[alex_as]

May 2016 open account at 1bet.com and it was verified before first payout at 2016
January 2018 – another request of documents and fully verified again
27 April 2018 – after my payout, they requested new documents + me holding passport next to my face I’ve sent them this documents immediately in 20-30 minutes after email
During 30 April – 4 May I've sent emails everyday asking why is so long delay with the checking few photos? And what is the time frame?
Answer: no timeframe, they are under review. Really, they need one week to review one photo?

Okay, 5 May I’ve received it the live chat confirmation that my documents checked and I’ll receive money soon, but they have technical issues, and again no time frames for my Skrill payout.
6 May – technical issues again
7 May – I sent them email that will fill complaint form in this forum and some other about this situation
After this, they asked me “We would like to inform you that in order to secure your account, we will need you to send us a photo of a notarized proof of identification"

So, this is their answer for my complaint.

Okay, I spoiled the day and go to the notary to make this documents and sent to them.

I need your help. Really this bookie is C+ ? It’s normal to do as they want with no time frames, with pulling time in such way? I guess, they will try to do again something (any other request of documents) not to pay me. Do I need now to fill the complaint form in SBR now? Could someone downgrade their rating? I’ve photo proof and make a video of my account fearing that they do something with it.

[lonnie55]

Strange. Never experienced a single problem in years with 18bet (which is a brand from Delasport as well). I'm doing 4 digit payouts on a monthly basis and each of it has gone through within 24 hours. Last deposit was more than a year ago.

18bet even has been selected by Sportmarket.com, deemed to be a serious and reliable agent for Asian books + betting exchanges.

I would not go so far to rate them A or B but in terms of paying they never made any troubles.

[alex_as]

I also play regulary all this years at 1bet, no problems with payouts and support. But something is changed. I think they have problems with money, so in such way they try to pull the time. Maybe because I won few thousands, they decided to make everything they can to revenge me

[lonnie55]

But something is changed. I think they have problems with money, so in such way they try to pull the time.

I hope you're not right. I'm sure they are losing a lot of money right now but I hoped they'd just get back to their old software instead of stalling payouts mhm

[flobot]

I withdraw monthly from 18bet too for like half a year now. Last week they requested documents even though I had already been verified before and called their customer support once or twice with identity verification on phone.

It was a bigger withdrawal than usually so maybe thats why they tried to get some reassurance. Verification went fine though and they paid like 4 days after request.

Its a shame they are offered on molly now

[robbypark]

1xbet is garbage. Nobody should play there. Ever.

[HeeeHAWWWW]

Thread is about 1bet. Not 18bet, or 1xbet :-)

[lonnie55]

Thread is about 1bet. Not 18bet, or 1xbet :-)

1bet = 18bet

[winner9]

Waiting for my withdrawal from 2000eur from 4 days.Allthough my account has been verified, the deposit was rollovered 5x , they still don't send my money.They clearly told me , within 48 hours all withdrawals have been processed, but again nothing.Will be happy if you can assist me.Take care

[lonnie55]

Waiting for my withdrawal from 2000eur from 4 days.Allthough my account has been verified, the deposit was rollovered 5x , they still don't send my money.They clearly told me , within 48 hours all withdrawals have been processed, but again nothing.Will be happy if you can assist me.Take care

What does their live chat say?

[winner9]

What does their live chat say?

Our financial department will revise it etc. Always the same bullshit.
I don't know how slow they can be when 18bet and babibet could pay in 2-3 hours sometimes.
4 days for such bookmaker is too much, so I will be happy SBR to assist me in this case.
Take care

[winner9]

I will repeat it again,

The power of SBR really exists.
After so long waiting, before mins i just received my money.
I hope at my 2nd withdrawal, i will not have some problems.

Thanks to all again.

Keep going SBR !

[alex_as]

I made a complaint 2 days ago at SBR and also sent all new documents to 1bet payment team

Nothing change - no money, no answer for my payout 27 April. SBR must to do something with rating of 1bet - if they can't pay normally money - let's downgrade rating. Technical problems, revising documents is a bullshit. Confirming that your account verified 3rd time and after 2 days asking notorial documents (that cost money and my time) is an absolute bullshit

[alex_as]

+2 days and still no answer from anybody, what to do? any ideas?

[pellumb341]

I requested 1100 EUR skrill withdrawal from 18bet 2 days ago and i have not received it yet.

I signed up years ago , and the prior withdrawals were processed within 24hours.

I will wait another 2 days and if not received yet , will submit a SBR complaint.

[lonnie55]

let's hope they are not on the way to get broke...

[alex_as]

In few hours after my post on Facebook, I received email that my account was fully verified (4th time and second time during last week) with excuses, but they didn't pay my pending payment from 27 April and rejected it. Incredibly

I don't know why, maybe it's more convenient to pull the time again, telling that you've just make a payout...

[alex_as]

UPD: In 30 minutes after new withdrawal they pay money to my Skrill

In my opinion it's not normal that company with rating C+ can't check documents during 5 business days. I will continue to play at 1bet, but it's seems dangerous nowdays to keep a lot of money on account.

[pellumb341]

I threatened 18bet in live chat that i would write all over online forum if i would not get the payout within 24hours.
Guess what ? They sent the money instantly within 2 minutes.

[alex_as]

I threatened 18bet in live chat that i would write all over online forum if i would not get the payout within 24hours.
Guess what ? They sent the money instantly within 2 minutes.

Good, so they really pull the time if it's possible

[Gaze73]

That's why with lower rated bookies you should always start with a very small withdrawal and if that goes through you can immediatelly request withdrawing the rest and when suddenly they start giving you shit you can be 100% sure it's not because of "technical issues" or because you're not properly verified.

[flobot]

Maybe interesting for some that 18bet have changed their owners: https://www.authorisation.mga.org.mt...c329&details=1

[Silve99]

May 2016 open account at 1bet.com and it was verified before first payout at 2016
January 2018 – another request of documents and fully verified again
27 April 2018 – after my payout, they requested new documents + me holding passport next to my face I’ve sent them this documents immediately in 20-30 minutes after email
During 30 April – 4 May I've sent emails everyday asking why is so long delay with the checking few photos? And what is the time frame?
Answer: no timeframe, they are under review. Really, they need one week to review one photo?

Okay, 5 May I’ve received it the live chat confirmation that my documents checked and I’ll receive money soon, but they have technical issues, and again no time frames for my Skrill payout.
6 May – technical issues again
7 May – I sent them email that will fill complaint form in this forum and some other about this situation
After this, they asked me “We would like to inform you that in order to secure your account, we will need you to send us a photo of a notarized proof of identification"

So, this is their answer for my complaint.

Okay, I spoiled the day and go to the notary to make this documents and sent to them.

I need your help. Really this bookie is C+ ? It’s normal to do as they want with no time frames, with pulling time in such way? I guess, they will try to do again something (any other request of documents) not to pay me. Do I need now to fill the complaint form in SBR now? Could someone downgrade their rating? I’ve photo proof and make a video of my account fearing that they do something with it.

I have the same problem with babibet,i see thatthey use the same platform and in their contact form they are under delasport... so all the same...

[lonnie55]

I have the same problem with babibet,i see thatthey use the same platform and in their contact form they are under delasport... so all the same...

No, Delasport is the software provider. 1bet and 18bet used to be operated by Delasport but as flobot already mentioned 18bet seems to have a new owner (Shark 77 Ltd) whilst Babibet is operated by Sprint Technologies N.V