BetOnline account hacked

**d2bets** · 11-08-18, 06:30 PM

Originally posted by justinIrishFan

I’ve seen this on here a few times and just wanted people to know it happened to me too. Went to bed with 2060 in my account woke up with 60. I did reach out to customer service and gave them my security info. Hope it works out. Was just one 2k casino transaction.

Do you use ambien?

**flakeandbake** · 11-08-18, 06:32 PM

Wow

**justinIrishFan** · 11-08-18, 06:38 PM

Originally posted by d2bets

Do you use ambien?

Lol nope sure don’t

**cincinnatikid513** · 11-08-18, 06:41 PM

bol is in the news alot here at sbr

**justinIrishFan** · 11-08-18, 06:51 PM

I just wonder if they had a breach and Didn’t tell anyone

**flakeandbake** · 11-10-18, 03:54 AM

gotta love books that take 0 responsibility - at the same time the scam is probably set up to confuse the book on who has legitimate claims vs the scammers that are going to be submitting the same claim only falsified. Or the book just got smoked and made it up.

**Optional** · 11-10-18, 01:22 PM

Originally posted by justinIrishFan

I’ve seen this on here a few times and just wanted people to know it happened to me too. Went to bed with 2060 in my account woke up with 60. I did reach out to customer service and gave them my security info. Hope it works out. Was just one 2k casino transaction.

If you submit an SBR sportsbook complaint form we can have a manager review it for you. They will make you good if it's obvious to them you are an innocent victim.

**bubba** · 11-10-18, 04:04 PM

scary. I have to ask, who is hacking these betonline accounts all the time and what is their goal? I been with them 4ever and never has an issue with a hacked account but im scared it will happen to me 1 day.

**Optional** · 11-10-18, 04:09 PM

Originally posted by bubba

scary. I have to ask, who is hacking these betonline accounts all the time and what is their goal? I been with them 4ever and never has an issue with a hacked account but im scared it will happen to me 1 day.

Some sort of vandal it seems like. There doesn't seem to be much other point to most.

**flakeandbake** · 11-10-18, 06:26 PM

Originally posted by bubba

scary. I have to ask, who is hacking these betonline accounts all the time and what is their goal? I been with them 4ever and never has an issue with a hacked account but im scared it will happen to me 1 day.

the scammers that are going to be submitting the same claim only falsified

**GradyFuson** · 11-11-18, 02:20 AM

I know it's good practice to switch up passwords occasionally but I rarely do.

Have passwords been compromised? Would changing our password prevent future hacks? Has BOL communicated anything at all about these hacks?

**Barrakuda** · 11-11-18, 02:29 AM

How many times have we heard of a Heritage or Bookmaker account being hacked? I can't even recall one. Yet we see a BOL hack at least once a month.

BOL = high risk, no matter how you slice it.

**Optional** · 11-11-18, 04:48 AM

Originally posted by GradyFuson

I know it's good practice to switch up passwords occasionally but I rarely do.

Have passwords been compromised? Would changing our password prevent future hacks? Has BOL communicated anything at all about these hacks?

I don't know, or can even make a good guess really. And I don't think so, not that has been passed on to me anyway.

**infotimbo** · 11-11-18, 09:35 AM

Originally posted by GradyFuson

I know it's good practice to switch up passwords occasionally but I rarely do.

and don't use the same login as on other sites. I mean, for how many years did we have to share passwords in clear text with all kind of chat support...

Also Tipico for example has a "good" record for a mysterious loss of user data. Do you, by any chance, have an account on there as well, using the same password and e-mail, @justinIrishFan?

**GradyFuson** · 11-11-18, 12:27 PM

Originally posted by infotimbo

and don't use the same login as on other sites. I mean, for how many years did we have to share passwords in clear text with all kind of chat support...

Also Tipico for example has a "good" record for a mysterious loss of user data. Do you, by any chance, have an account on there as well, using the same password and e-mail, @justinIrishFan?

That's a good point, so many places used to ask for your user name and password in every chat including BOL. And we all know how good BOL CS is, no doubt it's a revolving door of employees running the chat. Whats to keep a CS person from recording some of those passwords.

