1. 03-26-20 09:48 AM #1
    Ant23
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    Recorded message on bovada

    BOVADA has suspended all CS support via phone until further notice!!!

    Had an issue last night after winning a Texas Hold Em tournament and got ABSOLUTELY NO HELP via Live Chat or in their community from the moderators who evidently weren't available even though their profiles said they were so I decided to call CS #...............Surprised to get a recorded message that said NO CS agents were available as of March 25th, 2020 due to the #coronavirus

    My concern is if that's the case then why do they fly that blue banner on the Homepage that says "amidst COVID-19, our decades of experience has allowed us to maintain onsite operations, including fast wager and withdrawal procesing while ensuring our CUSTOMER SERVICE remains world-class"

    I dealt with an agent in Live Chat for nearly an hour trying to get my question/concerns answered only to be left scratching my head b/c he knew less than I did!!!

    Bovada and any other sportsbook that flies a banner that is 100% FALSE needs its grade dropped on SBR regardless of #coronavirus
    Last edited by Ant23; 03-26-20 at 09:57 AM.
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  2. 03-26-20 11:21 AM #2
    Jared Brooks
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    That seems like a silly reason to drop a grade....I think factors like payout speed, limits, speed/convenience interface and minimizing KYC hoop-jumping should matter about 300x more.
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  3. 03-26-20 11:29 AM #3
    mtneer1212
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    All of these call centers are scrambling, both here and the US. I get your frustration, but once everyone adjusts to 'working remotely', things will settle down.

    Grade drop? Ummm, no.
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  4. 03-26-20 11:42 AM #4
    Ant23
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    Maybe not drop the grade........but usually when the "wheels" fall off they normally don't all fall at once. It will normally fall 1x1. I hope they prove me wrong but it seems the A+ books Bovada & BOL are going through the sickness of #coronavirus and I don't understand how w/all the $$$ they make in the Poker Room as well as the Live Dealer option

    I hope I'm wrong
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  5. 03-26-20 01:43 PM #5
    Jared Brooks
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    Quote Originally Posted by Ant23 View Post
    Maybe not drop the grade........but usually when the "wheels" fall off they normally don't all fall at once. It will normally fall 1x1. I hope they prove me wrong but it seems the A+ books Bovada & BOL are going through the sickness of #coronavirus and I don't understand how w/all the $$$ they make in the Poker Room as well as the Live Dealer option

    I hope I'm wrong
    Yeah this situation is showing that even the big boys weren't fully prepared for a major shock. Still, they have their reputation for a reason and I think they'll make it through fine even though it will inconvenience us. Big credit to the less established books that are paying out as normal.

    The good side of this situation is it will reveal to us which books are fiscally sound.
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  6. 03-26-20 02:00 PM #6
    PaperTrail07
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    nobody in the world, beside a very select few-were prepared for this......everyone deserves a little bit of a break-books included IMO...
    Quote Originally Posted by Jared Brooks View Post
    Yeah this situation is showing that even the big boys weren't fully prepared for a major shock. Still, they have their reputation for a reason and I think they'll make it through fine even though it will inconvenience us. Big credit to the less established books that are paying out as normal.

    The good side of this situation is it will reveal to us which books are fiscally sound.
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  7. 03-26-20 02:47 PM #7
    Jared Brooks
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    Quote Originally Posted by PaperTrail07 View Post
    nobody in the world, beside a very select few-were prepared for this......everyone deserves a little bit of a break-books included IMO...
    Frankly they should have been ready and I think many books will improve from this. Also, giving the books a break means not giving the players a break.
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  8. 03-26-20 03:16 PM #8
    littlekona
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    many books and agents dont even offer phone CS anymore. I know even for me @ heritage when i tried to call once to cancel a bet they told me chat only on the recorded line no live help for me via phone. Most all BTC books are like this too
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  9. 03-26-20 04:06 PM #9
    Ant23
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    I don't have a problem with no CS calls but at the very least TRAIN UP your Live Chat agents so they aren't stumbling over what should be very easy questions if you're employed @ any book!!! Wasted almost 1 hour last night in Live Chat b/c the agent didn't understand/know what it took another agent 1 minute to fix!!!

