I have now handled two complaints against BetUs where I concluded the player is being treated unfairly. Both involve bonuses and pro players.
In the first one, a player deposited, collected a bonus, and met his rollover before using the bonus. BetUS closed his account, and would not let him use the freeplay bonus.
On a second complaint, a player made a deposit, collected a bonus, used the bonus, and inccurred about 90k in rollover. After meeting about 40k in rollover, BetUS lowered his limits to $50. The player was told that he could have $500 limits if he phoned in. He purchased a VOIP phone to place telephone bets, and BetUS reneged on those limits, restoring them to $50 for internet and phone. The player is roughly break even with a balance of $8k, which includes 4k in freeplay winnings. BetUS offered to waive rollover if the player would forfeit his freeplay winnings.
If you are a pro player, you need to either avoid BetUS, or keep your deposits small enough that this reduced limit bullshit won't bother you... If you deposit 1k and incur 10k in rollover, you will probably meet it before you get hassled.
In the first one, a player deposited, collected a bonus, and met his rollover before using the bonus. BetUS closed his account, and would not let him use the freeplay bonus.
On a second complaint, a player made a deposit, collected a bonus, used the bonus, and inccurred about 90k in rollover. After meeting about 40k in rollover, BetUS lowered his limits to $50. The player was told that he could have $500 limits if he phoned in. He purchased a VOIP phone to place telephone bets, and BetUS reneged on those limits, restoring them to $50 for internet and phone. The player is roughly break even with a balance of $8k, which includes 4k in freeplay winnings. BetUS offered to waive rollover if the player would forfeit his freeplay winnings.
If you are a pro player, you need to either avoid BetUS, or keep your deposits small enough that this reduced limit bullshit won't bother you... If you deposit 1k and incur 10k in rollover, you will probably meet it before you get hassled.