**lonnie55** · 11-11-18, 01:36 PM

Originally posted by GradyFuson

That's a good point, so many places used to ask for your user name and password in every chat including BOL.

NO book does it beside some of these A rated Costa Rica based books. I still don't get why they ask for that. Other books ask for a personal PIN but never for your password.

**infotimbo** · 11-11-18, 04:41 PM

Originally posted by lonnie55

NO book does it beside some of these A rated Costa Rica based books. I still don't get why they ask for that. Other books ask for a personal PIN but never for your password.

not anymore, to be fair. As far as I know, they have all (?) introduced PIN instead now.

Instead I had one of them asking for front and back of my CC to be send by mail recently though - and with all digits visible of course. Which is completely absurd as well, and a totally unnecessary risk.

**dariusDT** · 11-11-18, 05:03 PM

Interesting, happened to me today. Went to bed last night around 1am ET or so with $435 in my account after playing a $22 poker tourny. Woke up today, logged in at 3pmish ET and found all but $.50 was gone. Looked into it a little bit and sure enough, someone got into my account and dropped my entire bankroll into PL Omaha. Talked with support and I guess they're escalating it for investigation. I'm not too hopeful on getting my money back though. He played like a donk, but won and lost (ultimately losing obviously) over the period of 2 hours. I RARELY play omaha (maybe once every few months for $50ish, and NEVER for my entire bankroll). I generally only play the $22 progressive bounty and $22 regular every night.

**dariusDT** · 11-11-18, 05:06 PM

Originally posted by Optional

If you submit an SBR sportsbook complaint form we can have a manager review it for you. They will make you good if it's obvious to them you are an innocent victim.

Should I do the same even though I JUST talked to them and they're escalating it? Or should I wait for a response from the investigate?

**Optional** · 11-11-18, 05:26 PM

Originally posted by dariusDT

Should I do the same even though I JUST talked to them and they're escalating it? Or should I wait for a response from the investigate?

I'd first try to sort it out directly with them, as you are, if possible.

**dariusDT** · 11-11-18, 05:29 PM

Originally posted by Optional

I'd first try to sort it out directly with them, as you are, if possible.

Oops >.> I went ahead and did the complaint before you responded, hoping for a quicker investigation. My bad.

EDIT: Got a rather quick response asking for more information. The normal "Change your password" (did that right after contacting them about the hack) "Confirm ISP, do you log-in using public wifi/friends wifi, what do you normally use to log-in (tablet, laptop, computer, ect), and how much was lost."

Hopefully this is a sign this will be resolved quickly.

EDIT 2 (11/12/18, 9:30pm ET): Poker account got locked about an hour ago (instead of immediately after I reported the hack for some reason). Contacted support and supposedly this is normal during the investigation. Asked for the hand history of the two PLO games the guy played (since I can't access them anymore, and I was curious if I could determine if he was dumping to someone in particular), but support couldn't give it to me since it's with the fraud department atm. I went over the history myself before it got locked and couldn't find anything obvious (other than the guy was making really weird/bad plays), but with more time maybe I could have.

**Optional** · 11-11-18, 05:34 PM

Its not a problem

It probably will help.

**GradyFuson** · 11-12-18, 12:28 PM

Originally posted by dariusDT

Oops >.> I went ahead and did the complaint before you responded, hoping for a quicker investigation. My bad.
...
Hopefully this is a sign this will be resolved quickly.

Darius, how old is your account? Have you been with them for years? I'm just curious if these are new accounts getting hacked of old accounts.

Thanks

**masachi** · 11-12-18, 01:57 PM

Originally posted by GradyFuson

.... these are new accounts getting hacked of old accounts.

and new users of SBRforum...
May be its a rivals trick ?

**dariusDT** · 11-12-18, 04:18 PM

Originally posted by GradyFuson

Darius, how old is your account? Have you been with them for years? I'm just curious if these are new accounts getting hacked of old accounts.

Thanks

I've been with them for at least 5 years (I want to say actually 7, but I don't remember).

and new users of SBRforum...
May be its a rivals trick ?