    We are over 1100 dead in USA.......Keep an eye on your loved ones folks.....this S### ain't nothing to play around with
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  10. 03-26-20 04:14 PM #10
    Jared Brooks
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    Quote Originally Posted by Ant23 View Post
    We are over 1100 dead in USA.......Keep an eye on your loved ones folks.....this S### ain't nothing to play around with
    How many dead from ordinary flu over the same period? Lots of Washington lobbyists about to get extremely rich.

    Quote Originally Posted by Ant23 View Post
    I don't have a problem with no CS calls but at the very least TRAIN UP your Live Chat agents so they aren't stumbling over what should be very easy questions if you're employed @ any book!!! Wasted almost 1 hour last night in Live Chat b/c the agent didn't understand/know what it took another agent 1 minute to fix!!!
    Definitely agree on that one!
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  11. 03-26-20 04:20 PM #11
    Ant23
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    Jared have you ever heard of the "GOLDEN RULE"?........no not the one your parents/grandparents/teachers taught you but the GOLDEN RULE for government? It goes something like this and it holds true in most scenarios/businesses/corporations/factories etc.......the golden rule is....

    THOSE WITH THE GOLD.........MAKE THE RULES!!!!!!!

    Name a senator or House member who ain't getting their hands greased from "BIG" BUSINESS!!!!
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  12. 03-26-20 04:36 PM #12
    Jared Brooks
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    Quote Originally Posted by Ant23 View Post
    Jared have you ever heard of the "GOLDEN RULE"?........no not the one your parents/grandparents/teachers taught you but the GOLDEN RULE for government? It goes something like this and it holds true in most scenarios/businesses/corporations/factories etc.......the golden rule is....
     THOSE WITH THE GOLD.........MAKE THE RULES!!!!!!!

    Name a senator or House member who ain't getting their hands greased from "BIG" BUSINESS!!!!

    You and I think alike, my friend
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  13. 03-26-20 10:59 PM #13
    pimike
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    Quote Originally Posted by littlekona View Post
    many books and agents dont even offer phone CS anymore. I know even for me @ heritage when i tried to call once to cancel a bet they told me chat only on the recorded line no live help for me via phone. Most all BTC books are like this too
    Yep I’m on the no phone list.

    Lol

    That being said they like to call me all the time...
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  14. 03-26-20 11:10 PM #14
    Barrakuda
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    Quote Originally Posted by Jared Brooks View Post
    How many dead from ordinary flu over the same period? Lots of Washington lobbyists about to get extremely rich.



    Definitely agree on that one!
    Look up exponential growth. Math is hard.
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  15. 03-27-20 02:50 AM #15
    DontTailMe
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    Quote Originally Posted by Barrakuda View Post
    Look up exponential growth. Math is hard.
    Yeah, the US had 802 deaths in the first 2 months of this virus on our shores....and 494 deaths in the last 48 hours. Turns out epidemiologists actually know what they're talking about. Go figure.
    Last edited by DontTailMe; 03-27-20 at 02:57 AM.
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  16. 03-27-20 06:32 AM #16
    jjgold
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    Quote Originally Posted by Jared Brooks View Post
    Yeah this situation is showing that even the big boys weren't fully prepared for a major shock. Still, they have their reputation for a reason and I think they'll make it through fine even though it will inconvenience us. Big credit to the less established books that are paying out as normal.

