded 8518 USD on Unibet.com
About 2 months I made bets and in March on my account I had 26108 USD.
Once I entered on my account and I saw the following:
Your account has been blocked, please contact customer service for more information.
I wrote a letter and recevied a "Big" answer
Dear Vladislav,
Thank you for contacting Unibet.
Unibet is obliged to carry out security checks on its customers. These security checks have to be done to guarantee the right level of security for both parties involved.
Following these security checks a final decision has been taken to keep your account permanently closed and we ask you to respond to this e-mail enclosing the following documents before any requested withdrawal can be processed.
Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving license or passport that clearly displays:
o Document number (ID number, license number, passport number), your full name and date of birth
o No black/blurred portions (all details must be in focus)
o All four corners of the document (i.e. no cropping)
o Expiry date that has not passed
o Front and back of the ID card or license
Provide one digital photograph or scanned colour copy of a paper utility bill or paper bank/credit-card statement that clearly displays:
• Your name and address
• An issue date within the last 3 months
• All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone, heating, water, electricity, and municipal government correspondence
Verify your bank account:
Take a picture with a digital camera or a scanned copy of a bank statement for a bank account that is registered in your name. A print screen from your Internet bank is also accepted.
• The bank statement/print screen should clearly state your full name and account details (bank account number).
• All four corners of the statement should be visible for us.
• You can cover all other transactions that are not related to Unibet.
Provide a printscreen of both your Moneybookers profile page showing your email address, name and surname and your deposit page showing your initial deposit made to unibet. You may cover all transactions not related to Unibet. A printscreen is attached to this e-mail showing which information needs to be visible to us.
Please keep in mind that the decision to keep this account closed is final and not open for discussion.
Should you require further assistance with any other queries you might have please do not hesitate to contact us once again
Best Regards
Franco
Unibet Support
--------------------------------------------------------------------------------------------
I sent them all which they asked me (copy ID,driver license,listing of my bank account and screenshots of my moneybookers account)
Over 2 weeks I am waiting for unblocking my account or to receive my money back.Every day I write letters and enter in unibet chat and each time I receive the following answer:"You must wait 2 days,after this 3 days,then a week
Today I had a chatting with thei support and this is our chatting =>
Welcome to Unibet (English), Zsombor will be right with you.
Zsombor
Welcome to Unibet! May i help you?
VLADISLAV
Hi
Zsombor
Hi there
VLADISLAV
my user name is afonya
Zsombor
how may i help you?
VLADISLAV
I want to know when my account will be unblocked or When I will receive my money back?
Zsombor
it may take a few more days
Zsombor
sorry for the inconvenience and thank you for your patience
VLADISLAV
I am waiting more then 2 weeks
Zsombor
i have marked the case as urgent
Zsombor
it will be handled as soon as possible
VLADISLAV
you consider that it is good that I must wait 2 weeks?
Zsombor
i apologise for the inconvenience once again
VLADISLAV
your operators write me this every day in 2 weeks
Zsombor
it will be sorted as soon as possible
Zsombor
Can i help you with anything else?
VLADISLAV
yes
VLADISLAV
I want to know what's the problem?
VLADISLAV
why it takes a lot of time?
Zsombor
your gameplay is currently under investigation, and besides we needed a translation of your documents
Zsombor
that is why it takes longer time than average
VLADISLAV
my documents are in English
Zsombor
i mean the proof of address
VLADISLAV
I send you listing of bank account
VLADISLAV
with my adress
Zsombor
yes, but we needed one besides that
VLADISLAV
what do you mean?
Zsombor
ther is this longish document with a card next to it
Zsombor
we need to find out what type of document it is
VLADISLAV
what means longish document?
Zsombor
long shape
Zsombor
we needed to find out what type of document that is
VLADISLAV
Provide one digital photograph or scanned colour copy of a paper utility bill or paper bank/credit-card statement that clearly displays:
• Your name and address
• An issue date within the last 3 months
• All four corners of the bill/statement (i.e. no cropping)
VLADISLAV
I send you all which you asked me...
Zsombor
as i have told you we just needed translation of one of the documents
Zsombor
but now it seems to be ok
Zsombor
the security process will be done soon
Zsombor
Can i help you with anything else?
VLADISLAV
yes
VLADISLAV
Are sure that all which you are speaking will be done?
Zsombor
yes, i have done all the necessarry steps
Zsombor
now we just need to wait for a response from the relevant department
VLADISLAV
ok I am waiting for your answer as soon as possible...
Zsombor
will get in touch with you soon
Zsombor
Thank you for contacting to Unibet. Bye!
---------------------------------------------------------------
I think that they are lying to me.People who can help me?