Lol naw, not a competitor/rival. First time this has happened (which is actually someone amazing given how long I've been playing imo) so I googled. I came across this thread on the first or second page of a google search "betonline hacked" while trying to find out more information if I'll ever see my money back.

**Microphone** · 11-12-18, 06:01 PM

7 combined posts. Enough said.

**GradyFuson** · 11-12-18, 06:32 PM

Originally posted by dariusDT

I've been with them for at least 5 years (I want to say actually 7, but I don't remember).

Yeah so you were around back in the days they asked for passwords in chats, I wonder if other hacked accounts were old enough for that too. Thanks for replying

**dariusDT** · 11-12-18, 06:53 PM

Originally posted by GradyFuson

Yeah so you were around back in the days they asked for passwords in chats, I wonder if other hacked accounts were old enough for that too. Thanks for replying

Oh yah, I thought it was fishy as hell but I didn't have a choice if I needed to speak with them. I originally started on PS before it got shutdown in the U.S. Moved to Bovada but didn't like the idea of players being anonymous with player numbers that change instead of unique ID's (too easy to collude imo). Eventually moved to BetOnline and have been using them since. Quick withdraw's and never a hassle about them except once where they said I transferred money to another player so there was a cool down before I could withdraw. Explained to them, pretty sternly, that I don't know anyone else that plays on the site and I certainly didn't transfer any funds to anyone. Withdraw went through 24 hours after that.

It's entirely possible some former (or maybe even current) employees kept that info, but why wait so long to utilize it?

**dariusDT** · 11-12-18, 06:58 PM

Originally posted by Microphone

7 combined posts. Enough said.

So every new comer looking for help is automatically deemed a fake?

**JoeCool20** · 11-12-18, 07:18 PM

Originally posted by GradyFuson

I know it's good practice to switch up passwords occasionally but I rarely do.

Have passwords been compromised? Would changing our password prevent future hacks? Has BOL communicated anything at all about these hacks?

If it is an inside job then changing passwords wouldn't matter.

If somebody wins a lot, an employee (maybe paid by BOL) just hacks in and loses the money.

That's why us sending money halfway across the globe to a bunch of strangers and expecting them to be "honest" is

ridiculous of us. But plenty of people do it.

I got cheated at one of these places back in SEPT and I hope I learned my lesson.

**JoeCool20** · 11-12-18, 07:21 PM

Originally posted by dariusDT

So every new comer looking for help is automatically deemed a fake?

LOL Yes a lot of your fellow players will get on here and "Automatically" call you a "fake" or a "scammer"

when they have no idea if you really are or not.

I just don't know why.

**dariusDT** · 11-12-18, 07:35 PM

Originally posted by JoeCool20

If it is an inside job then changing passwords wouldn't matter.

If somebody wins a lot, an employee (maybe paid by BOL) just hacks in and loses the money.

I've thought about this, but overall it doesn't make much sense. They're making free money just by hosting a poker site and certainly making more than they lose in sports. Having a customers account compromised, and not made right, is more likely to have that player never use your site again (for poker or sports). It's a losing strategy for them in the long-run.

**JoeCool20** · 11-12-18, 09:19 PM

Originally posted by dariusDT

I've thought about this, but overall it doesn't make much sense. They're making free money just by hosting a poker site and certainly making more than they lose in sports. Having a customers account compromised, and not made right, is more likely to have that player never use your site again (for poker or sports). It's a losing strategy for them in the long-run.

I think what is a "losing strategy" is people like us sending our money across the Globe to strangers to gamble,

and then "hoping" they don't cheat us. LOL

**dariusDT** · 11-12-18, 09:21 PM

Originally posted by JoeCool20

I think what is a "losing strategy" is people like us sending our money across the Globe to strangers to gamble,

and then "hoping" they don't cheat us. LOL

Lol, blame that on the damn U.S. government sneaking in a provision at the last minute into a bill that had nothing to do with online poker. Pokerstars can't get legalized fast enough for us living in states where it's not around yet.