    The good side of this situation is it will reveal to us which books are fiscally sound.
    no one in world was prepared for this not even USA gov't
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  17. 03-27-20 11:51 AM #17
    pimike
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    Quote Originally Posted by jjgold View Post
    no one in world was prepared for this not even USA gov't
    Exactly..
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  18. 03-27-20 12:21 PM #18
    pologq
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    i do wish live chat was better trained at most books even before this

    too many know generic answers only
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  19. 03-27-20 01:02 PM #19
    Jared Brooks
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    Quote Originally Posted by Barrakuda View Post
    Look up exponential growth. Math is hard.
    Influenza spreads exponentially too. Total garden-variety flu deaths this season will exceed total COVID-19 deaths, take it to the bookie.
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  20. 03-27-20 03:42 PM #20
    DontTailMe
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    Quote Originally Posted by Jared Brooks View Post
    Influenza spreads exponentially too. Total garden-variety flu deaths this season will exceed total COVID-19 deaths, take it to the bookie.
    They aren't even close. Despite the fact that it mutates, we have some degree of herd immunity to the influenza due to (a) past infections, and (b) a vaccine.

    For coronavirus, we have neither (a) nor (b). Essentially, we are all sitting ducks, and this allows the disease to spread MUCH faster.

    R0 for the flu is about 1.0 to 1.1. That's not really exponential. R0 for this coronavirus is 2.5, which is how we get our number of cases doubling every few days.

    You really need to stop listening to anyone who tells you that COVID-19 is just a more severe flu season. They're either lying or ignorant. Maybe it will become more clear when you see the US running out of space in our morgues in April/June.
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  21. 03-27-20 05:08 PM #21
    Jared Brooks
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    Quote Originally Posted by DontTailMe View Post
    They aren't even close. Despite the fact that it mutates, we have some degree of herd immunity to the influenza due to (a) past infections, and (b) a vaccine.

    For coronavirus, we have neither (a) nor (b). Essentially, we are all sitting ducks, and this allows the disease to spread MUCH faster.

    R0 for the flu is about 1.0 to 1.1. That's not really exponential. R0 for this coronavirus is 2.5, which is how we get our number of cases doubling every few days.

    You really need to stop listening to anyone who tells you that COVID-19 is just a more severe flu season. They're either lying or ignorant. Maybe it will become more clear when you see the US running out of space in our morgues in April/June.
    Will COVID-19 kill more or less people in the US than the flu before Dec 31 2020? I'll take "less" at even odds. Official CDC data determine the bet outcome. In?
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  22. 03-27-20 05:51 PM #22
    DontTailMe
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    Quote Originally Posted by Jared Brooks View Post
    Will COVID-19 kill more or less people in the US than the flu before Dec 31 2020? I'll take "less" at even odds. Official CDC data determine the bet outcome. In?
    Sure. How much would you like to bet? I will 100% honor any bet.
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  23. 03-28-20 07:06 AM #23
    Optional
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    Quote Originally Posted by Jared Brooks View Post
    Influenza spreads exponentially too. Total garden-variety flu deaths this season will exceed total COVID-19 deaths, take it to the bookie.
    Flu takes about 100 per day in USA in an average year in recent times.

    Death toll is already more than double that per day, and growing fast. Not sure where this confidence comes from but if I was betting you I would want someone to hold the points. As you have close enough to zero chance of winning. And if you think this is no worse than the flu, your chances or getting infected are probably higher than average too.
    Points Awarded:

    pologq gave Optional 1 SBR Point(s) for this post.
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  24. 03-28-20 11:48 PM #24
    Ant23
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    So what happened to the guys post about Bookmaker.eu and the issue he was having with a $7k table tennis match? I saw it last night and today it's like a fart in a whirlpool.......it's gone!!
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  25. 03-29-20 04:13 AM #25
    Optional
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    Quote Originally Posted by Ant23 View Post
    So what happened to the guys post about Bookmaker.eu and the issue he was having with a $7k table tennis match? I saw it last night and today it's like a fart in a whirlpool.......it's gone!!
    His bet was voided as he wanted in end.

    But he kept going on about the book being broke and stealing blah blah. So admin decided the thread was best gone as it was dumb, and pointless, once he was fixed up.
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