In February-March I have uploaded 8518 USD on Unibet.com
About 2 months I made bets and in March on my account I had 26108 USD.
Once I entered on my account and I saw the following:
Your account has been blocked, please contact customer service for more information.
I wrote a letter and recevied a "Big" answer
Dear Vladislav,
Thank you for contacting Unibet.
Unibet is obliged to carry out security checks on its customers. These security checks have to be done to guarantee the right level of security for both parties involved.
Following these security checks a final decision has been taken to keep your account permanently closed and we ask you to respond to this e-mail enclosing the following documents before any requested withdrawal can be processed.
Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving license or passport that clearly displays:
o Document number (ID number, license number, passport number), your full name and date of birth
o No black/blurred portions (all details must be in focus)
o All four corners of the document (i.e. no cropping)
o Expiry date that has not passed
o Front and back of the ID card or license
Provide one digital photograph or scanned colour copy of a paper utility bill or paper bank/credit-card statement that clearly displays:
• Your name and address
• An issue date within the last 3 months
• All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone, heating, water, electricity, and municipal government correspondence
Verify your bank account:
Take a picture with a digital camera or a scanned copy of a bank statement for a bank account that is registered in your name. A print screen from your Internet bank is also accepted.
• The bank statement/print screen should clearly state your full name and account details (bank account number).
• All four corners of the statement should be visible for us.
• You can cover all other transactions that are not related to Unibet.
Provide a printscreen of both your Moneybookers profile page showing your email address, name and surname and your deposit page showing your initial deposit made to unibet. You may cover all transactions not related to Unibet. A printscreen is attached to this e-mail showing which information needs to be visible to us.
Please keep in mind that the decision to keep this account closed is final and not open for discussion.
Should you require further assistance with any other queries you might have please do not hesitate to contact us once again
Best Regards
Franco
Unibet Support
--------------------------------------------------------------------------------------------
I sent them all which they asked me (copy ID,driver license,listing of my bank account and screenshots of my moneybookers account)
Over 2 weeks I am waiting for unblocking my account or to receive my money back.Every day I write letters and enter in unibet chat and each time I receive the following answer:"You must wait 2 days,after this 3 days,then a week
Today I had a chatting with thei support and this is our chatting =>
Welcome to Unibet (English), Zsombor will be right with you.
Zsombor
Welcome to Unibet! May i help you?
VLADISLAV
Hi
Zsombor
Hi there
VLADISLAV
my user name is afonya
Zsombor
how may i help you?
VLADISLAV
I want to know when my account will be unblocked or When I will receive my money back?
Zsombor
it may take a few more days
Zsombor
sorry for the inconvenience and thank you for your patience
VLADISLAV
I am waiting more then 2 weeks
Zsombor
i have marked the case as urgent
Zsombor
it will be handled as soon as possible
VLADISLAV
you consider that it is good that I must wait 2 weeks?
Zsombor
i apologise for the inconvenience once again
VLADISLAV
your operators write me this every day in 2 weeks
Zsombor
it will be sorted as soon as possible
Zsombor
Can i help you with anything else?
VLADISLAV
yes
VLADISLAV
I want to know what's the problem?
VLADISLAV
why it takes a lot of time?
Zsombor
your gameplay is currently under investigation, and besides we needed a translation of your documents
Zsombor
that is why it takes longer time than average
VLADISLAV
my documents are in English
Zsombor
i mean the proof of address
VLADISLAV
I send you listing of bank account
VLADISLAV
with my adress
Zsombor
yes, but we needed one besides that
VLADISLAV
what do you mean?
Zsombor
ther is this longish document with a card next to it
Zsombor
we need to find out what type of document it is
VLADISLAV
what means longish document?
Zsombor
long shape
Zsombor
we needed to find out what type of document that is
VLADISLAV
Provide one digital photograph or scanned colour copy of a paper utility bill or paper bank/credit-card statement that clearly displays:
• Your name and address
• An issue date within the last 3 months
• All four corners of the bill/statement (i.e. no cropping)
VLADISLAV
I send you all which you asked me...
Zsombor
as i have told you we just needed translation of one of the documents
Zsombor
but now it seems to be ok
Zsombor
the security process will be done soon
Zsombor
Can i help you with anything else?
VLADISLAV
yes
VLADISLAV
Are sure that all which you are speaking will be done?
Zsombor
yes, i have done all the necessarry steps
Zsombor
now we just need to wait for a response from the relevant department
VLADISLAV
ok I am waiting for your answer as soon as possible...
Zsombor
will get in touch with you soon
Zsombor
Thank you for contacting to Unibet. Bye!
---------------------------------------------------------------
I think that they are lying to me.People who can help me?
